We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lingerie

Mool Underwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lingerie.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered what they said was free ******* in July never received item and no response by email.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #***** Date of transaction: 8/20/2023 Amount Paid: $38.25 Items Purchased: 4 pairs of period underwear (pre-order)Shipment email send on 11/3/2023 with "View my order" and ***** tracking number" links that were broker with the message "The link you followed is no longer available." on the same day the email was sent.It seems like Mool has now gone out of business/does not have an online presence anymore.

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a single "test" item from Noom with a stated cost of $8.99 for shipping on September 8. When the item still had not arrived I sent the following email but did not receive a response: Ordered over a month ago - please respond TO ****************************** Sat, Oct 14 at 2:49 PM Hello,I paid for shipping on a pair of test ******* for my daughter over a month ago. I was hoping to surprise her for her birthday and buy more if she likes them, but that has since passed and I see that the order - a SINGLE pair of ******* - is NOT even ready to ship. Your order is confirmed Youll receive an email when your order is ready.Please let me know a real date that this is expected to go out. If it is not within 10 days please cancel the charge on my credit card and I will order something for her from another company.I am not happy that you charged me $8.99 for shipping on September 9, and it is now October 14, 2023. It seems that this is a scam. Please respond. If I don't hear back I am going to dispute the charge to my credit card company.Thank you.The order number is: Order #*****

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mool Underwear company sold products and collected money up front, and items were never received. Order was placed in September 2023, and it was supposed to be shipped within a few weeks. I have little correspondence with the company and now they won't return any emails or phone calls.

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from this company on august 15th never received my product when it said I would receive it, emailed them multiple times they responded to my emails twice out of the 10+ emails Ive sent. Was told 4 different ship dates, checked for updates then when the last known ship date rolled around I emailed again no response then the website disappeared Instagram was still up so I messaged them 5 times on Instagram constantly commented on there post comments were removed. Kept commenting all comments were removed, so far I have still not received another email have no idea how to get my money back that I desperately need since I never received the products

  • Initial Complaint

    Date:11/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a $30 purchase on 9/10/23, the items were never sent. An email with confirmation of my purchase was sent that day, and my card was charged. The order number has now expired. I emailed the company twice and reached out via social media DMs - no reply at all. I have since noticed many people talking about the exact same issue within the same time frame online. The company appears to be deleting comments of anyone speaking of these issues on their brand's account. They are continuing to send out promo emails for sales, even though they will not respond to any inquiries as to where my items are, how to get a refund - or offer any help or response at all.

  • Initial Complaint

    Date:11/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of underwear from mool underwear online on 8/23/33 ORDER #*****. I was aware that the item I ordered was on pre order. The company debited the amount on 8/24/23. I reach out to the company via email on 9/19/23 for an update. I was advised To provide you with an update on your order, we anticipate being restocked by the end of September. We want to assure you that we are doing everything in our power to expedite the restocking process and facilitate the shipment of your order before October 30th. It is currently 11/19/23 and I have not received my item or an update. Now the website is gone.

  • Initial Complaint

    Date:11/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is the email copied and paste and this order was was on August 13,2023. It is now November 19, 2023 and I have not received the products ordered. I also emailed their customer service two times last week and I have not been contacted or replied to for this issue. I was requesting my money back since I never received the products ordered. ORDER #***** Thank you for your purchase!Hi *****, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Laundry Bag - Mesh Laundry Bag to ********* of your Period Underwear 1 $4.99 Period Underwear for Heavy Flow + - *********** 1 XL / 3 pairs $35.70 Period Underwear for Heavy Flow - ******* 1 XL / One pair $14.95 Subtotal $55.64 Shipping $0.00 Taxes $4.77 Total $60.41 USD

  • Initial Complaint

    Date:11/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have previously ordered and received product, however, I placed another order (ORDER #*****) on 9/2/23 in the amount of $46.89 for 4 items. As of today 11/17/23 have still not received items. Emailed company twice at contact email provided in order confirmation email w/ no response. Website no longer exists.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of underwear on September 14th in response to their "free panty" promotion. I paid $8.99 for shipping (supposedly saving $34.95, the underwear price). My card was charged $8.99 immediately. I saw in my Shop app that it would be shipped on or around October 15. It is now November 17, and I have followed up multiple times in October and have received no response. I also filed a trust pilot complaint to advise others not to purchase from them, hopefully. This feels very scammy between the lack of response and the plentiful similar complaints from other customers. I would like a refund of the $8.99 charge because it seems apparent they will not be sending me my item.

Mool Underwear is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.