Reviews
This profile includes reviews for Valon Mortgage Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 177 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPaul B
Date: 06/23/2023
1 starPaul B
Date: 06/23/2023
***** loan was transferred to them after 2 years of no problems with my previous lender. Was promised in the first email they sent that my automatic payments and escrow would be transferred as well and I needed to do nothing. They then sent me numerous letters saying I havent paid my mortgage. I then receive a letter saying my insurance policy had been cancelled and they were going to buy insurance for me (for a nice high price). I called my insurance company who said this was outrageous. Not even two months in and I can tell these guys are scam artists!! And I hate to say that about a company from where I grew up, sad. Do not use them for anything if you have the option!!!!
Valon Mortgage Inc
Date: 06/26/2023
Hello *********************,Thank you for taking the time to bring your concerns to our attention. Valon takes these matters very seriously and we will be reaching out to you to ensure that all matters are addressed in providing you a better customer experience. We appreciate your feedback and want to help turn this experience around for you. If you have any additional questions or concerns please do not hesitate to reach out to us by phone at ************ or by email at ***********************************Review fromBret D
Date: 06/19/2023
1 starBret D
Date: 06/19/2023
This company acquired my mortgage earlier this year. They began sending notices that I needed to provide evidence of property hazard insurance on my condominium, or they would purchase such insurance and charge me for it. I've had the loan almost 20 years, and both my belongings and the structures have always been insured. There was never an issue before Valon took over the mortgage. Strangely, the type of insurance they wanted proof of wasn't my own insurance, but my HOA's insurance on the structures. I contacted the **** they confirmed the insurance and I thought the matter was resolved. Then, Valon started sending the demand letters all over again, stating they needed proof of this insurance. I'm convinced this is a scam so they can charge borrowers for insurance that has already been purchased by their HOA. I tried to contact Valon, but when you call the phone number in their letter, you get no option to speak with a live representative. My attorney is sending a letter to them today, asking them to cease and desist these misleading practices. If they do not, we will pursue further action.Valon Mortgage Inc
Date: 06/20/2023
Hi ****,Thank you very much for bringing your concerns to our attention. We at Valon take matters such as these seriously, and a member of our team will be reaching out to you regarding your experience. If you have any additional questions or concerns, please do not hesitate to reach out to us.Review fromBrian S
Date: 06/07/2023
1 starBrian S
Date: 06/07/2023
I was notified my escrow would be short around $200.00 for the year so they want to increase my escrow by over $900.00 a year. That makes sense right? I have had several Mortgage companies since we bought this house but they are the worse. And we don't get to choose we are stuck with them.Valon Mortgage Inc
Date: 06/08/2023
Hello *****************************,Thank you so much for sharing your experience we appreciate your feedback. We sincerely apologize that your experience with us has been less than satisfactory. Valon takes pride in ensuring our homeowners are receiving outstanding service. Thank you for allowing ** the opportunity to investigate your concern so that we may help create a better experience. We appreciate your transparency and will be reaching out to you soon regarding your feedback. In the meantime, if you have any additional questions or concerns please do not hesitate to reach out and we will be more than happy to assist.Review fromQuinn L
Date: 06/05/2023
1 starQuinn L
Date: 06/05/2023
Do anything you can to not work with this company. You cannot get ahold of anyone, they make it impossible to pay an escrow shortage (theyre required by law to make this an option btw), the system doesnt log payments or send email confirmations. Its insane. I do not understand how theyre allowed to keep servicing loans. Mine was a buy out and I had no choice but I can promise you Im currently working to get my mortgage in the hands of a different servicer and my lawyer is contacting them as I type this review. And Valon dont waste the keystrokes on the generic reply you leave on EVERY 1 star review here as youre not improving and you genuinely do not care that your company is so poorly run. 29 year olds should not be allowed to start and run mortgage companies. Period.Valon Mortgage Inc
Date: 06/06/2023
Hi ********,Thank you for reaching out to us at Valon Mortgage, and for the concerns you have brought to our attention. Our goal is to provide you with the highest level of service, and we are working diligently to review the feedback you have provided in order to address this for you in more detail. If you have further concerns, please do not hesitate to reach out to us at **************** or ********************************** and we will be more than happy to assist.Review fromJason B
Date: 05/27/2023
1 starJason B
Date: 05/27/2023
They mail Statments too close to due date. I received a statement in the mail 5/25 with a due date 6/1. One time it took three wks to process payment. I wrote down date I put in mail. Upon receiving a late fee, I was told it was probably the postal service being slow on the mail. This company is very predatory at processing payments to ****** late fee income. Good luck with the dumb A$$ reps.Valon Mortgage Inc
