Reviews
This profile includes reviews for OneAZ Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 457 Customer Reviews
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Review fromHC W
Date: 12/20/2022
5 starsHC W
Date: 12/20/2022
Lisa and Crystal are amazing at the Monroe branch!!! I was having a very difficult time getting a balance transfer completed. Although we have been with the credit union for over 20 years, I considered leaving. By chance, I reached Lisa D** by phone and she saved the day. Lisa was so kind and patient. She followed up and helped to get my servicing processed. Lisa enlisted Crystal M******* to help while she was out of the office. Crystal was also very kind and patient. Crystal did alot of follow up for me as well.
OneAZ Credit Union
Date: 12/21/2022
Thank you for sharing you experience with OneAZ! We are thrilled to hear that **** and ******* were instrumental in providing thorough and patient service. We appreciate you giving OneAZ another chance and for your long-time membership. We value you and look forward to serving you again soon.Review fromDonna L.
Date: 12/20/2022
5 starsDonna L.
Date: 12/20/2022
I worked with Elizabeth to set up an appointment to open a share certificate. She did an exceptional job in contacting the branch to find someone to meet with us around my husbands work hours. She was friendly and got the best appointment for us. Thank you ELizabeth for your friendly and professional service!OneAZ Credit Union
Date: 12/21/2022
Thank you for sharing your experience with OneAZ, ***** We are thrilled to hear ********* provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.Review fromHannah Z
Date: 12/20/2022
5 starsHannah Z
Date: 12/20/2022
My husband spoke with Michelle today and she was wonderful! Answered all of his questions professionally and courteously! She was very helpful and made the entire process easy and smooth!OneAZ Credit Union
Date: 12/21/2022
Thank you for sharing your experience with OneAZ, ******! We are thrilled to hear ******** provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.Review fromKaren A
Date: 12/20/2022
5 starsKaren A
Date: 12/20/2022
Unfortunately I've had to report fraud on my card several times now. But the good thing is, OneAZ is always there to help and get it taken care of right away. Staff are always courteous and respectful. Means a lot to me during a stressful situation. I can also get a replacement card the same day! Thank You!OneAZ Credit Union
Date: 12/21/2022
Thank you for sharing your experience with OneAZ, *****! We are thrilled to hear that we have been helpful with correcting the fraud on your card, which can be frustrating. We value your membership and look forward to serving you again soon.Review fromRobert R
Date: 12/19/2022
5 starsRobert R
Date: 12/19/2022
I had the opportunity to chat with Michelle W***** today. She was amazing! It's nice to be able to talk to someone that appears to like their job. Michelle was very helpful and answered all my questions. I hope that OneAz appreciates her professionalism and outstanding attitude.OneAZ Credit Union
Date: 12/20/2022
Thank you for sharing your experience with OneAZ, ******! We are thrilled to hear ******** provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.Review fromAnna H
Date: 12/19/2022
1 starAnna H
Date: 12/19/2022
I applied for a vehicle loan and selected the option to ONLY open an account if I was approved for the loan. After going back and forth with the lender that was "helping" me, she insisted that I pay the $25 fee to open an account because the account would need to be opened to approve the loan, so I agreed. After my loan was not approved, I reached out to the loan officer asking for my money to be refunded. She agreed to refund my $25 and close the account as I did not want another open account if my loan wasn't going to be through them. To this date, it has still not been closed and there is now only $5 in my account because it is charging me $5 a month for having an account with no money being deposited. Horrible follow-up and misleading directions from loan officer. Now I am going to have to take time off of work to go in to a bank to figure out how to get my money back 4 months later.OneAZ Credit Union
Date: 12/20/2022
Thank you for sharing your experience with us ****. OneAZ is known for providing knowledgeable, professional, and helpful service. It's disappointing to hear you did not receive the best service from our team. OneAZ is committed to being a reliable and enjoyable banking partner. Our leadership team will review your recent interactions and training will be provided as needed.I have escalated this for you and will follow up on it to make sure we get this fixed for you. I apologize for the level of frustration you have experienced and appreciate your patience as I work on this for you.OneAZ Credit Union
Date: 12/30/2022
Thank you for sharing your experience with us ******. OneAZ is known for providing knowledgeable, professional, and helpful service. It's disappointing to hear you did not receive the best service from our team. OneAZ is committed to being a reliable and enjoyable banking partner and resolution will be provided to you. Keep an eye out for great news coming your way!Review fromAditya M
Date: 12/10/2022
5 starsAditya M
Date: 12/10/2022
I worked with the Credit Union for an Auto Refinance. Gave the best rates available in the market and Morgan R***** was amazing to work with. Gave me the options when I asked for, patience and very helpful. Definitely will look to OneAZ for any of my future finance needs!OneAZ Credit Union
Date: 12/12/2022
Thank you for sharing your experience with OneAZ, ******! We are thrilled to hear ****** provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.Review fromChristopher A
Date: 12/06/2022
5 starsChristopher A
Date: 12/06/2022
As usual like clockwork, I need help and One Az Credit Union goes above and beyond. I have never been helped so much by any one person. I love the men and women that work there and will never use another credit union or Bank ever. Thank you, One Az,************************OneAZ Credit Union
Date: 12/07/2022
Thank you for sharing your experience with us ***********. We're so pleased to hear you received professional and helpful service from our team. Thank you for being part of the OneAZ family, we value your membership!Review fromAmy H
Date: 12/02/2022
5 starsAmy H
Date: 12/02/2022
Customer service outstanding. Employees are knowledgeable and respectful. Phone wait times short.OneAZ Credit Union
Date: 12/05/2022
Thank you for sharing your experience with us ***. We're so pleased to hear you received knowledgeable and respectful service from our *********** team. Thank you for being part of the OneAZ family, we value your membership!Review fromMichael L
Date: 12/01/2022
5 starsMichael L
Date: 12/01/2022
I just wanted to take the time to recognize Patrica R**** today. I called in to customer service after inadvertently locking myself out of my online account and was pleasantly greeted by Patricia. Her lighthearted demeanor, while focused on resolving my problem, was refreshing. She is the example that all of her peers at OneAZ Credit Union should strive to be like. Keep up the GREAT WORK Patricia R****!!! Merry Christmas and Happy New Year.OneAZ Credit Union
Date: 12/01/2022
Thank you for sharing your experience with us *******. We love hearing stories like these from our members. We're so pleased to hear you received professional, courteous, and helpful service from our ******************* Thank you for being part of the OneAZ family, we value your membership!
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