We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Warranty Plans

Home Warranty Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received scary letters in the mail indicating "Final Notice" from Home Warranty Direct. See attached just one of the flyers. These letters intentionally miss represent to consumers a false urgency, they are a local government ******************** miss representing themselves as a financial institution sending a bogus check, and are a current customer when they are not. I called on Sept 9 and figured out they are just a private company. I was told they own both the phone numbers ************ and ************. Agent miss informed me that I have a warranty with them and I do not. The agent refused to provide an address, e-mail, or website so I could send a written complaint. Agent refused to transfer my call to a supervisor and agent hung up. I sent a message through the BBB portal to the business asking for their e-mail and mailing address to send a written complaint. I received no response.On September 12 I called and spoke with an agent named ***** asking for their webiste, e-mail, or mailing address to send a complaint. She put me on hold and then hung up. I believe this company has also spam called me and ignores the BBB warnings. I uploaded a picture of both sides of the flyer. The side with the County Deeds is what consumer first see in the mail and then the open it up to a scary Final Notice letter.

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 9,2021 I ************************* canceled my home warranty insurance wrote a letter of cancellation. They received my letter and approve the refund in January of 2022 . Every week I call and they tell me that I'm on the priority list and I should be getting my check soon. And every week that I call they give me a different story I think I've already talked to everybody in customer service I tell him I want to speak with the manager and I never get a call back they tell me that they're going to send another email to the refund department and I never get an answer from them either we're in September now November 9th will be a year still waiting for that refund. Bliss home warranty insurance is located at ***************************************************************************** phone number is ************ contract number is ****.

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 31, 2022 I got a piece of mail allegedy from my mortgage carrier, Loan Depot. It said that my home warranty was expiring soon I contacted this company and signed on. I spoke with *********************** and he over charged me by $55.00, which he said he refunded me but I can find no refund in my checking account. He also took an additional $155.00. I called this number (***********************)and assured me that he would refund the additional $155.00. I contacted ******************** several times and he finally stopped answering my calls.The receptionist said that I only had 30 days to examine the policy and make the final decision. To summarize, I got in touch with the warranty on May 31, 2022, I called on June 6, 2022 . I called that number several times and they kept stalling and would not *************. The last time I got in touch with the receptionist she claimed that I couldn't cancel because I was beyond the 30-day period to cancel. They deliberately stalled so they could make me beyond the 30-days.

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive notices from this company in deceptive and "time sensitive" notices. I did not move to be harassed. I contact company via phone directly and ask to be put on the do not contact list. They say they do not have such list.

  • Initial Complaint

    Date:07/29/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    continuous harrasment letters continue after talking with them and indication I am not interested. how do I get them to stop ?

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to have a policy canceled because I discovered that I have a policy already with another company. The lady I spoke to over the phone wanted to keep arguing with me about why I should not cancel my policy even asking for me to go and get the policy I hold with the other company. I continued to ask for the policy to be cancelled and my request was ignored. After being completely frustrated I asked to speak to a manager and it only got worse. He was worst than the lady and I am not sure this policy has been cancelled or if they will try and charge me next month. I just want the policy cancelled and I do not want my account charged. I have already made a hundred dollar payment when I contacted them.

Home Warranty Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.