Reviews
This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 103 Customer Reviews
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Review fromKent S
Date: 12/03/2024
1 starKent S
Date: 12/03/2024
Misleading scam. I thought I was booking directly with the motel through their online system. I don't recall being given an option for this coverage. When I realized what had occurred, I cancelled, but it was too late.
Protecht Inc
Date: 12/04/2024
Dear ****,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.We are happy to void the protection and refund your associated fee. A member of our team will contact you directly to discuss the matter, but we will proceed to void the purchase immediately.Please note that we are not associated with the booking process aside from our enhanced refund protection being available on booking websites. Kind Regards,???????Refund Protection on behalf of HotelPlannerReview fromBecky L
Date: 12/01/2024
1 starBecky L
Date: 12/01/2024
Spoofed hotel website and tricked me into making reservation through them, charging extra for "refund protection". I was in a hurry and not paying attention. It does seem to have made my reservation.Protecht Inc
Date: 12/03/2024
Hello *****,Thank you for bringing this to our attention, you and your experience matter to us. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at ************************ as we are not able to locate your protection details based on the information provided in your review. Best Regards, Refund Protection SupportReview fromDaniel M
Date: 11/27/2024
1 starDaniel M
Date: 11/27/2024
This company is a total scam. Hotel reservations added over $1,000 to a $1,000 reservation. Be careful with this company. I have to leave 1 star but if I could it would be a flat zero.Protecht Inc
Date: 12/02/2024
Hello ******,Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at ************************ as we are not able to locate your protection or refund request details based on the information provided in your review. Please note that we are not associated with the booking process or the reservation costs. We will be able to help you with your protection cost and void this once we are able to locate your protection. Best Regards, Refund Protection SupportReview fromBetty S
Date: 11/27/2024
1 starBetty S
Date: 11/27/2024
This company is a total scam I made arrangements with my motel at the place I was going to and than found a confirmation from them that I was all set. Another e-mail came in saying I was protected for $9.25 charging me $118 when I was quoted $59 . I called the desk at that motel confirmed for the lower fee the additional amenities I requested if that fee appears on my credit card I will advise the bank if you go on their refund request e-mail they want all your personnel info watch your credit cards I never authorized or was advised of a protection fee ***** *******Protecht Inc
Date: 12/02/2024
Dear *********,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your reservation purchase.We are happy to void the protection and refund your associated fee. A member of our team will contact you directly to discuss the matter immediately.Kind Regards,???????Refund Protection on behalf of HotelPlannerReview fromDerek W
Date: 11/26/2024
1 starDerek W
Date: 11/26/2024
After reading the reviews and seeing that I am in the same boat as everyone else, why does this company still exist and why are events still using them? I cancelled my trip to **** and sold my event tickets but they won't give me a refund on the room. I lost my job on November 2nd and they told me I need to get a written letter with the business header and proof I worked at the place for 12 months at least...very picky and clever for them to try to wear the customer down enough to where we just give up and they keep all the money. Save your stupid automated response saying " our loss of employment clause usually gets a refund, but you have to send in all the documents" bs..I do have my unemployment voucher showing dates but that's no good...don't get the insurance from them folks! ****** learned the hard way.Protecht Inc
Date: 12/02/2024
Hi *****, We appreciate you reaching out regarding your experience with our coverage. As stated in our terms and conditions, we provide coverage for unforeseen circumstances that would prevent you from arriving to your event or reservation that meet the document requirements. A dedicated representative will be in contact through a private channel to discuss additional options with you. Best Regards, Refund Protection SupportReview fromLinda L
Date: 11/20/2024
1 starLinda L
Date: 11/20/2024
