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Business Profile

Video Game Supplies

Playstation Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

Complaints

This profile includes complaints for Playstation Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

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Playstation Pros has 3 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased numerous loot boxes for $50 for 5 thousand credits on warface that included roughly 3 dollars tax and got weapons I couldnt keep cause their time limited, each box cost around 20 credits and to get a permanent item is such a low chance.

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      someone falsely reported me

    • Initial Complaint

      Date:07/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't been on my Playstation for a few hours and I get on it to see I'm banned and I'm not paying all this money to get banned from nothing and not having a way to appeal

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son purchased a game from playstation over a year ago. He has been playing it without problems. A week ago it stopped letting him play the game. Playstation does not know why and will not make this right. We bought the game. They show and know we bought the game, but don't know why it won't work. When I contact playstation, I get the run around. When you call the 800 number, "They are experiencing a number of high call volumes" and hang up on you. We purchased this game. They need to reactivate the game.

    • Initial Complaint

      Date:07/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PlayStation account was banned for something I didnt do

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get access to my account 2 step Verification is on when I have turned it off The phone number is no longer in use when I contact the customer service customer service is asking me for the serial number of the 1st concert when I created the account the 1st concert when I created the account was back in 2007 that council is no longer supportive I wouldn't have that serial number from that 1st original ps3 Then they asked me for my debit card information I give them my debit card information and it turns out it's not the same debit card because the debit card that I used was over a year and a 1/2 ago and that debit card has been replaced since Then they want a receipt from a year and a 1/2 ago I don't have a receipt from a year and a 1/2 ago They refuse to give me entrance and access to my accountBut all the information that I gave them including my address matches the account I use PayPal when they don't want the PayPal informationI informed them that when I paid a pay through PayPalAnd so they want to transaction ID but they won't accept the PayPal transaction ID All of this is happening because 2 step verification was put back on when I deleted the old phone number and deleted 2 step verification I also was denied to speak to a supervisor either I know where this email is gonna go to so if ******* if you see this complaint from please give me a call I'm not sure if he still works there but he was a manager or a supervisor from my last interaction several years ago when we went into operation

    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got suspended from PlayStation for no reason on June 3

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My playstation account was hacked on May 6th 2023 while me and my wife where at a restaurant. I received an notification from my bank saying that they stopped a transactiontion due to possible fraud. I then saw that someone logged into my account and bought about $200 worth of games without my authorization. I called my bank and they stopped the charges cancelled my debit and credit card that was used and unlinked my card from Playstation. Playstation has since suspended my account and won't allow me to use my account until I pay them back for the money that was stolen out of my account. I tried to contact Playstation numerous times and they keep saying that they won't reopen my account until I pay them for games I didn't purchase and that I don't even have on my playstation.

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      so playstation permanently banned ** account for no reason and they denied my appeal and i didnt do nothing im telling then the truth but i wasnt on my account for it to get banned and i spent so much money on it just not to play on it the account psn is broSiiding and the email is ******************* could u please help me recover my account contact me *****************

    • Initial Complaint

      Date:04/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Playstation continues to take $25 a month erroneously from my bank account and I am not able to contact them. They will not answer e mails written letters and the customer phone number does not work. I need to speak to someone at playstation as I no longer have an account with them and can't sign in on their support site.

    Playstation Pros is NOT a BBB Accredited Business.

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