Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromStacey K
Date: 08/30/2024
1 starPlease learn from my mistake in choosing A-1 Garage and falling for their various schemes. They have so many hidden fees and zero transparency in pricing --customers should ********* house is approximately 2 years old. We have two garage bays, one of which is rarely used. The rarely used bay was stuck open with the cable off the spool. Our technician said we couldn't just fix the cable and spool. We'd need a new spring too. He showed me three options/estimates depending on the quality of the spring we wanted to buy. He installed, completed the work, and then looked at our main garage which I knew had been squeaking loudly. Again, the technician suggested we needed to replace that spring too. If we didn't address it, the motor might go out which is even more expensive or worse yet, the garage door might fall on our cars, a person, etc. It all seemed very sensical at the time, despite these being 2-year old garages. He finished his work and the final invoice came over. In addition to the springs, and the $59 "trip charge" to cover travel expenses, time, fuel, and vehicle wear and tear, we saw: * Labor rate $165x2 * Standard tune-up $79x2 * Hung door $271.45 * 8ft cables $168.83 * Center bearings $77.46 * Deluxe sealed ball bearing rollers $371.77 * Shop supply fee $139.47 After reviewing this invoice in full, it's very embarrassing that we got so swindled by A-1 Garage's dishonest scheme of selling people fixes that aren't needed and adding so many fees (that you aren't aware of) that are essentially double payment for ridiculous things. Consumers should beware.Review fromNicole D
Date: 08/21/2024
1 starBroken spring on daughters garage door- person came out & gave $1500 quote- I spoke with him because I felt this was a huge overcharge- with attitude I was told it was all necessary- sent him away and called competitor- they fixed the door for $400. A1 tried to take advantage of our young daughter thinking she wouldnt know the difference- fortunately I was involved and dodged this grossly inflated price- A1 is unethical & people should know!Review fromKeith L
Date: 08/14/2024
1 starThey put into garage doors and the one garage door they put in they covered up my fuse box I cannot open the fuse box and they refuse to come out for free to fix it their problem and I have to pay for itReview fromJeanine C
Date: 08/09/2024
1 starThe tech they sent out was nice and efficient however, shame on me for not researching what a new garage door motor and installation should cost. I feel taken advantage of as a new widow. If you ****** "average professional installation for garage door motors" it says $275-$725. (I had already approved a higher price and the tech was already installing the unit). When I asked the tech why was mine $1300 he tried to help by giving me a $100 coupon. But still, that means I am paying $500 more than the highest average. Shame on me. Please, do your homework before agreeing to have the work done. ****** learned. I don't trust this company any longer.Review fromDonna C
Date: 08/07/2024
5 starsThis company is great. Technician showed up on time, showed me the problem, gave me the solution and got everything done in record time. Thanks for taking care of your customers!Review fromFrances H
Date: 08/03/2024
1 starPoor install and no response back to fix the problem. I have wires and staples all over my garage, the unite isnt wired but has an extension cord plugged into an outlet to allow operation. The wall where the main opener is installed is loose. The installer didnt act like he knew anything about installing anything. He didnt turn the electricity off at my box. Said he didnt need to. Then, he caused the breaker to flip off. But, he wasnt bright enough to figure that. They said company said they were local but had an old faded truck with a ************************************ his card but hasnt returned my call. They charged over $700 for the install and opener which was the cheapest option. On the phone the quoted $500 to $600 installed. We didnt have any new rollers or other things fixed. Just the opener and the wall mount an 2 openers. This is a ripe off. They claim to be on Angies list of top garage door specialists. I deserve better. But, Im 75 and thats what crooks do when you are my age. Dont use them, I rate them No stars.Review fromDavid S
Date: 07/25/2024
5 stars********************* from Ideal Garage was the service tech sent to repair the issue with the garage door. He did an excellent job,very knowledgeable and efficient. Will definitely be calling him again for any future issues. Thank you ****!Review fromDemarian H
Date: 07/24/2024
5 starsAwesome Guy! I highly recommend him!! Very professional. He went above and beyond.Review fromCatherine B
Date: 07/07/2024
1 starCatherine B
Date: 07/07/2024
I was sorry I ever called them. I called for the tune-up special and they proceeded to tell me everything had to be replaced, to the tune of over $2000.00. Of course the said it could be financed. It was my fault for not sending them away. That was a lot of money for a woman alone on Social Security. I will never call for a special again. I called and told them I wished to God I had never called them.
A1 Garage Door Service
Date: 07/22/2024
Dear *********, We sincerely apologize for the experience you had with our service. We understand your regret and frustration regarding the repairs and services provided.We appreciate your feedback and want to address your concerns. We see that you have already spoken with our ************* team, and we have processed a partial refund for you. You will receive a check in the mail soon.We are genuinely sorry that you did not receive the 5-star service that we believe everyone deserves. Your feedback is valuable to us, and we are committed to improving our services to ensure a better experience for all our customers.Thank you for bringing this to our attention, and we hope you have a wonderful day.Sincerely,A1 Garage Door ServiceReview fromSteve S
Date: 06/30/2024
1 starSteve S
Date: 06/30/2024
I'm surprised to see all the five star reviews for this company. Garage door fixes isn't rocket science. So it's a matter of how much out of pocket you're ok with. My wife made an appointment with A1 Garage because she saw a low cost "garage door tune-up" promotion. Before I could cancel the appointment because I know there's no such thing as a "garage door tune-up" this tech shows up and we spent nearly $400 for new nylon rollers. I'm the fool because I should have sent this con man on his way. The tech then quoted us over $1000 for new springs. I said no. ****** learned, don't let A1 get near your house. We usually work with a local garage door company whom, by the way told me that new nylon rollers would cost us about $100 including installation. A1 reps will try to hard sell you. Don't go for it. Do your homework. Get quotes. A1 is very high pressure. Two days after their visit, one of the two springs broke. My wife thinks A1 did something so it would break and we'd call them back. Our local garage door company said it was probably just a coincidence. Again, buyer beware with A1 Garage *************A1 Garage Door Service
Date: 07/22/2024
Hello *****, Thank you for your feedback and for sharing your experience. We are genuinely sorry to hear about your dissatisfaction. We take pride in our 5-star reviews and it's very disappointing that you did not receive the level of service we strive to provide. I assure you, we did not cause your spring to break. Were glad you were able to find a local company to assist you. If you have any further concerns, please feel free to reach out to us directly.Regards,***************************A1 Garage Door Service
Date: 07/22/2024
Hello *****, Thank you for your feedback and for sharing your experience. We are genuinely sorry to hear about your dissatisfaction. We take pride in our 5-star reviews and it's very disappointing that you did not receive the level of service we strive to provide. I assure you, we did not cause your spring to break. Were glad you were able to find a local company to assist you. If you have any further concerns, please feel free to reach out to us directly.Regards,***************************
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