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Business Profile

Exercise Equipment

StabilityPro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

This profile includes complaints for StabilityPro's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

StabilityPro has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • StabilityPro

      3908 E Broadway Rd Ste 105 Phoenix, AZ 85040-2995

    • StabilityPro

      8281 E Evans Rd Ste 102 Scottsdale, AZ 85260-3612

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Doesnt respond to me even after using info they sent to do so.

    • Initial Complaint

      Date:06/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from this company and could not get instructions from them on how to use. I reached out they did not respond to my request. I submitted a complaint through PayPal to return the item and get a refund based on the fact that I did not know how to use the product however they Only said they can issue a credit find anything on their website that would interest me all of the products were cheap, and the one that I purchased was actually false advertisement, and so therefore I was requesting a refund I had returned the item

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company claims to have a 30 day return policy, but they wont stand behind their return policy and issues a store credit. I dont want to store credit. I want the credit to go back on my the original payment method.Delivered:***************** on May 1, 2024 at 2:43 pm **********************

    • Initial Complaint

      Date:03/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted with no one answering the customer service phone line nor within the ***************************************** response. I just want to return and get a refund on the post surgery bras. I only tried one on and they are same style and are too big.

    • Initial Complaint

      Date:02/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bra from this company after having breast surgery. I had been having issues finding something that fit so I ordered from 3 places, Stabilitypro being one of them.The day I received the item I tried it on right away and it didn't fit. It pinched in the underarm area and offered no support for my b****** which was the point of this bra, post surgical support. I immediately emailed the company, the response took almost a week and they offered me a 50% discount off my next order rather then the return that their website said they made quick and easy. I have since emailed 3 more times asking for a return of my money to which they have not responded.I will gladly send back the unused merchandise but I want and need confirmation that I'll get my $30 back.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to reach someone at Stability Pro since 01/21/2024 to process two returns. I cannot get an answer via email, phone or their chat option.

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received my Sauna Suit. What a joke. After waiting weeks for it, it doesn't fit at all! Its as though it's made to fit a child. Called the numbers, no answer - just a voice-mail saying to email. Already did that several times to no avail. They take your ************ out of luck. They need to be shut down!!

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a back brace on Amazon, I did not realize it was StabilityPro. I had ordered a back brace directly from them about a year ago, it was so small it would not fit a ten year old child much less an adult. This time, not realizing it was the same company, I followed the directions to measure for size and then added a size. I ordered an XXL. I wear a large T-shirt. The brace that I received will not fit a ten year old. I emailed StabilityPro customer service and told them the brace was WAY to small could I send it back and get a larger one that would fit a grown man. They told me the brace was on sale and nothing could be done. Then after I rebutted they said I could send it back and get a store credit. There is nothing in their store I want unless they have a back brace that fits me. This is the second time I have dealt with this store. I did not realize it until I recognized their ******* address. I would not have bought anything from them if I had known (remembered) the business name. I ate the price on the first brace from them. I am now going to have to lose the price of a second item from this business. This brace that is sold as an adult brace will not fit a ten year old and I am talking about an XXL. I want to receive my money back and I will send the brace back.

    • Initial Complaint

      Date:07/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sauna body suit from this company. I needed to exchange it for another size. I called and they recommended emailing their support team. I followed their instructions and were supposed to respond in 24 hours. I waited 2-3 days and no response. So I emailed them again. Now its been almost a week and still no response. This is rediculous!

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two items on June 30th and paid extra for 2 day shipping. The items arrived on July 11th, and were NOT shipped via 2-day. The company does not respond to their live chat, or phone, and are VERY slow to respond to emails. They offer you a discount to get you to purchase, but anything purchased on sale is not eligible for a refund.

    StabilityPro is NOT a BBB Accredited Business.

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