Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromCaira W
Date: 05/24/2024
4 stars**************** was professional in acknowledging who he was when I asked, also professional, with his findings concerning my garage door opener. I Highly recommend Ideal Garage Doors for servicing consumers garage doors.Review fromCheryl P
Date: 05/20/2024
1 starCheryl P
Date: 05/20/2024
A-1 Garage Door Service was called to replace two garage door "springs" by an elderly widower, my father. No price was quoted before hand, and A-1 Garage Door Service was previously ********* Garage Door who the homeowner had used previously at a fair market price. After replacing the springs, an electronic tablet was handed to the homeowner to sign. It was only then that he realized he had been grievously overcharged with a cost of $873.00. WOW! I decided to call the local A-1 Garage Door Service today after receiving quotes from SIX other garage door companies. Those prices ranged from $300 to $350 and they all included a warranty. The woman I spoke with said someone would get back with me in five business days. I asked for a callback today, and she said I'd just have to wait. Then, because A-1 Garage Door Service is a nationwide company, I decided to contact the company via their customer ********************** number posted on the national website. The woman was snippy and argued with me - saying they did not overcharge - even though I was willing to give her the names of the local companies I had contacted this morning. Again, I was told that there were no guarantees on when someone would call me back, but at some point I'd hear from someone. Knowing that she was in AZ and they are two hours behind *******, **, in time zones, I asked for someone to call me before 4:00 p.m. AZ time - which was reasonable in my opinion as I called in the morning hours. I did tell both women I spoke with today that I didn't hear back from someone today, I would be reporting them to the BBB for grossly overcharging an elderly man - which is actually considered elderly exploitation. It's now evening in ******* and I have not heard a word from back. So to ANYONE considering using A-1 Garage Door Service, do yourself a HUGE favor and look elsewhere. You can get the same job done at one-third of the cost. If there was a ZERO star option, that's exactly what I would give this company.
A1 Garage Door Service
Date: 05/22/2024
Hello ******, We sincerely apologize for the dissatisfying experience involving a service performed for your father. It's disheartening to learn about the situation you've described, and we understand the importance of transparent pricing and quality service, especially for our valued customers. We take these matters seriously and understand the gravity of the situation; as a result, we have taken immediate steps to rectify it. As per your conversation with ******, our Customer Experience Manager, a refund check will be processed and mailed out to your father as soon as possible.Regarding the pricing discrepancy, We are investigating the matter further. We strive to provide transparent pricing and ensure our customers are fully informed before any work begins. We acknowledge the discrepancy in pricing compared to other local providers and recognize the importance of fair and transparent pricing practices.Concerning the communication issues you encountered when reaching out to us, we deeply regret any inconvenience caused. Rest assured, we're reviewing our internal processes to enhance our responsiveness and customer support.Your feedback is invaluable to us, and we are committed promptly to addressing any issues promptly to ensure customer satisfaction. We regret that we did not meet your expectations on this occasion.Once again, we apologize for any inconvenience caused and appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please do not hesitate to reach out to us directly.Regards,Review fromVinay K
Date: 05/13/2024
1 starVinay K
Date: 05/13/2024
If I could give negative rating, I would give that.One of the worst company to work with. I had to get two garage door installed. I knew that those garage doors were heavy and hence I sent the pictures of those doors to sales person. After looking at the pictures and door openers, I got a quote which was higher than other company I was talking to. Other company for by reference but they could not install door for a month. When I talked to sales person, I clearly asked whether they can install earlier than a month and I was told that yes, I will have appointment in two weeks but I have to deposit 50% of the cost.. That was back in Early November. One day before the appointment I get a call that my appointment have to be rescheduled because they did not book two tech to install both doors. I waited for an hour but finally they figured out to help me.Two tech came over and looked at both doors and garage door openers. They installed one door but not the opener. They did not install second door. Two new tech came back two weeks later to install the second door and opener. This time also they did not install the opener either and said first two tech will come back to install the opener. There was almost no communication by the company on getting those openers installed even after following up many times. Only once I managed to get it escalated and I was told that for all the inconvenience I was be credited $600 from my invoice.After this only time they contacted me is to collect remaining balance but not to complete the work. I had hired another company after getting frustrated but they contacted me right after that to collect money and I was told that they will try to make this right but then again there was no follow up. If anyone is trying to get garage door installation, you are better off not having garage door then having garage door installed by A1 garage company.A1 Garage Door Service
Date: 05/16/2024
Dear *****,We sincerely apologize for any inconvenience you may have encountered. Your feedback holds immense value to us, and we regret not meeting your expectations. Your review will serve as a guide for enhancing our services and avoiding similar issues moving forward.Best regards,Review fromNolan W
Date: 04/30/2024
5 stars**** was professional, thoughtful in his approach and provided guidance to address a potential future issue. Im very pleased.Review fromClaudine R
Date: 04/27/2024
1 starClaudine R
Date: 04/27/2024
When I didn't qualify for the same as cash, ******************************* tech out of Tuscon working in *********** NM, said I could write a post dated check for services. I agreed because my online bank takes 3 days to transfer money over $1000. Needless to say, the check was deposited hours later and caused me all sorts of problems and fees with ***** Fargo. I also felt that ***** was trying to sell me everything but the kitchen sink. ******************************* is not a man of his word. Very disappointed!A1 Garage Door Service
Date: 05/16/2024
