Complaints
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is sending letters to people that includes false information, trying to use scare tactics to sell their extended warranty services.Recently, I purchased a new 2024 ************* from a local business. Today, I received a letter which states that I received this letter because my factory warranty has expired, or will expire soon. This makes absolutely no sense to me and is a bold lie because my brand new vehicle comes with a 5-10 year factory warranty. After calling the phone number provided, for ******************* / Program Coordinator; **************, I spoke to a man who started asking me questions about VIN and mileage. I told him that as he knows the vehicle is brand new, and called him out on the fact that his letter states a lie about my vehicles factory warranty, and he is using scare tactics to basically steal peoples hard earned money.. He quickly hung up on me as I tried to gather more information about him and his business, and stopped answering my phone calls. This business should be banned! They are lying to people in order to gain business. That is unethical! Hopefully, this will help to put an end to this business, or at least help someone who may otherwise fall for this scam artist.
Business Response
Date: 08/13/2024
To Whom It May Concern:
3rd party agencies that sell our policies obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. I have confirmed that you have been removed from our list per your request. Thank you and have a great day.
Initial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THEY ARE TELLING ME MY 2023 ******'S FACTORY WARRANTY IS UP FOR NOT REACHING THEM AND I ENCOURED A $300 PENALTY FOR PRIVATE USE. I SEE THIS AS A SCAM ATTEMPTING TO MAKE $$ OFF OF SOMEONE THAT DOESN'T UNDERSTAND WHAT THEY ARE DOING AND WOULD LIKE THEM TO STOP SENDING MAIL TO MY HOME AND BUSINESS ADDRESS ACTING LIKE THEY ARE COLLECTING A DEBT.Business Response
Date: 05/14/2024
To Whom This May Concern:
Evercare Protection is the administrator of vehicle service contracts. We DO NOT obtain consumer information. However, 3rd party agencies that sell our policies do and obtain information through a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. Please contact whatever company sent you the letter in the mail so that they may remove you from their mailing list.
Thank you and have a great day.
Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My twenty year old daughter was yelled out, told shed be sorry if she didnt purchase this car warranty and said NO to her talking to her father about it first saying hed close her case and shed be sorry!!!Business Response
Date: 05/10/2024
To Whom This May ***************** take customer satisfaction seriously and are glad to hear from you. All our calls are recorded for quality assurance. Our QA department could not find this call under your name.
If you would supply us with a customer code your daughter received on the card she called in about we can get this matter straightened out and take the necessary corrective action. We do not tolerate bullying or pushy behavior from our agents.
I appreciate you making us aware of this us aware of this negative experience.
We strive to provide excellent service, and I apologize for the inconvenience this has caused.
Our customer service department # ************, we are available M-F 8AM- 5PM, CST.
Thank you.
Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested a cancellation and refund of my policy that I had with this company. I canceled this back in July and have been repeatedly told by Evercare that I will be receiving my refund. To this date I have yet to receive any funds from them. My policy number is EVRVSCA10131831 and they have refused to give me my money back and I am planning to file a grievance with the Attorney General of my state and their state.Business Response
Date: 01/05/2024
To Whom This May ***************** sincerely apologize for the oversight of the refund due to you.
As of todays date, 1/5/2024 your refund has been mailed to the address you provided on the original sales call.
We are sorry for any inconvenience.
Thank you.
Initial Complaint
Date:11/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Evercare (****** ***************** keeps sending me postcards. I've asked them to take me off their list but just got another phony postcard yesterday (they don't reveal their name on the card) I've called them and they don't reveal their company name unless you are persistent. Under ****** they are a D+ BBB rated business with tons of complaints.Business Response
Date: 11/28/2023
To Whom This May Concern:
Evercare Protection is the administrator of vehicle service contracts. WE DO NOT obtain consumer information. However, 3rd party agencies that sell our policies do and obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisement, and referral partners.
Please contact whatever company sent you the letter in the mail so they may remove your name form their mailing list.
Thank you and have a great day.
Initial Complaint
Date:10/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple notices at my home address about a warranty on a car that I do not even own. I demand that this company immediately remove my address from their marketing distribution list as I do not consent to receiving this material nor am I even the intended recipient. If they fail to do this in a timely manner I will be filing a complaint with my state attorney general's office and the ****Business Response
Date: 10/18/2023
To Whom This May Concern:
Evercare Protection is the administrator of vehicle service contracts. We DO NOT send offers to potential consumers. The offer you received by mail must have been sent from a Third Party Selling agent. Please contact whatever company sent you the letter in the mail so that they may remove you from their mailing list.
Thank you and have a great day.
Customer Answer
Date: 10/18/2023
I am accepting this response only because my other case with ***********************, which BBB lists as a connected business to Evercare Direct, was resolved. I assume that your two entities share the same third-party mailing list, which ****** stated had removed my information. Hopefully, I won't receive any other mail.Initial Complaint
Date:09/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You guys have been sending me letters for 2 years straight several times a month. Called today with the number on the letter they redirected me to you guys, who tried to scam me $300 over the phone which is just ridiculous considering I didn't even ask to use your services in the first place. I demand these letters cease immediately upon receiving my complaint or I will have to take action with the **** I don't care if it's a third party, tell them to stop sending me the letters or I will take further action thanks. If I ever receive another one of these after you take me off your "list" there will be serious repercussions because my mailbox is not your trash can.Business Response
Date: 09/27/2023
To Whom This May Concern:
Evercare Protection is the administrator of vehicle service contracts. We DO NOT send offers to potential consumers. The offer you received by mail must have been from a Third Party Selling agent. Please contact whatever company sent you the letter so they may remove you from their list.
