Reviews
This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 103 Customer Reviews
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Review fromTara G
Date: 10/28/2024
1 starTara G
Date: 10/28/2024
I have been trying to get a refund from this company since Sept. 29, 2024. I have turned in all the paper work they have requested. I keep getting the run around telling me it has been sent to the building supervisor and they will be in contact. I received an email on Oct. 11 and had to send in more information that a Hurricane occurred and that roads were closed. Everyone in every state knows that there was a hurricane and how devastating was. I was told today by the customer service representative, I understand your frustration. I told him I don't think you do. He is not the one out $658.51. What is the point of having this service if you have to work so hard to get your money back.
Protecht Inc
Date: 10/29/2024
Dear **** Thank you for providing your feedback. Your experience with us holds significant value and we want to ensure your concerns are addressed immediately. One of our dedicated agents will be in contact through a private channel to discuss this further. We sincerely appreciate your input. Thank you,Refund Protection SupportReview fromCharles V
Date: 10/17/2024
1 starCharles V
Date: 10/17/2024
When I made a reservation at a Quality Inn, I purchased the reservation Cancellation Insurance. I never received any confirmation from Protecht that I purchased the insurance; and when the event we were to attend was cancelled, I cancelled our reservation.Attempted several times to obtain the link to request a refund with no success. Email correspondence with company told me they could find no record of my information. Attempts to contact Protecht by phone also failed.Bottom line is that this cancellation insurance is useless. Would not recommend Protecht or any hotel that does not a corporate refund policy. Luckily, my reservation was only one night.******* VProtecht Inc
Date: 10/18/2024
Hello Charles, We are sorry for the misunderstanding around our conditional coverage. We appreciate you sharing your experience as your feedback is important to us. Our coverage is intended to protect our customers who are unable to make it to their reservation due to an unforeseen emergency situation such as illness or severe weather. As stated in the terms, We are not able to provide coverage for the event promoters if the date, time, or any other parameters change and people are no longer able to attend, due to the event promoters canceling or postponing the event and the reservation is no longer needed. We are happy to discuss your request further to assist to the best of our ability. A member from our experience team will be in contact through a private channel. Thank you, Refund Protection SupportReview fromLaila B
Date: 10/14/2024
1 starLaila B
Date: 10/14/2024
Predatory. I cannot run a race because I am injured and need a few months off of training. They are telling me I need a doctors note for it, and I am not going to pay extra for a doctors note for a refund protection that I paid extra money to have. I am a struggling college student who uses running and this company is taking advantage of people by saying they offer refunds and then making it near impossible to actually use what you paid money for.Protecht Inc
Date: 10/16/2024
Dear Laila, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctor’s recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection SupportReview fromSteve L
Date: 10/08/2024
1 starSteve L
Date: 10/08/2024
I could take a sentence from every negative review below here and come up with my narrative. They make it dang near impossible to "prove" your issue for a refund that it appears they're banking on you just giving up in the process. I WILL NEVER deal with or use these clowns again. I don't feel as slighted now after reading reading some of these reviews because they're a scam if I've ever have seen one and that's just what they do. ****** learned. My issue now is why a respectable event that we attend every year would ever use this scam of a company. I really wonder if they know? Lost $110 for a legit claim.Protecht Inc
Date: 10/09/2024
Dear *****, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection SupportReview fromJennifer L
Date: 09/29/2024
1 starJennifer L
Date: 09/29/2024
Do not use this company! I had to cancel a reservation because a HURRICANE came through the area we were booked. We were told by family in the area that roads were closed and power lines were down. I found the road closures and sent screenshots of these roads and still was denied my refund. My reservation was canceled several days before we were supposed to be there. We contacted the hotel and they were canceling reservations made through them directly for this very reason. I have sent emails and called and could never get a call back. I would hate for someone to lose money for the same reason.Protecht Inc
Date: 10/01/2024
Hi ********, Thank you for updating us with your experience regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather. As stated in the protection terms, proof of loss is required and can be provided in the form of a weather advisory against traveling, road closures due to weather, or a dated warning regarding travel due to unsafe conditions from the ************************. We are not showing your request has been denied at this time but is pending documents. A dedicated agent will be in contact shortly to provide additional assistance immediatly. Thank you, Refund Protection SupportReview fromTanya W
Date: 09/17/2024
1 starTanya W
Date: 09/17/2024
Horrible!!! I had to cancel my reservation in advance due to being hospitalized for a week. Submitted note from hospital of my my stay, a snippet of after patient visit summary, my receipt of reservation and copy of where airline issued refund and they are still asking for a doctors note that I could not make it check in.Protecht Inc
Date: 09/19/2024
Dear *****, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury on their reservation date - the document provided is dated a few days prior. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection SupportReview fromFerdinand C
Date: 09/10/2024
1 starFerdinand C
Date: 09/10/2024
Tried to cancel hotel reservation 2 weeks in advance; hotel was fine but was unable to cancel due to Protecht insurance being purchased at time of booking. Protecht wanted doctor's notes regarding post-surgical complications that are none of their business. This is a scam. They aren't paying the hotel and are just keeping the money.Protecht Inc
Date: 09/11/2024
Dear *********, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection SupportReview fromHope A
Date: 09/03/2024
1 starHope A
Date: 09/03/2024
Scam.......they ask for a doctor's note to prove you couldn't go to a football game that they are "covering" with their insurance.......and guess what, doctors' offices are closed on a Saturday, when 99% of football games are. I got a refund with my credit card, but don't make the same mistake I did- don't purchase their protection for football games.Protecht Inc
Date: 09/04/2024
Dear ****,We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve. Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly. Best,FanShield/ProtechtReview fromolawale a
Date: 08/28/2024
1 starolawale a
Date: 08/28/2024
They are a con . i bought insurance for attending six flags over ******* and it rained 08/16/2024 out .it stated on the policy The coverage under this peril (Weather Inconvenience Coverage) would apply as such: Weather Inconvenience Coverage pays a one-time cash benefit if the event you are attending is suspended after the start of the event for two or more hours as a result of bad weather."that is exactly what happened it rained out after less than two hrs all rides closed event was supposed to end midnight 7pm to 12am it was shut down 8.:40pmProtecht Inc
Date: 08/29/2024
Hello *******,Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.Thank you,Protecht/FanShieldReview fromSusanne H
Date: 08/28/2024
1 starSusanne H
Date: 08/28/2024
I purchased two rooms at a *********** in *********, IN. I used theProtect protection. No where did I see anything restricting my refund if I cancelled. I called your number and was told I would receive my refund of $1067.74 from someone who sounded like an Indian accent. He said I would receive this refund within 2 weeks. That was July 22. This was fora reservation in September *****th. Your Help contact number is bogus. You can not talk to a representative. Your email contact only allows minimum assistance. Why would you not help your customers? Your business practices are borderline scam. This is apparent by all these complaints on BBB. Maybe, ***?Protecht Inc
Date: 08/29/2024
Dear *******, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, FanShield/Protecht
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