Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromNancy H
Date: 10/02/2023
5 starsFantastic job - above and beyond. Mason came out to replace garage door opener and then replaced the bottom part of garage so that rodents and water can’t get in. Highly recommend The Garage Door Guy and Mason!Review fromDiane H
Date: 09/28/2023
5 starsMason was professional and timely. I has extremely satisfied with their work!Review fromAlta K
Date: 09/27/2023
1 starA1 Garage Door Service - I waited for 2 days to post this so I have calmed down a little. My husband had a coupon from A1 Garage for a $59 tuneup. He made an appointment with them. To drive the 5 miles from their office they charged $40. After he had everything torn apart he told my husband it would be about $1200 to fix everything. My husband quickly called ******* Doors (who we usually have work on it) to see how much they would charge. They werent able to get back to us in time. So we paid $1290.94 to have cables, springs and a tune up. When ******* called back, they quoted us $495. We also called Hung Rite Doors to see what they would charge. Their quote was $450. The whole time A1 was here, he constantly told us there were so many other things we wrong. He wanted us to buy a new door or have $3000 in repairs to ours. We are on a fixed income and are in our late 70s. We really cant afford to be ripped off.Review fromJennifer L
Date: 09/25/2023
5 starsJennifer L
Date: 09/25/2023
Outstanding service all around! Great company! **** is amazing in his expertise.
A1 Garage Door Service
Date: 09/26/2023
Thank you so much for the kind words about ****! We are proud to have been of service and we are always here to serve you whenever you need us again!Review fromEllie S
Date: 09/22/2023
5 starsSuper great job fixing our garage door. We were able to schedule an appointment quickly and the overall process was super quick as well! I would highly recommend.Review fromRobert B
Date: 09/14/2023
5 starsRobert B
Date: 09/14/2023
Ideal Garage Doors is one of the most professional, diligent, and honest companies Ive ever worked with. ***************************** came out to work on my ****** garage door within an hour after I requested the service. He assessed the state of my door, reviewed and tightened all connections, discovered a small issue and fixed it. all within about a half hour. I was quite pleased. Ill put my trust into Ideal Garage Doors any day of the week. Theyll maintain my garage door service-provider for the life of the door.A1 Garage Door Service
Date: 09/26/2023
Thank you for the great review. We are so very glad to hear how happy you were with our service and look forward to serving you in the future!Review fromNatalie W
Date: 09/08/2023
1 starNatalie W
Date: 09/08/2023
A1Garage Doors DOES NOT honor their word. I am waiting on a refund. They tell you to wait **** days. Then they tell you the check is in the mail. Then they tell you....ANOTHER LIE. TAKE YOUR BUSINESS ELSEWHERE. THEY ARE THIEVES.A1 Garage Door Service
Date: 09/21/2023
Dear *******,
We appreciate your feedback and are truly sorry for any inconvenience you've experienced with our services. Our goal is always to provide the best customer experience possible, and it's clear that we fell short in your case. We take your concerns seriously, and we are committed to resolving this issue promptly.
First and foremost, I want to assure you that we worked diligently to process your refund. We apologize for the delays you've encountered, and I understand your frustration. Your refund check was mailed on 9/8/2023, and while we strive to ensure a timely delivery, we understand that there have been issues beyond our control that *** have caused further delays.
We take your feedback to heart, and it is through comments like yours that we are constantly improving our services to better meet our customers' expectations. We genuinely value your business and would like the opportunity to make this right.
Please feel free to reach out to me directly at ************************************* if you have not received your check. Your satisfaction is our top priority, and we are committed to regaining your trust.
Thank you for bringing this to our attention.
Sincerely,
*************************** - Reputation ManagerReview fromJohn F
Date: 09/06/2023
5 starsJohn F
Date: 09/06/2023
*** arrived on time and went straight to work. He checked everything. He corrected the problem in minimum time. The unit, on the ceiling, had to be re-programed. That done he made sure both remotes, both ********* ****** phone worked.A1 Garage Door Service
Date: 09/26/2023
Thank you so much for taking the time to leave us this wonderful review! We are thrilled to hear that you had a positive experience with Ideal Garage Door Repair.Review fromJackie S
Date: 09/06/2023
1 starJackie S
Date: 09/06/2023
Had a key pad put on in June and quit working, called them, they came out promptly. Then tried to charge me again. I thought they would stand by their work.A1 Garage Door Service
Date: 09/21/2023
Dear ******,
We appreciate you taking the time to share your feedback, although we are unable to locate your information in our system based on the details provided. We are sincerely sorry to hear about the inconvenience you experienced with your keypad installation in June. We take customer concerns seriously and strive to provide excellent service.
We regret any confusion regarding the additional charges you mentioned. We want to assure you that our goal is always to stand by our work and ensure our customers' satisfaction. To assist you further and resolve this matter, we kindly request that you reach out to me (contact info below). Our team is dedicated to addressing any issues promptly and finding a satisfactory resolution.
We genuinely value your business, and we want to make sure that your experience with us is a positive one. Please accept our apologies for any inconvenience you may have encountered, and we look forward to the opportunity to rectify this situation and provide the service you deserve.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Sincerely,***************************
Reputation Management Manager
A1 Garage Door Service
Ph ************ or email: *************************************
Review fromShari J
Date: 08/30/2023
1 starShari J
Date: 08/30/2023
Our tenant, who happens to be in her 80s, contacted A1 Garage Door Service because of difficulty with the garage door opener. Both the wall and car/hand held remote were not working consistently. The technician came to the house and indicated that aa new garage door opener was needed. She agreed to this purchase and the garage door opener was installed without our permission or approval. When she notified us and provided us with the bill, we were astonished at the exorbitant amount that A1 Garage Door Service charge for the opener. The model was the ***** Lift Master jackshaft opener. This retails for anywhere from $565-$799. We were charged $1271.23 which is anywhere from $500-700 over retail. And I am sure that A1 Garage ************ does not pay retail for their products! Of course our tenant did not let us know within the time limit for cancellation or we would have cancelled this transaction. BUYER BEWARE!! A1 Garage Door Service not only takes advantage of senior citizens, but they will perform work without permission from the owners of the property.A1 Garage Door Service
Date: 09/21/2023
Dear *****,
We would like to extend our sincere apologies for the situation you've described regarding the recent service provided by A1 Garage Door Service. We deeply regret any inconvenience and misunderstanding that *** have occurred.
First and foremost, we want to clarify that our priority is to provide exceptional service to all our customers, regardless of age or circumstances. It is our policy to communicate clearly and transparently with property owners before proceeding with any service or installation. In this particular case, we understand that there was a lack of communication and oversight, and for that, we take full responsibility. We are committed to investigating this matter further to ensure such incidents do not happen in the future.
Regarding the pricing of the LiftMaster ***** jackshaft opener, we understand your concerns about the cost. We want to assure you that our pricing is determined based on a combination of factors, including the product's cost, installation, labor, and other associated expenses. We are committed to offering competitive and fair pricing to all our customers.
Again, we apologize for any inconvenience this situation has caused. We value your feedback and are committed to improving our services to ensure a better experience for all our customers.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to make amends.
Sincerely,
***************************Reputation Management Manage
A1 Garage Door Service
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