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Average of 259 Customer Reviews
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Review fromKrista D
Date: 04/18/2023
2 starsKrista D
Date: 04/18/2023
I appreciate the fast response but I asked 3 times about the delivery window and all 3 times was told that theyd contact me to schedule delivery. The delivery company called me today to deliver it. I am not at the studio other than in the evenings. The delivery company said it was marked deliver curbside and nothing more. When I reached out, I got a new explanation of delivery. Saying if its a commercial address, they ***************. Residential they call and schedule. First time hearing this. I am very disappointed with the communication and delivery. Also, the reps who ***** investigate further to give me good info. Instead you have an unhappy customer because your reps ***** ask if it was a business or residential. Very disappointed.
FlooringInc.com
Date: 04/19/2023
We are sorry to hear about the lack of communication regarding your delivery. All deliveries are curbside. They will not take your order into a business or residence. This carrier does not schedule an appointment for delivery. I apologize if this was not explained to you or if you were not able to view the delivery expectations.Review fromNick K
Date: 04/17/2023
5 starsNick K
Date: 04/17/2023
Initially I was very concerned due to the inability to speak with an associate. But once ****** got involved all concerns and issues were immediately and completely resolved. Its nice knowing there are people who takes pride in the work they do and actually care about the customers they serve. Above and beyond.FlooringInc.com
Date: 04/18/2023
Thank you for taking the time to write this 5 Star Review!Review fromCarla A
Date: 04/17/2023
4 starsCarla A
Date: 04/17/2023
******* was very professional and helped me locate my order as well as provide a delivery date. She should be considered a valuable employee!FlooringInc.com
Date: 04/18/2023
Thank you for taking the time to write this 5 Star Review!Review fromRobert C
Date: 04/15/2023
1 starRobert C
Date: 04/15/2023
I can't believe how bad the customer service is, when there is any kind of problem they don't respond.I've tried to get consistent tracking, return information and they don't call back. I have made multiple. Calls and emails and get little or no information, very disappointingFlooringInc.com
Date: 04/18/2023
We are so sorry for the lack of communication regarding the return of your order. We see you were able to get ahold of an agent and get the Standard Return information. Please Email the agent your return tracking to ensure that you receive a refund.Review fromMike H
Date: 04/15/2023
5 starsMike H
Date: 04/15/2023
I just bought what I wanted online without any customer support. I am happy with the purchase, already installed it and its just what I was looking for. Cant speak on the employees, but the product is 5/5!FlooringInc.com
Date: 04/18/2023
Thank you for taking the time to write this Awesome Review!Review fromChristopher T
Date: 04/15/2023
5 starsChristopher T
Date: 04/15/2023
Did awesome work! Looking forward to receiving the carpet for my home theater. I appreciated the time and for the quick response.FlooringInc.com
Date: 04/18/2023
Thank you for taking the time to write this 5 Star Review!Review fromSamantha R
Date: 04/15/2023
5 starsSamantha R
Date: 04/15/2023
Dory was wonderful! Gave us all the info we needed for our order! Thank you so much!FlooringInc.com
Date: 04/18/2023
Thank you for taking the time to write this 5 Star Review!Review fromNatalie F
Date: 04/14/2023
5 starsNatalie F
Date: 04/14/2023
My order arrived with some defected tiles. I was pretty disappointed as this was a splurge of a purchase for me. I was pleasantly surprised that I was met with such a friendly and helpful customer service rep. ****** was helpful and kind throughout my conversation with him and although we didnt complete the process I am confident he will see the issue through. He really made me not regret doing business with this company. #*******FlooringInc.com
Date: 04/18/2023
Thank you for taking the time to write this awesome review of ******.Review fromKatie F
Date: 04/14/2023
1 starKatie F
Date: 04/14/2023
Ordered samples from them. About a week or two later, I tried to place a large order. The coupon code of 28% that was on the screen when I paid for the samples, also emailed to me AND it was included in the paperwork with the samples, well that code didnt work. Chatted with customer service and she sent me a 3% discount code. She said the prices online have dropped 25%, so if you add the extra 3% code then its equal to 28% off. I didnt see it that way. Plus Im pretty sure the prices hadnt changed from the time I ordered the samples until the time I tried to place an order. Definitely not a 25% decrease. This seemed shady. ************ rep said she was having to say this over and over to other customers, her hands were tied and shes unable to honor the coupon.FlooringInc.com
Date: 04/18/2023
We are so sorry for any confusion. As the agent stated the prices on the website dropped by 25 percent. Making all the old coupon codes invalid. We are wanting to offer a great price with no coupon needed. Apologies again for any confusion.Review fromHolly W
Date: 04/14/2023
5 starsHolly W
Date: 04/14/2023
She was amazing ,kind, and very helpful. I wish all customer service representatives would be like the wonderful lady I hadFlooringInc.com
Date: 04/17/2023
Thank you for taking the time to write this 5 Star Review!
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