Date: 05/30/2023
Hello Jason,
We appreciate your transparency in bringing your concerns to our attention. Valon takes pride in ensuring our homeowners are receiving the best service possible. Currently, we are reviewing your concerns and will contact you soon regarding your feedback. In the meantime, if you have additional questions or concerns please do not hesitate to reach out to us at 1 (855) 218-3690 or [email protected] and we will be more than happy to assist.Review fromJacqueline H
Date: 05/01/2023
1 starJacqueline H
Date: 05/01/2023
After contacting Valon Mortgage for a refinance quote, I feel like I was given the runaround. After completing the application, it took two weeks to even get a response from this company. Although *** called emailed and text the customer service rep that was given to me. He refused to return my calls text or emails after getting someone finally I was told twice. Oh, didnt you get the email? Why does this company act so unprofessional ? I am looking for another company to provide mortgage services. Please beware of their practices. **************** deserves an F rating!Valon Mortgage Inc
Date: 05/02/2023
Hi **********,We sincerely appreciate you bringing our attention to the concerns you've experienced in attempting to refinance. At this time, our team has begun reviewing these concerns, and we will reach out to you soon.If you should have any additional questions, please do not hesitate to reach out to us by phone at ************ or by email at ***********************************Review fromMichelle S
Date: 04/15/2023
1 starMichelle S
Date: 04/15/2023
My mortgage transferred to Valon 2 months ago. I use bill pay thru PNC to pay it. It leaves my bank account but Valon doesnt credit account for days later. Ive called multiple times with no real answer why. They take my money but take days to credit account. Every other mortgage company and credit card company credits you the day its received. This company is bs.Valon Mortgage Inc
Date: 04/17/2023
Hi ********, We are sorry to hear about your concerns regarding electronic bill pay. We take these matters seriously and a member of our team is reviewing your concern and will follow up soon. In the meantime, please contact us with any questions at ********************************** or by phone at ************. We are here to help.Review fromDon B
Date: 04/04/2023
1 starDon B
Date: 04/04/2023
I have not seen a single positive review here and with good reason.They used ******************* and they have cost me three checks two stop payments and many WASTED hours talking to their poor reps. *** once did they apologize for the inconvenience. The last guy told me I could refinance with another company if I did not care for their service.Valon Mortgage Inc
Date: 04/07/2023
Hello ***,We want to thank you for your feedback and apologize for any frustrations you are experiencing. We have escalated your concerns to our **************** and our goal is to provide you with a better experience moving forward. Our goal is to always provide our homeowners with the best experience along with maintaining their trust. We are investigating your concerns and a member of our team will contact you soon to provide you with further information.Review fromRobert M
Date: 03/24/2023
1 starRobert M
Date: 03/24/2023
******* My loan originated prior to 2016 and now since Valon has taken over my loan they say the are required to escrow my FEMA Flood ins. That is only applicable to loans after 01/01/2016. I pay all my own taxes and ins.My FEMA policy cost was $761 which I have already paid and they have the copy but yet they are creating an escrow of over $4,000 @$340.56...just for a FEMA policy. They keep kicking me back and forth to their OSCIS ins department that today when they transfered me, that office had a voice response @ 12:55pm Central time, they were temp closed for an emergency staff meeting. I will be prusuing legal action on them. They are not even a 1 star.Valon Mortgage Inc
Date: 03/27/2023
Hi ******, Thank you very much for providing us with feedback regarding you experience. We take matters like these seriously, and we will be investigating these concerns. Our goal is to ensure our homeowners the best possible servicing experience. A member of our team will contact you soon and provide additional information.Review fromLorita B
Date: 03/09/2023
1 starLorita B
Date: 03/09/2023
BEWARE! My loan was was bought by Valon two months ago. I was told my escrow account had a shortage. I paid the shortage, they took my money and still raised my fixed monthly payment. All they do is say how sorry they are that you don't appreciate their crooked dishonest practices. This is the worst mortgage company. I will not stop reporting this company. They are stealing consumers funds in a time when inflation and daily living is tight. I hate liars and thieves. Valon Mortgage is Garbage!!Valon Mortgage Inc
Date: 03/09/2023
Hi ******************, We are sorry to hear about your concern regarding your escrow and monthly payment. Our intention is not to cause any additional hardship. We take these matters seriously. Our team is looking into your concern and will continue to communicate with you regarding this matter. We take pride in providing exceptional service to our homeowners. Please allow us the opportunity to provide a better experience moving forward.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.