Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromRyan H
Date: 10/05/2024
1 starRyan H
Date: 10/05/2024
Here is my story. On July the 6th hurricane Berly came through and damaged the poll the main internet line where 3 home have service. I called and reported the line laying on the ground for months, it wasn't until September 6th that a tech came to look at it, after I posted photos of the damage on X. Same day an put in a patch temporally. Said we will be back in a day or 2. They did not come back until October 3rd to hang the line and fix the poll. The service came back on and the cre left. 30 mins after leaving the service went out. Is this gonna take 5 more months to fix, I work from home and this is effecting my livelihood. Note I have still been paying my bill and I am shocked by the lack of care the local office has showed me. I can tell you that the line is broken and just looks good after the repair. I think this is beyond ridiculous when I have been saying these issues have been affecting my job and my income. I would very much love to speak with someone as to these issues. I can't quite service because it is the only one in my area, I have called every other provider to no avail. Please help me.
Sparklight
Date: 10/08/2024
Hi ****. Thank you for taking the time to share your feedback. We've provided your information to our local leadership team who confirmed that they will be looking into the issue further and taking appropriate action to address your concerns. We apologize for any inconvenience caused and thank you for your ongoing patience.Review fromRandall W
Date: 09/27/2024
1 starRandall W
Date: 09/27/2024
Mice! BEWARE!! Sparklight Prescott Valley. Saw evidence of mice in outside cable box and a large hole in the exterior stucco wall behind the box. I opened the sheetrock in the garage opposite the hole. Disgusting, dead mice and five live baby mice.Sparklight
Date: 10/04/2024
Hi Mr. ****** We apologize for any inconvenience this caused. When you have a moment, please contact our Technical Support team, available 24/7 at ************ and by online chat at ********************************************************* Monday through Friday. You may also email us at ******************************************************* Thank you.Review fromCharles B
Date: 09/23/2024
1 starCharles B
Date: 09/23/2024
None of this services they prove are as promised or worth the money. I upgraded my internet speed and its still terrible with the worst latency issues Ive ever experienced. Several different television channels are constantly going out and theres not a day that passes that channels dont stop working. This places has been getting majority poor reviews for years now and they never seem to fix anything. They are ripping me off with how much they charge for such poor quality service, and theyre only able to get away with it due to lack of competition in the area. The people in charge of Cable America (now Sparklight) should honestly be ashamed of themselves for ripping off people like my grandmother who is on a fixed income. I wish they would shut down and another company could take over.Sparklight
Date: 10/04/2024
Hi Mr. ******** We apologize to hear that you're experiencing issues with your services. We understand how frustrating it can be when your services don't perform as expected. To help us address your concerns, please email us at ****************************************************** with your account number, address and contact information so that we can provide further assistance. Thank you.Review fromMichael B
Date: 09/11/2024
1 starMichael B
Date: 09/11/2024
Had the service for 5 years no issues. Now the last three weeks every night at 7:30-8:30 I lose service. We cant find the issue . No resolution.! I am leaving this service and going to fiber!Sparklight
Date: 09/13/2024
Hi *******. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or via online chat at sparklight.com/chat with your name, account number or address, contact information and a link to this review for reference. You may also email us at ******************************************************* We look forward to hearing from you.Sparklight
Date: 09/13/2024
Hi *******. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or via online chat at sparklight.com/chat with your name, account number or address, contact information and a link to this review for reference. You may also email us at ******************************************************* We look forward to hearing from you.Sparklight
Date: 09/18/2024
Hi *******. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or via online chat at sparklight.com/chat with your name, account number or address, contact information and a link to this review for reference. You may also email us at ******************************************************* We look forward to hearing from you.Review fromKevin W
Date: 09/09/2024
1 starKevin W
Date: 09/09/2024
Internet goes out approximately every 15 minutes or so I called tech support they admitted for once the problem was outside the house but the soonest they could get somone out was almost 2 weeks away, so i am paying full price for a month with spotty intermitten service for half the month. I cannot do anything online that requires a constant connection due to the connection going offline so often. **************** was appologetic but did not offer any compensation for the service consistantly causing problems. This has been an on-going issue for sometime and usually works well for a year then the problem returns. Every year customer service gets worse and worse and I would change providers if there was a better option in my area but there isn't. Also every year it takes longer and longer to get a technician out to look at the problem. A couple of days is undertandable but a couple of weeks to fix what seems to be a minor problem is unacceptable and again still paying full price for the frustration and unreliability of the connection for half the month. Lastly my guess is as happened last time the technician showed up and was unable to fix the problem and had tto schedule but yet another appointment a week later to bring in the right lift truck to fix the issue i am hoping this is not the case this time.Sparklight
Date: 09/13/2024
Hi *****. We're truly sorry to hear that you're not satisfied with your services and would like to take a closer look to help resolve these issues. We've provided your information to our local leadership team who will be reaching out to further assist. Thank you.Review fromJack P
Date: 08/23/2024
1 starJack P
