Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromMark F
Date: 05/06/2024
1 starMark F
Date: 05/06/2024
I had used Sparklight in ************** for 6 months...outage after outage at all times of the day. Called **************** and they replaced hardware 3 times. Then I finally got tired of it and went back to cable for internet because their cost was half of Sparklight. (I've had ZERO problems with cable!) I turned all of my Sparklight hardware in and was told nothing was due. Then i got email saying I owed $11.93. I called to complain and they dismissed my complaint. I'm continually hounded by the same $11.93 email. Just called again and they said a supervisor will call me within ***** hours.
Sparklight
Date: 05/07/2024
Hi ****. We are truly sorry to hear this was your experience and appreciate the opportunity to look into this further so we can improve our customer experience. I've provided your information and review details to our leadership team who will be reaching out to you directly to assist further. Thank you.Review fromEvelyn M
Date: 05/05/2024
1 starEvelyn M
Date: 05/05/2024
I been a client for years just, because for so long this is the only provider around my area. I never in years had been satisfied with the connection. Sparklight keep sending me a technician, but never been able to fix the problems, just a wase of my time.Sparklight
Date: 05/07/2024
Hi ******. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or send an email to ****************************************************** with your name, account number or address, contact information and a link or screenshot to this review for reference. We look forward to hearing from you.Review fromChristie A
Date: 05/04/2024
1 starChristie A
Date: 05/04/2024
How does this business have an A+ rating and 1/5 stars!?! Terrible internet service. Terrible customer service. Terrible policies that serve only Sparklight. I understand I will be paying highway robbery for service in the boonies of *********** but the service better serve.Sparklight
Date: 05/07/2024
Hi ********. I'm sorry to hear that you're not satisfied with your service. We would be happy to review your account with you and see if there might be a different plan better suited for your needs. Please give us a call Monday through Friday from 8 a.m. to 5 p.m. MST at ************ or reach our representatives via online chat at sparklight.com/chat. Thank you.Review fromRonnie B
Date: 04/27/2024
2 starsRonnie B
Date: 04/27/2024
We pay for 1GB speeds only to only get 10MBs up to 160Mbs downloads. This is a serious rip off. You cannot advertise 1GB speeds and only give your customers 10% of what's advertised and/or being charged for. How is this not criminal?Sparklight
Date: 04/29/2024
Hi ******. Providing our customers with fast and reliable service is very important to us. We are sorry to hear this has not been your experience. Please contact our Technical Support team, available 24/7, at ************, or via online chat at sparklight.com/chat with your name, account number or address, contact information and a link to this review for reference, so we can assist further. Thank you.Review fromChris A
Date: 04/23/2024
2 starsChris A
Date: 04/23/2024
Internet is great but billing is a hassle, card expired I fixed it but for two times in a row they didn't take my payment so I had to pay over due fees.Sparklight
Date: 04/24/2024
Hi *****. I'm sorry to hear about the issues you're experiencing with our payment system, Our billing representatives would be happy to look into this for you. They are available via online chat at sparklight.com/chat, or by phone at ************ from 8 a.m. to 5 p.m. Monday through Friday. Thank you.Review fromScott S
Date: 04/19/2024
1 starScott S
Date: 04/19/2024
Terrible! Just absolutely terrible! We pay $90/ month for internet and it goes off and on all day every day! Hey Xfinity, where are you?Sparklight
Date: 04/23/2024
Hi ******************. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please send us an email with your name, account number or address, contact information and a link or screenshot to this review for reference, to ******************************************************* We look forward to hearing from you.Review fromTracey A
Date: 04/03/2024
1 starTracey A
Date: 04/03/2024
CableAmerica is a joke! I have spent almost two hours waiting for someone to get to me on the phone. Oh, CableAmerica is good about wanting their payment on time, of which I havent ever missed a payment or ever been late on my payment. Apparently CableAmerica hires people that dont want to work. After all the money I pay, its not to much to ask them to not leave me waiting on the phone for over an hour to ask a simple question. Maybe the problem is, that no one at CableAmerica has any answers. They claim they are trying to improve, what a joke that is. The phone message wants you to take a survey at the end of the call, but no one answers, so you cant tell CableAmerica how bad their service is. Maybe they already know how bad it is, so why give anyone a chance to remind them. What a joke! Just one more third rate business in this stinking county.Sparklight
Date: 04/04/2024
Hi ******. We always aim to provide our customers with the best possible service and are truly sorry to hear we missed that **** with you. We'd like to help get your experience turned around. If you have a moment, please send us an email with your name, account number or address, contact information and a link or screenshot to this review for reference, to ************************************** Thank you.Review fromLloyd M
Date: 04/01/2024
1 starLloyd M
Date: 04/01/2024
Cable america isnt providing service that's being paid for. My house was with cable and internet for 4 days and a tech came to the house to fix the cable boxes ( which we have to pay for) but didnt repair the issues. Said he would set up a follow up but didnt. Again I set up a appointment and again they didnt show up. Called their office and they said they would have some out to fix the issue and again they didnt show up. The same issues have been going on for years and same answers.they have a monopoly on cable in this area so no where else to go.Sparklight
Date: 04/04/2024
Hi **************. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. If you have a moment, please send us an email with your name, account number or address, contact information and a link or screenshot to this review for reference to ************************************** Thank you.Review fromBruce J
Date: 03/28/2024
1 starBruce J
Date: 03/28/2024
They took away the ability to watch the ** TWINS on their system. I am already paying about $10 / month extra for sports channels. I could list many channels to drop just to keep the Twins coverage. And they wonder why people are cable cutting!Sparklight
Date: 04/01/2024
********************, Sparklight no longer has an agreement with the programmer to carry this channel, therefore we are unable to offer it in our channel lineup. We're sorry for any inconvenience this may have caused and thank you for this feedback. For information on how to view Bally Sports programming, please visit BallySports.com. Thank you.Review fromAdrian N
Date: 03/15/2024
1 starAdrian N
Date: 03/15/2024
This company *****. Had a appointment today and the tech showed up unannounced ( they were suppose to text us because we have two pitbulls that need to be put away). The came in and my son answered the door ( he has CP and is in a wheelchair) The guy refused to do the work until the dogs were put away and just left. He told my son in the wheel chair to call them when the dogs were put away and my son said wait on the porch I will have them put away in 2 mins. He just left. Now we have been on the phone with some ***** number for an hour and they won't give us the local number and now they are trying to tell us we didn't have an appointment and they can't get anyone out today. We have been waiting for this appointment for a month now. Worst company ever. Unfortunately the have a monopoly in our area and we have no choices...Sparklight
Date: 03/20/2024
Hello **********************. We are truly sorry to hear this was your experience. This certainly does not sound like the kind of service we aim to provide to our customers. I've provided your contact information along with the details you've shared in your review to our local leadership team. Once they review the information, the team will reach out to you directly to assist further. If you have additional information to share, please send an email to ******************************************************* Thank you.Sparklight
Date: 03/20/2024
Hi **********************. I wanted to provide an update after communicating with the team, who shared that they were able to connect with you and complete the tech appointment visit on Friday, March 15. If additional assistance is needed, please call ************** or send us an email at ******************************************************* Thank you.
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