Dear ********, We're truly sorry to hear about the inconvenience and frustration you experienced with our service. Please accept my sincerest apologies for any distress caused by the miscommunication regarding the payment method.I completely understand how important it is to have clear and reliable communication, especially when it comes to financial matters. It was never our intention to cause you any inconvenience or financial hardship.Regarding your concerns about *******************************, we take feedback like this very seriously and will address it promptly with our team to ensure that our customers receive the level of ********************** and integrity they deserve.Thank you for bringing this to our attention, and again, please accept my apologies for the trouble you experienced.Sincerely,*************************** A1 Garage Door ServiceReview fromLisa S
Date: 04/23/2024
1 starLisa S
Date: 04/23/2024
Beware and not use this company. I called them out because my garage door was opening randomly. The guy sold me not only a garage door opener but everything else and a warranty and the warranty for the garage door was like $600 and I come to find out that the opener is guaranteed for one year for free. He gave me the senior rate of $157 then I noticed the $157 was built in to another cost so really I did not get the discount. My neighbor had the same problem and said to me, why did you need to buy a new garage door opener? Yours worked fine, all you needed to do was change the code on your garage and I thought about it and I thought why did he sell me a new opener my neighbor used and had the same problem as me we think that the technician was ripping us off because we were single ladies. I was charged $3,000 . I wish there was a place that I could post a copy of my invoice.I dont want this to happen to anyone else. My neighbor would be willing to write something also. I tried to include my email but it wont let meA1 Garage Door Service
Date: 04/24/2024
Dear ****, We're truly sorry to hear about your negative experience, and we appreciate you bringing your concerns to our attention. It's important for us to address them and provide clarity regarding the service provided.After reviewing your case, it seems there might have been a misunderstanding about the necessary repairs to your garage door system. ************** diagnosed the issue as a faulty logic board on your opener, which required replacement, as well installing a new torsion spring system. These components are crucial for the proper functioning and safety of your garage door.Regarding the warranty and pricing, we strive to be transparent about our rates and any discounts offered. The senior rate you received reflects our commitment to providing fair pricing to all our customers. We understand your concern about the bundled cost, and we apologize if there was any confusion in the pricing breakdown. As for your neighbor's suggestion about changing the code, while it might resolve some issues, it doesn't always address underlying mechanical faults like a faulty logic board. ************** recommended the replacement based on a thorough assessment of your garage door system's condition.Regarding your concern about being taken advantage of as single ladies, please be assured that we do not discriminate based on gender or any other factor. Our goal is to provide honest and reliable service to all our customers, regardless of their personal circumstances.We take your feedback seriously and are committed to improving our service based on it. If you'd like to discuss your concerns further or if there's anything else we can do to address the situation, please don't hesitate to reach out to us directly. We value your satisfaction and hope to regain your trust in our company.Sincerely,*************************** Client Experience ManagerReview fromErik L
Date: 04/18/2024
1 starErik L
Date: 04/18/2024
This company pushes it employees to sell unnecessary parts that *** not be needed, to win paid time off and commission! I needed a spring replaced, knowing that I should have the other replaced, at the same time, at an additional cost. The employee took apart the whole lifting system, which I did Not witness. He could have swapped out Bad Parts, bearings and cables from his truck for all I knew! A repair of $853 quickly went to $1425 with a$75 off coupon. ALL OF THE ADDITIONAL PARTS HAD THE SAME EXACT PRICE!7ft cables (pair) $153.34 Bearing end plates $153.34 Safety drum pair for doors up to 12 high. My door is standard size. $153.34 Double spring replacement $627.36 Standard labor charge $165.00 Mandatory trip charge $39.00 Shop supplies fee: $68.44 Minus $75.00 off coupon. Grand total was $1428.34 in order to even get my car out of the garage that day. I felt pressured and helpless. I felt obligated to pay after he took everything apart! Never again.A1 Garage Door Service
Date: 04/24/2024
Hello ****, We're truly sorry to hear about your experience. We apologize if you felt pressured or if you believe unnecessary parts were suggested. Our technicians are trained to prioritize safety and efficiency in their repairs. We only recommend replacing parts that are worn out or unsafe to ensure the longevity and functionality of your garage door system. We never push unnecessary repairs or parts replacements for the sake of commission or incentives. We'll review your concerns internally to improve our service quality and ensure our standards are upheld. Regards,*************************** Client Experience ManagerReview fromVlad K
Date: 04/13/2024
1 starVlad K
Date: 04/13/2024
They upsold me on a garage door spring once. Called them again to install a garage door opener and they tried to sell me brand new garage doors. Called another company and they did just what I needed at a fraction of A1's price. They also ripped off my neighbor. I would not recommend them.A1 Garage Door Service
Date: 04/24/2024
Dear *********, Thank you for taking the time to share your feedback. We genuinely appreciate your input, and we're glad to hear that you were able to find an alternative solution to address your door concern.Your satisfaction is important to us, and we always strive to provide the best service possible. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out to us directly. We're here to help.Thank you again for your feedback, and we wish you all the best.Warm regards,*************************** Client Experience ManagerReview fromAmy H
Date: 03/29/2024
1 starAmy H
Date: 03/29/2024
A1 is a fraud and has the worst customer **********************. They came to give me a quote for 8x7 garage door, no opener, $4200.00, and were pushing to apply for a loan to cover it!!! I went to ********** and had the e EXACT same door installed for $1500.00. I do believe a lot had to do with being a woman, but wow, watch out for them!!A1 Garage Door Service
Date: 04/03/2024
Hi ***, We're sorry to hear about your experience. We value transparency and strive to provide fair pricing to all our customers. We apologize for any miscommunication regarding the quote. We'll investigate this matter further and take appropriate actions to ensure better customer ********************** in the future.Regards,***************************Review fromRenee S
Date: 03/26/2024
5 stars***** from Ideal Garage serviced our garage door. He was prompt, friendly, and honest. He explained all of his findings thoroughly and spent a great deal of time reviewing all of the systems. We felt he did a great job, and our unit operates much more smoothly and quietly after the service. Even though my husband left our discount coupon at his office, ***** still honored the coupon price. We would highly recommend this company.
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