Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromGilbert N
Date: 03/15/2024
1 starGilbert N
Date: 03/15/2024
Terrible. I checked on usage and saw that I'm being billed for ***** in the second week of March! Wehavent done anything different, yet our bill continues to increase each month. When I called the billing ****** I was told the young lady hadn't seen that before. Very dishonest company. I will be canceling soon.
Sparklight
Date: 03/20/2024
Hi **************. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. I have provided this review and your contact information to our local leadership team, who will review your account before reaching out to assist further. If you have additional information to share, please don't hesitate to send an email to ******************************************************* Thank you.Review fromJohn D
Date: 03/15/2024
1 starJohn D
Date: 03/15/2024
Theyre awful if you work night and have a day off they constantly have outages later in the evening and its really not worth it go with another service for sureSparklight
Date: 03/20/2024
Hi ****. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please send us an email with your name, account number or address, contact information and a link or screenshot to this review for reference, to ******************************************************* We look forward to hearing from you.Review fromChris A
Date: 03/08/2024
1 starChris A
Date: 03/08/2024
I was employed by this Company and worked from home the entire time from 4-14-21 til 2-21-14 after Covid we'd be back in the office I was fired for background noise when I tried to take **** for my dying family. I worked on commission management was ultimately not happy with my absence and lack of contribution during this time. Because I wad faceless to my team basically they chose to make an example of me. HR is non responsive and management claimed they spoke to them. This company has principles they do not abide by. Beware.Sparklight
Date: 03/15/2024
Hi *****. Thank you for taking the time to leave a review. We appreciate all feedback, both positive and negative. We understand that you were able to connect with our HR team. If theres anything else we may assist with, please dont hesitate to reach out to the team. Thank you.Review fromNorvin M
Date: 03/06/2024
1 starNorvin M
Date: 03/06/2024
Very poor internet service, very slow, internet is down some parts of many days. Streaming is not possible Very poor customer service. Called recently to question interruption of service, was told due to non payment, even though I was on an auto billing program. No notice was provided prior to disconnect. Agent I spoke to was unable to explain why or to help resolve issue No one was in the office that could help I was told to leave a phone number and some one would call. That call has not cameSparklight
Date: 03/07/2024
Hello ******************. We are truly sorry to hear this was your experience! This certainly does not sound like the kind of service we aim to provide to our customers. If you have a moment, please send us an email with your contact information to ****************************************************** so we can see what we can do to assist you further. Thank you.Review fromJerry M
Date: 02/17/2024
1 starJerry M
Date: 02/17/2024
I have attempted to get a paper bill from these people six different times in the past seven months. Each time I am assured it has been taken care of. It never is. I have difficulty remembering my bill due to disability. These people are liars and deceivers who rip off the less fortunate. Use anyone else.Sparklight
Date: 02/21/2024
Hi *********. I'm so sorry for any inconvenience this billing issue *** have caused. I've provided your information to our local leadership team, who shared that you are now set up to receive paper bills. The team also confirmed that the most recent bill statement was mailed out to you on Monday, following a phone conversation you had with a representative. If there is anything further we can help with, please dont hesitate to reach out to us at ******************************************************* Thank you.Review fromMark H
Date: 01/23/2024
1 starMark H
Date: 01/23/2024
If you like buffering Sparklight is for you. They cant fix it. No credit issued. Each representative gives a difference reason. None of them work.Sparklight
Date: 01/31/2024
Hi ************************. I'm sorry for the issues you're experiencing with your services. I've provided your information to the local leadership team, who will take a closer look at your account to determine the next steps in resolving these connectivity concerns. Thank you for your patience, and I apologize for any inconvenience we may have caused. If there's anything else we may assist with, please email us at *******************************************************Review fromLuigi Y
Date: 01/18/2024
1 starLuigi Y
Date: 01/18/2024