Date: 08/23/2024
They activated a conection to our our apartment without me purchasing a plan through them. This has prevented us from getting a connection through another provider. When contacted they gave no explanation to why a connection would be made to our apartment. It could not have been a previous renters connection as sparklight said that they had not provided internet to this building in over 4 years. They said to connect internet to this apartment a service tech would need to come out. After hearing this I told them I would look at other providers. Aparently they can activate a connection without me asking for one or a service tech coming out. I would give 0 stars if I could.Sparklight
Date: 08/29/2024
Thank you for bringing this to our attention, ******************. Were very sorry to hear about your experience and understand your frustration. This situation is certainly not reflective of the service we strive to provide. Wed like to investigate this further to understand what happened and ensure it doesnt occur again. Could you please contact our customer support team directly at ************** or ****************************************************** so we can resolve this issue for you? Your feedback is invaluable in helping us improve our services. Thank you for your patience and understanding.Review fromJANIE J
Date: 07/29/2024
1 starJANIE J
Date: 07/29/2024
Sparklight Prescott does not follow through; leaves customer hanging.I contracted for internet service, originally charged the monthly fee, and made appointment for technician to come out. Technician couldn't proceed as wiring at street was needed. Sparklight had that done rather well, and then never finished the job despite 3 calls to the corporate center and 2 in-person visits to the Prescott office (because you cannot call the Prescott office directly - ridiculous). I was assured I would hear back in 48 hours and it is now 100's of hours. I purchased a non-refundable router from another vendor for over $200, and ened up waiting 6 weeks for WiFi that never materialized. THE WORST SERVICE EVER. I couldn't work from home and had to find coffee shops to get WiFi. Sparklight does not keep their word, and they cost me money.Sparklight
Date: 07/31/2024
Hi *****. I'm really sorry to hear about the issues you experienced and would like to look into this further so we can improve our customer experience. I've provided your information to our local leadership team who will reach out directly to assist further. Thank you.Review fromJocelyne
Date: 07/05/2024
1 starJocelyne
Date: 07/05/2024
Ive been a customer for some time now. I had fraud on my bank account which caused two returned payments. My services were disconnected. I called to see what I would have to do to reinstate my services and was given an amount. When I called to pay the amount, which was $271.00 (please note my account balance was only $139) I was told I couldnt pay over the phone. **************** told me i needed to pay cash at ******* and wait 2-4 business days before reconnection. I explained I worked from home and because today is Friday, I would have to miss work and wait at least 5 days for reconnection. I was told to go to the sparklight center and show my receipt and ask for an exception. I get there, and was assured I would be helped. The agent asked the manager for the approval and she said no. I asked to speak to her. She explained if I had just paid with a prepaid card over the phone I wouldnt have to wait. I let her know I tried that before I ran around town getting this done. The account was noted she read the notes and admitted I was given incorrect information. Apologized and said no. I had my receipts. I had my confirmation numbers, and stated that corporate wouldnt approve an override. Seriously? This is how customers are treated? With proof of cash payment? This is how a business is ran when they provided incorrect information to me? I dont call in. I dont ask for credits with all the outages that occur. But no accountability on Misinformation that is now causing me to miss work? Is it my fault for being in this situation, yes. Absolutely. But doing my due diligence and running back and forth doing what Im asked to do to make it right, acknowledging wrong information and being told sorry for that is absurd and inexcusable. In all of my customer service experience with companies, I have never been so disappointed. Companies are supposed to honor what is documented and noted. My company would never!Sparklight
Date: 07/08/2024
Hi **************. Customer satisfaction is important to us and we are sorry to see you're not satisfied with your services. We've provided your information to our local leadership team who will be reaching out to you directly to further assist. If there's anything else we may assist with in the meantime, please contact our team at ************, or via online chat at sparklight.com/chat.Review fromRicky S
Date: 06/27/2024
1 starRicky S
Date: 06/27/2024
Internet went out Monday June 24 and trucks were working in area for 2 days. When I called in on Tuesday 25th they gave me the number for an outage in the area. When I called back Wednesday they stated there was no outage in area, even though I visually saw 3 trucks in my neighborhood working on the lines. We troubleshooted with no result and try to put the blame back on my equipment and didnt want to send out a tech. After I complained they said the earliest they can get a tech out is July 11th. So now paying $115 a month for no internet. Absolutely worst customer service experience ever.Sparklight
Date: 07/03/2024
Hi **********************. This certainly does not sound like the experience we strive to provide. Please contact our team at ************, or via email at ******************************************************* or online chat at sparklight.com/chat with your name, account number or address, contact information and a link to this review for reference so we can take a closer look into this for you. We hope to hear from you soon. Thank you.Review fromJeremie G
Date: 06/06/2024
1 starJeremie G
Date: 06/06/2024
Internet goes out 15 times a day with bad lines and routers. Outdated equipment should have been replaced with cheaper fiber by now.Sparklight
Date: 06/10/2024
Hi ****************. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or via online chat at sparklight.com/chat with your name, account number or address, contact information and a link to this review for reference. We look forward to hearing from you.
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