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Customer Review Ratings
Average of 259 Customer Reviews
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Review fromMike J
Date: 04/21/2023
5 starsGreat job locating my order and expediting to me in a timely manner.Review fromJeff K
Date: 04/21/2023
5 starsThese days it's refreshing to work with people like Sela who actually take pride and enjoy serving their customers! She was genuinely interested in helping solve my issue and followed up as promised!Review fromRobert S
Date: 04/21/2023
1 starThey spam this site. I've been asked to review them here 8 times, trying to inflate their review level. I regret having placed an order. Order was claimed that it would be shipped 16 days ago, it still hasn't shipped. Don't buy here.Review fromTom E
Date: 04/20/2023
5 starsSo ******* was awesome. I had called in once that day around 9 or 10 am and was supposed to get a callback. I had to call back at almost 3pm so I was a bit agitated. Anyway, I was going to hang up just call back or deal with it later but ******* had a great sense of humor and we concluded business together. I was not rude but she was understanding and didn't just try to get off the phone and it was a really great experience, so much so that I'm taking to time to write this review because she had the time, professionalism and patience to give to me. Thank you *******!Review fromTim H
Date: 04/20/2023
5 starsTim H
Date: 04/20/2023
The representative was very helpful, efficient, and courteous. I wish I had called right away instead of using the chat feature.
FlooringInc.com
Date: 05/02/2023
Thank you for taking the time to write this Awesome Review!FlooringInc.com
Date: 05/02/2023
Thank you for taking the time to write this Awesome Review!Review fromKelly H
Date: 04/20/2023
3 starsPrepare for a month + to get items I placed my order and was charged on 3/23. After several days, the estimated ship date was 4/13. Continued to check website for shipping information. Its now 4/20, Still no updates. Items havent shipped. Called customer service (4/20) and the woman I spoke to was able to retrieve updated shipping info. Items are scheduled to ship 4/21. She was very helpful. We shall see if items ship on 4/21 and how long it takes for items in transit to arrive I will update review once my items arrive and are installed.Review fromKristine B
Date: 04/20/2023
5 starsKristine B
Date: 04/20/2023
**** helped me cancel and redo an order because I made a mistake with the shipping address. It was a very stressful moment for me and she took great care of it. Order # *******FlooringInc.com
Date: 05/02/2023
Thank you for taking the time to write this awesome review of Sela!Review fromKaty K
Date: 04/20/2023
5 starsKaty K
Date: 04/20/2023
****************** provided excellent customer service. She responded quickly to my request and sent an updated invoice in a timely manner. Very professional.FlooringInc.com
Date: 05/02/2023
Thank you for taking the time to write this 5 Star Review!Review fromJonathan S
Date: 04/19/2023
5 starsJonathan S
Date: 04/19/2023
Super friendly! Very professional on the phone and resolved my issue promptly.FlooringInc.com
Date: 04/21/2023
Thank you for taking the time to write this 5 Star Review!Review fromBrent B
Date: 04/19/2023
1 starBrent B
Date: 04/19/2023
The absolute WORST customer service ever!!! I will never do business with Flooring **** again and plan to post on all my social media. I had problems with my order, tried calling TEN (10) times and could never get my call answered. I was missing items and received my tiles with broken items. Then, after sending an email it took 6 days to get a response. COMPLETELY UNACCEPTABLE!FlooringInc.com
Date: 04/21/2023
Thank you for taking the time to write this Awesome Review. We are sorry for the lack of communication regarding your order. Please let us know if your issues have not been resolved.
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