Sparklight is dishonest, condescending and enjoys a utility monopoly. They do dis-service to customers by boasting of LIGHTNING FAST SPEED 1GB speed but but fail to deliver. Countless measurements for the past six months of upload and download speeds via various metrics at various times of the day have yielded averages less than half of their speed assertions (1GB). Why should customers pay for such malfunction and failure to deliver? I had to snail mail a letter in order to receive any attention. Specifically, it is difficult to impossible to spend less for services - only more. Certainly, and by **************, Sparklight's website does not have a link to decrease a service plan, nor are there ways to communicate via email. The only consumer choices are limited by their web designers. Behavior such as this Sparklight's belief that the customer will soon be exhausted and just keep current services -is abhorrent and, sadly remains endemic within service monopolies such as Sparklight, who experience little or no competition. Customers feel locked in with e-mail addresses as well. I changed from 1GB to 600 MB speeds and have experienced only a lower monthly bill. When it comes to internet service, we are sodden compared to ***** and Europe. Sparklight is a contributor to the third-world image we so hate to tolerate in the ***.Sparklight
Date: 01/19/2024
Hi ********************. I'm truly sorry for the frustrations you've experienced. I've provided this review and your information to our local leadership team who will review your account and determine next steps. If there's anything else I may assist with, please don't hesitate to contact us at ******************************************************* Thank you.Review fromA C C
Date: 01/17/2024
1 starA C C
Date: 01/17/2024
Sparklight is the worst company I have ever worked with. I closed an account with them months ago and was told that it was closed, no balance remained and I wouldn't be billed further. I literally asked those questions specifically. 3 months later after no communication with them other than emails saying "please reconnect" and "we miss you" I find out they are trying to send me to collections over a random $14 charge for two days of service that went into the next billing cycle. ******* I closed the account with told me I was completely done. Nothing like being lied to. Interestingly, when I call them they tell me they've been sending me mail for the last 3 months that I never received. I never got a phone call or email from them saying there was a problem with my account. According to the last rep, "they don't make phone calls about problems with accounts." I guess an email would bee too much to ask for as well. Literally will go without internet at this point rather than ever use them again. If you want to do business with a company that doesn't seem to give a **** about their customers, by all means go with Sparklight.Sparklight
Date: 01/19/2024
***************. I sincerely apologize for the experience you've had with your services and appreciate your feedback. We understand your frustration and will provide your review to our leadership team to determine next steps. We're dedicated to learning from this experience and improving our customer service. We value your feedback and your business, and we hope we can earn back your trust. Thank you.Review fromT.J. E
Date: 01/11/2024
1 starT.J. E
Date: 01/11/2024
Scheduled to my service weeks ahead of time. They never showed up or call on the day. They said they would. They rescheduled me for three days later. They never showed up or rescheduled. They rescheduled once again six business days later they sent a technician who showed up at 4:15 PM. He left because he needed a part and said he would call or be back. He did neither. Called customer service and they said they would get me to a manager. I spoke to a manager. He said hed have a clear answer for me in 30 minutes. Never called back. Beyond disappointed in spark light. Ive been a customer for 17 years .Sparklight
Date: 01/18/2024
Hi ******************. I'm truly sorry to hear about your recent experience and apologize for any inconvenience that *** have been caused. I've forwarded your information to the local leadership team who will review your account before reaching out to assist further. If there's anything else I *** assist with, please email ******************************************************* Thank you.Review fromSteve D
Date: 01/11/2024
3 starsSteve D
Date: 01/11/2024
Service itself is usually great but had an outage at a very critical time I needed the internet. Called customer service and was quite upset after being told no credit would be issued for lost service until I had been without service for 2 days!!! I pay for the service in it's entirety for the whole month if I don't receive the services I have paid for shouldn't I be credited no matter how long it is??? If I don't pay my Internet gets shut off but if I don't get my Internet I still have to pay????Sparklight
Date: 01/12/2024
Hi ******************. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. If you have a moment, please send us an email with your name, account number or address, contact information and a screenshot or link to this review for reference to ******************************************************* Thank you.
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