Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromNoel M
Date: 04/04/2023
5 starsNoel M
Date: 04/04/2023
I am a repeat customer of Armstrong Garage door. Today, I had called them for annual service and was having an issue with my door not closing properly. They sent John who was very professional. The issue which I thought was a small one, turned out to be a 2 hour job. But John handled it patiently and gracefully. He even did not charge me anything extra. Just paid for a couple of sensors that were faulty and the service fee. I would highly recommend Armstrong Garage Door Inc. to anyone who is looking for a honest and fair price business.
A1 Garage Door Service
Date: 04/05/2023
Thank you Noel for being a repeat customer, Armstrong Garage Door appreciates your business. We are pleased that you are happy with John and the work he did for you. Thank you.Review fromJEANNE M
Date: 04/04/2023
1 starI called for their $129.99 fix of my garage door that wouldn't open. The price also included a new rubber bottom for the door. They did fix the door - it wasn't broken - the sensors were out of place. They told me that the rubber and type on the door was so old that they would have to charge me a different. price. I ended up paying ******. I called and told them that they were practicing false advertising. They texted me and said they were refund the travel charges. I have heard nothing since.This is a negative one star!Review fromLynne C
Date: 04/03/2023
1 starI called and requested a service call from A1 the morning of 3/30/2023. The spring on my garage door had broken and needed to be replaced. I was unable to obtain any cost information on the phone other than a trip charge cost of $39.95. The last time I had the springs replaced 6 yrs agp, the cost was $265 total and the estimates on **** and ***************** were in the $200-$350 range. I am 84 yrs old and had a bad cut that would not stop bleeding. I needed access to my car in case medical assistance may be needed. I was expecting the cost to be in the $350 range for new springs installed.The technician arrived at 4:45 PM and offered 2 options; a 5 yr warranty and a lifetime warranty. The cost quoted for the lesser option was $900+ or $750 after a $75 coupon and a senior discount. I was stunned by the price. For a 15% discount, I could add Worry Free maintenance which would net out to $7.50. With a still bleeding cut, I was worried and thinking a trip to ER was becoming increasingly probable. I mentioned this to the technicians. It was too late in the day to call another repair company so I agreed to the repair. With the charge to replace a broken part, the total bill was $826.10.The techs were very polite and they did the repairs, I have only good to say about them. It is not anyone's fault that I had an injury with high anxiety and was not my best self. It's my bad that several of my neighbors paid $350 on average for the same repairs within the last 3 months using other companies. I should have asked them for recommendations. Yet, I also feel that A1 charged me an excessive amount by trade standards and I'm understandably disappointed in that. We are in a time when many people are struggling and many businesses are trying to give their clients a break when they can. I'd love to give more stars but I cannot in good conscience because their pricing is excessive and my friends deserve better.Review fromSusan A
Date: 04/01/2023
5 starsSusan A
Date: 04/01/2023
Fantastic! John was punctual, informative and didn't try to SELL while he repaired.
We have used and recommended Armstrong garage door company to numerous people.
Making an appointment that works into our schedule. is very helpful.A1 Garage Door Service
Date: 04/03/2023
Thank you so much Susan! Your business is greatly appreciated.Review fromMichael V
Date: 03/31/2023
5 starsMichael V
Date: 03/31/2023
Just had a garage door opener installed this week and I could'nt be more pleased with the installation. Rocky, the tech who did the work, was very professional and knowledgable about the product he installed. Was very thorough in doing a neat and tidy job. Explained the product to me and it's operation. I have used Armstrong in the past and am just pleased with their promtness, and professionalism. Rocky Clark is tops in my book.
I definately recommend Armstrong Garage Door Inc.
Mike VA1 Garage Door Service
Date: 04/03/2023
Thank you Michael! Armstrong Garage Door is happy you are so pleased with Rocky and his work. We appreciate your business.
Thank You!Review fromDenise C
Date: 03/31/2023
5 starsDenise C
Date: 03/31/2023
I love Armstrong Garage Door. I have used them for years and never think to use anyone else. When I call, I know someone is coming within 24 hours. This time it was Jeff. My garage door would not open. He saw the problem as soon as he walked in the garage and pointed it out to me. The spring had broken. I knew I heard something pop the night before but I did not see what it was. In less than an hour, Jeff had replaced the broken spring and serviced the garage door. We are back in business with an operational garage door that opens quietly. Jeff was professional and knew exactly what he was doing. Thanks, Jeff!A1 Garage Door Service
Date: 04/03/2023
Thank you so much Denise! Armstrong Garage Door and Jeff really appreciate your business.Review fromKelly B
Date: 03/28/2023
5 starsKelly B
Date: 03/28/2023
I received their number from a friend and I would highly recommended them and use them again. I noticed my garage door making noises and saw some wires hanging down on a Sunday. I called them not expecting an answer but the did answer and set up an appointment for the next day. Jeff the technicians came early and fixed it within an hour. Very professional and fast. My door is so quiet now. Thank you!A1 Garage Door Service
Date: 03/29/2023
Thank you for giving us a call and using Armstrong Garage Door Kelly! We appreciate your business and happy you are pleased with Jeff's work.Review fromMichael H
Date: 03/24/2023
5 starsMichael H
Date: 03/24/2023
They are all great they send me an amail when it is time for my annual maintenance. Jeff comes out to so the inspection and maintenance. He always answers my question and only replaces the necessary components.
thank you for the great serviceA1 Garage Door Service
Date: 03/28/2023
Thank you so much Michael for your review. Armstrong Garage Door is committed to our customers and always provide honest, professional and quality work. We appreciates your business.Review fromSherry Y
Date: 03/22/2023
5 starsSherry Y
Date: 03/22/2023
My technician was John. I called them on a Friday around 4:45 pm. I advised them that when trying to get out of the garage my opener made a terrible noise and would not open. They made me an appointment for the next day which was Saturday at 2;00pm. I received a call around 10;30 saying if it was okay they would like to come around 1:00. I said yes. John called me at 11:20am and said that he could be at my house around 12:00. I was happy that they kept in touch with me and came earlier than originally planed.
John arrived just a few minutes before 12:00. John was very courteous and polite. John went over my concerns. He explained to me what the problem was and what he had to do to fix my garage door. Her showed me the parts that he had to replace. John had me open and close the garage door several times. My garage door has never been this quiet. I have a double insulated door and John did some adjustments so that it would open quietly and easier.
John put a sticker on the inside of the garage door to show the date of service and what was done on the repair. Also by the button on the wall he put a sticker with Armstrong number.
I am extremely happy with the service that I received from John. I have told my neighbors and friends about John.A1 Garage Door Service
Date: 03/23/2023
Thank you so much for your review on John! Armstrong Garage Door appreciates you kind words and your business. John also appreciates your review.Review fromBRAD A
Date: 03/19/2023
2 stars2 in 1 What I mean by that is my installer was a break-in and a hero. Let me explain that. Day of installation I took half a day vacation. My window time slot for install was between 1pm to 6pm. So while at work yet (about 10:30am) I get a text message from the installer saying he is at my house. I know that he cannot enter to start work as I'm sure he wanted to. I text him back stating I took vacation time and am at work and will not be there until the start of my window.So around 11:00am I'm curious as to if he might have left and coming back or what? So I pull up the security cam app on my phone inside my garage. What did I see? Both garage doors open and 3 panels of a new one in place! What? How did he gain access? Why is he performing work already?After making a text message to the installer and a phone call to the company office, the installer put a halt on forward progress and waited until I arrived!I arrived and he apologized for the misunderstanding and work was completed beautifully!
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