Made a reservation at a hotel in *****, ******* and took out the insurance. Cost of ins was $14.37 and hotel was $169.03 for 1 night. I could not make it due to the Hurricane. I called and canceled and I made a report yo Protecht inc to get my refund of $168.03. I have been calling them now for over a month and they keep telling me that they will refund me and it still has not been refunded. They keep telling me a Mgr will call me! I am done with this Company! Do not use them, they do not want to honor their ins. I will be calling my credit card Company!Do not get insurance by them!Protecht Inc
Date: 11/21/2024
Hi *****, Thank you for updating us with your experience regarding our conditional coverage. Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather on the date of their reservation. Since your refund request was submitted before the weather had occurred, it was not accepted. A dedicated agent will be in contact shortly to provide additional assistance and reopen your refund request now that the weather has occurred and prevented you from arriving. Thank you, Refund Protection SupportLinda L
Date: 11/25/2024
No the Hurricane was landing and furthermore because of the Hurricane, my Concert was rescheduled from 10/11 to November 4th!! Do not give me the c*** about weather!! That was the reason I had to Cancel!! I have asked for a Mgr to call me but no one has! Furthermore you have so many BAD REVIEWS, it seems obvious you do not want to pay anyone! Also you already said you were going to refund me but keep giving me the run around! I am going futher with this!!Review fromKay C
Date: 11/12/2024
1 starKay C
Date: 11/12/2024
We made a reservation for Dec. 9, 2024 at the *********** Express in *******, **. It turns out we cannot take this trip. We requested a refund - only to receive no response and to be given a phone number to call that only has recorded messages referring callers to a website and/or email - which we've already tried ***************** this point, this company appears to be a total scam.Protecht Inc
Date: 11/13/2024
Hello ***,Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at ************************ as we are not able to locate your protection or refund request details based on the information provided in your review. Best Regards, Refund Protection SupportReview fromBrenna V
Date: 11/06/2024
1 starBrenna V
Date: 11/06/2024
Its a rip off to pay for cancellation insurance when they dont refund you. My husbands boss changed his vacation day at the last minute and so he couldnt take off work to go to **************************** with me and the kids. I paid for the insurance but apparently it is very specific on the reasons they will refund you. What a scam!Protecht Inc
Date: 11/07/2024
Dear ******,Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied. If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at ************************ and we will be happy to expedite your information to your refund request and have it reopened on your behalf. Warm Regards,Refund Protection SupportReview fromSadi A
Date: 11/04/2024
1 starSadi A
Date: 11/04/2024
I used the web site to rent a room in ********************* on Nov3thrd, for 4 nites the site says $480 , I did not buy any thing else and they never clear the total with me $667 before I click my apple pay , with taxes the total should not exceed $510.00 , my family think I been scammed of $ 157 extra charges without my permission, I reported to my credit card.Sadi AProtecht Inc
Date: 11/05/2024
Dear Sadi,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.We are happy to void the protection and refund your associated fee. A member of our team will contact you directly to discuss the matter immediately. Kind Regards,???????Refund Protection on behalf of HotelPlannerReview fromRebecca S
Date: 10/30/2024
1 starRebecca S
Date: 10/30/2024
DO NOT GET THE PROTECTION PLAN IF YOU GO TO *********** IN ****. If I could leave a -100 star rating I would. My bestfriend and I got fast lane passes and insured them. Due to weather only 3 rides were open, so we did not redeem our fast lanes passes. Mind you, they were $150 a piece. So $300. The company only gave us $100 back. Even with all the proof and evidence of not redeeming them, weather reports, cedar points website that day, etc. They would not call her back to talk to someone. Battled with them for a month, before just settling on the $100. Then when it got sent, they charged a fee!!! They only sent us $99.02!!! If we would have not gotten the protection plan cedar point would of reimbursed us for the full amount. So again, DO NOT GET THE PROTECTION PLAN. If by chance you do, research who it's through, because Protecht Company does not protect.Protecht Inc
Date: 10/31/2024
Dear *******,Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our customer experience team at ************************ with your refund request number or protection ID so our team can look into your situation further as we are unable to locate your refund request under this email. Looking forward to hearing from you,Refund Protection Support
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