Complaints

This profile includes complaints for StabilityPro's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StabilityPro

  3908 E Broadway Rd Ste 105 Phoenix, AZ 85040-2995

• 

  StabilityPro

  8281 E Evans Rd Ste 102 Scottsdale, AZ 85260-3612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/06/22 I ordered one Sciatic Nerve Brace At **** I received confirmation $22.86 2 hours later ***** I received updated order $36.83 adding second brace.I contacted ********************* & advised I did not order 2 braces & to correct order or send check for difference.They advised that I did not read their refund *********** would have to return item & accept store credit.I received notice that item would be delivered no later than 9 PM 08/15/22 It did not arrive.I received later notice that item is delayed but has been sent & will arrive later & was given tracking # for USPS.I advised that item left Phoenix 08/13/22.Days later I again contacted *********************.They advised that when I ordered it takes 2 days to complete & 3-5 days for mail.I ordered 08/06 a Sat. I allowed for ********* not to count and added ********** plus 5 days which is 08/14/22 I also contacted support for phone call which I never received I then contacted them to send overnight a check for $36.83 did not come.To add insult on 08/24 I received e-mail from S asking me to review their product which I never received .Same day I received bill from my credit card which includes charge for $36.83. I advised Support that we have ordered items since 08/06 from other out of state retailers & received items in 2 days. in the mail.I also ordered bike part from ***** & received same in mail in 2 weeks incl customs.I'm 81 & hoped the brace would help in my physical therapy sessions which end 9/1/22

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a product called a ab stimulator upon received the product and put batteries on the electrical pulse modulator for abdominal stimulation and the product didn't work . i asked stability pro's for a replacement and the excuse that they gave me was due to covid and the lack of man power and government regulations and that it was sold on sale they could not just replace it and they didn't know if i tried use it. to me this is just a song and dance and all i want is a working unit.