Reviews
This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 103 Customer Reviews
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Review fromJasmin M
Date: 12/27/2023
1 starJasmin M
Date: 12/27/2023
Based on my personal experience, this "insurance" provider does not honor ANY of their committed refund policies. After numerous communications, of which, my first claim went unanswered with no response or decision until I followed up with them a couple of weeks later, it turns out that NO AMOUNT of documentation that is downloaded, given or provided to them at "FanShield" will result in a refund. I purchased tickets for the ******************** with the "Insurance" for September 2023, which I had to do a date exchange because of a serious storm, Hurricane ***, affecting the ** ** Tri-State area. The exchange date was for the following weekend - the 1st weekend of October 2023 - which unfortunately had another bad rainstorm causing flooded roads again in the area caused by Tropical Storm Philippe. Regardless of all the documents, social media news sites and reports, state Governor Executive Orders and the like provided to the "insurance FanShield" aka Protecht Inc, the company continues to state that insufficient evidence has been provided to support my refund claim. I can only hope to warn others against paying for an "Insurance" provider that does not and will not honor your claims, no matter how legitimate they are. "Fanshield/Protecht" are not insurance providers...they are scammers. Please, beware.
Protecht Inc
Date: 01/02/2024
Hello ******,Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.???????Kind Regards, The Protecht/FanShield TeamReview fromLilian A
Date: 12/26/2023
1 starLilian A
Date: 12/26/2023
I buy 3 tickets to a concert in October 22 in *****, unfortunately I cant attend the concert because I dont drive and my husband was taking me to the concert but he cant go because work. I send all the things that they say me but in the last time they say they dont refund me the $700 dollars that I pay when already send a work page and signed with the owner of company saying why my husband cant have that day in work they just refuse me to refund me when I never use the tickets and I do the request so much time before the event , I really feel so dissapointed about his company ! Its a waste of time and money please dont trust in this company they just take my $700 dollars and now Im struggling losing that amount for nothing !Protecht Inc
Date: 12/28/2023
Hello ******,Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.Thank you,FanShield/ProtechtReview fromMike B
Date: 12/18/2023
1 starMike B
Date: 12/18/2023
These people are crooks!! Every company out there that considers using them should read these reviews!! They wanted me to have a sick, suffering parent contact their doctor to get a note to approve my cancellation for an upcoming work event. These people are lower than scum!!DO NOT USE FANSHIELD!!!!Protecht Inc
Date: 12/28/2023
Hello ****,Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns Best Regards,Protecht/FanShieldReview fromTracey T
Date: 12/18/2023
1 starTracey T
Date: 12/18/2023
This insurance is essentially a scam!! We filed a claim for a weather related refund due to fog, freezing rain, closed roads, and 6 inches of documented snowfall in the 24 hours prior which made it unsafe for my 73 year old mother to travel to 2.5 hours across the state to the event. The claim was denied for not providing enough documentation even though we provided snow totals from the national weather service, pictures from DOT travel cameras, and DOT reports of closed roads. They needed a local or national declaration of weather emergency and request to not travel in order to honor the weather related claim.Protecht Inc
Date: 12/19/2023
Dear ******,Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.???????Kind Regards, Protecht/FanShieldReview fromCandee M
Date: 12/13/2023
1 starCandee M
Date: 12/13/2023
I purchased a "Fanshield" insurance policy for tickets I purchased for "********* **********". Since emailing back and forth 3 times, the company also called ********************* Company,Inc.", has denied my claim 3 times for a refund, due to severe weather conditions. I had to send proof twice that the weather was "severe". Then, because the park officially closed due to the extreme bad weather conditions, I was denied a refund as well. They said "I could go another time, since the ticket was good." Unfortunately, because of employment between the 6 of my family members, we can not all go at the same time now. I called *********, and they said they were unaware that this company would not refund, due to them "closing the park". I'm extremely upset with a $400.00 purchase, that I then paid another $50.00 to "protect my trip", and was denied 3 times! So misleading and deceptive in what they offer to cover. It's just wrong and unethical.Protecht Inc
Date: 12/14/2023
Dear ******,Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.Best Regards,Protecht/FanShieldReview fromJordan W
Date: 12/11/2023
1 starJordan W
Date: 12/11/2023
We bought $500 worth of tickets to six flags (with this insurance) for a Halloween event, the event got cancelled due to weather. They refused to offer a refund stating its six flags job too, however the event is only allowing future credit to the park which we dont want. DO NOT use this company!Protecht Inc
Date: 12/13/2023
******************,Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.Thank you,FanShield/ProtechtReview fromMax S
Date: 12/08/2023
1 starMax S
Date: 12/08/2023
This business is a total scam. I tried to make a hotel reservation online and got duped into dealing with some sort of third party, Bookonline.com. I was charged some sort of bizarre charge for "refund protection" that I was totally unaware of until I saw a charge for $87.21 appear on my credit card statement. It is shocking how such a "business" can operate with so many complaints of ripping off people. Protecht....I want my money refunded NOW. Every single *****.Protecht Inc
Date: 12/11/2023
Hello ***,Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.Thank you,FanShield/ProtechtReview fromDavid L
Date: 12/01/2023
1 starDavid L
Date: 12/01/2023
was charged $50 for insurance, slipped in with a hotel reservation. Charge was not disclosed at all at the time of purchase. ****************** is non-existent, it is not possible to get a person on the phone. This is fraud plain and simple.Protecht Inc
Date: 12/04/2023
Dear *****,Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns Best Regards, Protecht/FanShieldReview fromEvelyn M
Date: 11/27/2023
1 starEvelyn M
Date: 11/27/2023
It's a scam! Can't get a refund ! See *****'s review. Almost exact same thing happened to me!Protecht Inc
Date: 11/28/2023
Dear ******,Your experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input and look forward to assisting.Best Regards,Protecht/FanShieldReview fromDon B
Date: 11/15/2023
1 starDon B
Date: 11/15/2023
I booked a hotel room through bookonline which presented as the hotel I wanted to stay in. I didnt realize that bookonline was a separate entity which charged extra, including a yet additional charge for an affiliate company Fanbase. Basically an insurance policy ostensibly offering refunds for unused bookings. I enrolled in none of this, as I had given my cc info, they accessed my account and charged me. Now, they are completely inaccessible and unresponsive. Scammers. Given that they presented as being the hotel, I feel that they rely on duplicity for their business success. I wish I knew where their offices areProtecht Inc
Date: 11/28/2023
Hello ******,Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns Best Regards,Protecht/FanShield
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