Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromRandall S
Date: 12/02/2024
1 starRandall S
Date: 12/02/2024
I have been a customer of ******************************************* since 1992, they were not the best, but pertty good. They were recently bought out by Sparklight and service really started going bad since. For the last week, the internet has gone out daily for four to eight hours each day. Customer support is no help, they reply with "you have a problem, we can have a service tech come by in about four weeks!" Stay away from this company, you will not have a good experience!!!
Sparklight
Date: 12/03/2024
Hi *****. Customer satisfaction is important to us and Im sorry to hear that your experience hasnt reflected that promise. We value your feedback and want to make things right. Could you please send your account number, service address and contact information to ******************************************************* Well work to resolve the issues as soon as possible. Thank you.Review fromShari R
Date: 11/30/2024
1 starShari R
Date: 11/30/2024
SPARKLIGHT IS THE ABSOLUTE WORST COMPANY. ALL THE ***** CHANNELS ARE OUT- AGAIN-CALLING CUSTOMER SERVICE IS A DEAD END AS USUAL. THE RECORDED MESSAGE SAYS THERE'S ***** CHANNEL OUTAGES IN THE ***************** ARE WORKING ON IT. YOU THINK! THAT'S ALL NO TIME FRAME TO FIX IT-YOU DON'T GET TO TALK TO ANYONE AND THEN IT THEN ENDS THE CALL. THEY ARE THE WORST COMPANY AROUND. AND OF COURSE THEY NEVER GIVE ANY SORT OF CREDIT FOR THEIR MANY S**** **** I'M NOT GIVING THEM ANY STARS-THEY DON'T DESERVE ANY. WHAT A WASTE OF MONEY. WELL IT WON'T LET YOU LEAVE A REVIEW WITHOUT SELECTING A STAR RATING ! ! WOW SO THEY GOT 1 STAR WHICH THEY DON'T DESERVE.Sparklight
Date: 12/03/2024
Hi *****. Providing top-notch service is important to us and Im sorry to hear that we werent able to provide the experience you deserve as a valued customer. I've provided your information to our local leadership team who will be reaching out directly to further assist. If there's anything else we can help with, please don't hesitate to reach out to us at ******************************************************* Thank you.Review fromDoug D
Date: 11/27/2024
2 starsDoug D
Date: 11/27/2024
Very slow to respond to intermittent outage. Still waiting two weeks laterSparklight
Date: 12/03/2024
Hi ****. Customer satisfaction is important to us at Sparklight and Im sorry to hear that your experience hasnt reflected that promise. We value your feedback and want to make things right. I've provided your information to our local leadership team who will reaching out directly to further assist. If there's anything else we may assist with, please don't hesitate to reach out to us at *******************************************************Review fromLeon R
Date: 11/24/2024
1 starLeon R
Date: 11/24/2024
I am so tired of this company not allowing you to log in or not having anything put together. It is so frustrating even trying to pay your bill or check your account. I have never had problems out of fidelitySparklight
Date: 11/27/2024
Hi ****. Im sorry this has been your experience and understand how frustrating this must be. Could you please send us an email at ****************************************************** with your account number, service address and contact information? Id like a chance to assist you further and get this resolved. Thank you.Review fromMichael B
Date: 11/20/2024
1 starMichael B
Date: 11/20/2024
Very unstable billing practices and the wireless side of there internet connection isn't very suitable for gaming or streaming due to latency spikes at random times duiring the day and knight as wellSparklight
Date: 11/21/2024
Hi *******. Customer satisfaction is important to us at Sparklight and we're sorry to hear that your experience hasnt reflected that promise. We value your feedback and want to make things right. Could you please send an email to ****************************************************** with your account number, contact information and a screenshot of your review for reference? Well work to resolve the issues as soon as possible. Thank you.Review fromMelonie C
Date: 11/18/2024
1 starMelonie C
Date: 11/18/2024
The absolute worst service I have ever experienced. At least once to twice a week internet will go out, with continued unknown time response on time expected to be back upSparklight
Date: 11/21/2024
Hi *******. We're sorry this has been your experience and understand how frustrating this must be. Could you please send an email to ****************************************************** with your account number, contact information and a screenshot of your review for reference? Wed like a chance to assist you further and get this resolved. Thank you.Review fromLeah Z
Date: 11/16/2024
1 starLeah Z
Date: 11/16/2024
Our internet is constantly out. Tech support is useless-they constantly blame us on the router when in fact its their internet. Schedule to send a tech to the house-they now show after being given a timeframe of 11am-7pm.Worst internet service we have ever had and worked with and overpriced for the service you get. A complete waste of money. Go somewhere else.Sparklight
Date: 11/21/2024
Hi ****. We're sorry to hear your internet service hasnt been performing at its best. That sounds incredibly frustrating, especially if its been going on for a while without resolution. Wed like to get this sorted out for you. Could you please send an email to ****************************************************** with your account number and contact information? That way, we can help escalate this issue to ensure it gets the attention it deserves. Thank you.Review fromAdam M
Date: 10/28/2024
1 starAdam M
Date: 10/28/2024
Non stop outages, I pay for 1000 down and I'm lucky to get 300mbs down. Horrible customer service, service calls are normally a week out .Don't think they deserve the star I was forced to give themSparklight
Date: 10/29/2024
Hi ****. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or via online chat at ********************************************************* with your name, account number or address, contact information and a link to this review for reference. You may also email us at ******************************************************* We look forward to hearing from you.Review fromTruth B
Date: 10/20/2024
1 starTruth B
Date: 10/20/2024
Even with all the wires connected to my house from the telephone pole it's still is unreliableSparklight
Date: 10/29/2024
Hi Truth. We always aim to provide our customers with fast, reliable service and are truly sorry to hear this has not been your experience. We'd be happy to take a closer look into your services to see how we can help get this resolved for you. Please feel free to contact our Technical Support team, available 24/7, at ************, or via online chat with your name, account number or address, contact information and a link to this review for reference, so we can assist you directly. Thank you.Review fromCourtney B
Date: 10/07/2024
1 starCourtney B
Date: 10/07/2024
When we set up our Sparklight account, we decided to use our own modem. I called them and it took maybe 5 minutes to set up. However, they mailed us a modem and a router. I called and said we were using our own, that they were aware of that, so why did they mail us one. They said there was some confusion and that we need to return the new one by dropping off at the nearest Sparklight store...WHICH IS 2 HOURS AWAY!!!So a week later we drop of their modem and router that we did not want in the first place. One hour later our service is disconnected.I called and was told that it was because when we returned the equipment that we did not want in the first place, that they made a note that we no longer want service.I said that this is not the case and to please turn it back on.Almost 3 hours later and 3 levels of support, and they still cannot get it up and running. I cannot understand how this company stays in business.If you have ANY other choices for your online needs, absolutely DO NOT USE SPARKLIGHT!Sparklight
Date: 10/08/2024
Hi ****. We apologize for the recent inconvenience you experienced with your Sparklight service. We understand that this has been a frustrating situation and we want to assure you that we are committed to resolving the issue promptly. If you have a moment, please send us an email at ****************************************************** with your account number or phone number attached to your account so that we may further assist you. Thank you.
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