Thank you and have a great day.
Customer Answer
Date: 09/27/2023
I called the people before I was told to call your customer service number by them. ************** Is the number on the letter but several of their representatives redirected me to you guys. Can you please provide me a way to contact to have my info remove?Business Response
Date: 11/08/2023
To Whom This May ***************** apologize that your wish to have your name removed from our mailing list was not completed on the call with our representative.
I want to assure you as of todays date of 11/08/2023 your name has been removed and you will no longer be receiving mail from our company.
Once again we apologize.
Thank you.
Customer Answer
Date: 11/09/2023
Better Business Bureau:
Okay thank you, I will come back here if I receive any thing further but Ill close out for now.
Regards,
***********************
Initial Complaint
Date:05/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail at my address that had zero branded information on it (see attached). This letter was set up to intentionally mislead me by not making it clear who they even were. I knew right away that this was a scam attempt, but I had some time, so I called them. I then learned that they were not affiliated in any way with ******* (shocker). The letter you see here is unbelievably predatory. Leading people to believe that you are their manufacturer or car dealership and that they need to initiate a contract of some type in order to have a warranty that naturally comes WITH their car. When I called, the gentlemen was immediately argumentative and rude. He spoke over me and would not let me speak before putting me on hold to see if my now "used" (used because I have driven it as the sole owner) car could still get the new car package deal. When I asked what he was trying to sell me, he became defensive and said, "I'm not trying to sell you anything. You called me." I then explained that his letter was predatory and the entire business was a scam that was trying to trick people into buying unnecessary "protection" for cars they already have warranties under. He eventually stopped arguing with me and said that he didn't have time for this and I told him that I did have some time today to kill after work and felt like messing with some scammers. AWFUL human beings and UNETHICAL business practices. DO NOT FALL FOR IT.Business Response
Date: 05/19/2023
To Whom This May ***************** apologize that you had rude or poor customer service. However, the customer service experience that you may have had was not with EverCare Protection.
EverCare Protection is the administrator of vehicle service contracts. We are A+ rated and accredited. We DO NOT obtain consumer information. However, 3rd party agencies that sell our policies do and obtain information through a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.
Thank you.
Customer Answer
Date: 05/19/2023
Do not contact me anymore. Your third party needs to be told to remove my info.Business Response
Date: 05/19/2023
To Whom This May ******************* name has been removed form our mailing list.
We are sorry for any inconvenience.
Thank you.
Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Car extended warranty insurance was purchased Nov. 24 2022. Tried using the insurance to fix A/C on my vehicle. First they said insurance was inactive, which was not true. When I called they stated it was active and stated to proceed for vehicle to get fixed without an adjuster having to go look at it. Then there was an adjuster sent out after they said one was not needed. The adjuster that was sent to look at car and denied claim due to car being fixed without approval. But the approval was given verbally via telephone. I am having to pay out of pocket due to the inconsistent ency. The representatives have been less than helpful and very unprofessional when trying to resolve the issues. Had to pay $2300. out of pocket, when this should of been paid through the warranty. Very disappointing, frustrating and unacceptable is an understatement of how I feel when dealing with this company.Business Response
Date: 01/05/2023
To Whom This May ****************** calls are recorded for quality assurance-
We pulled all call recordings with the customer and the claims department, and all calls with the customer and customer service. At no time did anyone advise it was okay to get the vehicle fixed without prior authorization. Per the terms and Conditions of the contract all claims need prior authorization before any work will be authorized.
We are sorry for any inconvenience.
Thank you!
Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Evercare 'Protection' is functionally a scam. They are linked to ***********************, which has been reported through BBB before. Months ago, after a trip to my local ****** dealership for an oil change and annual inspection, I got a piece of mail informing me that my car warranty had expired. Because I did indeed purchase a warranty on my car when I bought it, and had recently been to the dealership, I believed that I was receiving correct information regarding a real warranty expiration. I was wrong. I had never had any kind of warranty with ****** or Evercare -- although, again, I had previously had a real warranty contract with ******. Unfortunately, I called the number on the piece of mail, spoke to a very nice (and convincing) agent, and signed up to "extend" my warranty -- which meant being charged every month for 6 months. This amounts to completely misleading solicitation. At some point, despite having enough money in my bank account, my bank refused to process payments with ******. This caused me to look into ****** more, and I realized it was a scam. When I called ****** asking to cancel my account and receive a full refund, a hostile "agent" insisted that ****** was merely an administrative payment organization, separate from Evercare, a licensed and legitimate *************** agency. She tried to convince me to maintain my account and continue the payments. And when I calmly said no, and that I wanted a refund, she accused me of getting hostile and insisted that I could only cancel my account by sending a letter to an address in ******** that, you guessed it, is the same address on file for ******. I filed a report with my bank and will be getting new debit and credit cards in the morning. I may also pursue legal action, especially if I do not get a full and complete (not pro-rated) refund.Business Response
Date: 11/28/2022
To whom it may concern-
************ is not a scam. We are a 3rd party selling agent that sells policies for A rated administrators. We apologize that you didn't have a pleasant experience or allow the customer service representative to work for your benefit. I want to assure you this account has been cancelled and no further payments will be ran on this account.
If you have any questions or concerns please contact the customer service department @ ************
Thank you
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