We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      3231 11th St S Fargo, ND 58104

    • Vitalant

      2223 Eastman Avenue, Ste. A Ventura, CA 93003

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant has been plaguing me with unwanted calls asking for blood donations even though I donate when possible. I receive up to 5 calls at all times of the day. In the morning. Relaxing at home at 8pm. You name the time - theyre calling. Theres no easy way of getting off the no call list, so here I am.

      Business Response

      Date: 10/21/2023

      Hello *******,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by undesired calls. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. We can confirm that the number provided in the complaint has been removed from all contacts and calls will cease immediately.

      We thank you for your previous donation for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant calls my cell number several times a week even though I never consented to receive these annoying calls. This is how they get people to donate blood by harassment? There's no clear way to be added to their do not call list. I just want them to stop calling me.

      Business Response

      Date: 10/21/2023

      Hello *****,  

      Thank you for bringing this to our attention. We sincerely apologize for the disruption our calls have caused. We researched this matter thoroughly and discovered the phone number in another system. This error has been corrected and we can confirm that all calls will cease immediately. 

      We thank you for answering our past calls for help and for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions. 

      Kind Regards, 

      Vitalant 
      National Customer Care 

      Customer Answer

      Date: 10/21/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting constant robo calls from this company that I have NOTHING to do with. I feel continually harassed. I have blocked the numbers from this company that come through, but the robo voicemails are still to linger. These calls have been coming through for the past few years or more (I have lost count) THEY NEED TO STOP AND NEVER CALL ME AGAIN!!!This is frustrating and stressful. Life is stressful enough without these harrassing calls!GO AWAY!!!!

      Business Response

      Date: 10/19/2023

      Hello *****,

      Thank you for bringing this to our attention. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We can confirm the number provided in the complaint is now opted from receiving calls. Please allow 7 10 business days for the process to complete and all calls to cease.

      We thank you for answering our past calls for help and should you wish to resume donating we would greatly appreciate it. Again, we thank you for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions.

      Kind Regards,

      Vitalant
      National ************** CCC

      Customer Answer

      Date: 10/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood with this company ONCE when they came to my college. Ever since then, I receive at least one phone call from them every single week, sometimes more, for the past 5-6 YEARS. I've REPEATEDLY asked to be removed from the call list, and that because of the frequency of calls feeling like harassment, I'll never donate with them again. Regardless of my repeated requests, they still call me at least once a week. I've blocked numerous numbers because they call from different ones, and they are still able to leave me voicemails. It's not just annoying, at this point, it's harassment.

      Business Response

      Date: 10/19/2023

      Hello *****,

      We sincerely apologize that we have not kept our commitment to you in removing your number from our call lists. We have researched this matter thoroughly and found where we have erred.We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confidently confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our blood drive and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.
      Kindly,

      Vitalant
      National ************** CCC

      Customer Answer

      Date: 10/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:10/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not want to be contacted by ********. I blocked their number so many I've lost count. The year before last, at least 3-4. the following year 5-6. this year probably 7 times.Calling and texting. Every time I block the number the company Vitalent, calls me from another number. " Hi, this is *****" reaching out to let you know patients could really use another blood donation.. It's crazy. Straight harassment! I'm I do not want to hear from these fools anymore. The hounding is ridiculous! Desired result? Do not contact me anymore. Period. Ever.

      Business Response

      Date: 10/18/2023

      Hello *****,

      We sincerely apologize that you have received multiple calls from us. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day.Thank you for providing your contact information. I have verified that the number provided in the complaint has been opted from calls. Please allow 7 10 days for the process to complete and all calls cease.

      We appreciate your past donations. Should you decide to return to donate, we would be grateful for your support. Thank you for allowing us the opportunity to resolve this matter.Please advise should you have any further questions or concerns.

      Kindly,
      Vitalant, *********************** CCC

      Customer Answer

      Date: 10/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:10/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a blood donation company in which I donated once to in high school, over 6 years ago. I am a homosexual man, so they are not allowed to use my blood, by an unfortunate law. Im not opposed to blood donation but what I am opposed to is constant phone calls from this company. I receive at least 3 a week and have told them on numerous occasions to stop contacting me because I cannot participate in donation. This has been to no avail over these years and there is no form on their website to get off of their calling list. Im submitting this as a last resort effort in hopes that there is maybe some consequence for them due due to this. I work in a job that requires much of my time on the phone and I cannot be interrupted multiple times a week to screen their calls. Its become to a point where its borderline harassment because of how many times Ive told them to stop calling me, and in some instances they have pried me for knowledge over the phone regarding my physical and sexual health. This I find extremely inappropriate and intrusive and I would the calls to stop and an apology for their invasion of my privacy.

      Business Response

      Date: 10/18/2023

      Hello ****,

      Thank you for bringing the intrusive calls, as well as the unprofessional inquisitions to our attention. I sincerely apologize for the unfavorable experience. It is not Vitalants intention to present as invasive nor offensive as we continually work towards improvements, providing coaching and development for our staff. Our goal is to ensure our donors feel welcomed, respected, and appreciated for their willingness to answer our call for help as we strive to provide blood for hospitals and patients in your community.

      I am grateful for your patience as I work to make this right and possibly regain your trust and commitment to our lifesaving mission. I researched this matter and found where we have erred. I can confirm the phone number provided in this complaint has been added to our Do Not Call List and calls will cease immediately. I am pleased to advise that the *** released updated guidance regarding evaluating donor eligibility regardless of gender or sexual orientation. We implemented the Individual Donor Assessment on August 21, 2023, and invite you to review this information by going to Vitalant.org/eligibilityupdate. You may also respond and request a call for more information as a follow-up to this complaint.

      We rely on blood donations from selfless donors and the donations continue to make a huge impact on the lives of hospital patients, their families, and their friends in communities across the US. Now that *** guidelines have updated, I sincerely hope you reconsider donating.

      Sincerely,

      *******
      Vitalant *********************** CCC

      Customer Answer

      Date: 10/18/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am very happy with their response and would like to thank them for informing me of the recent *** changes as I am very much not opposed to donating, and love doing my part and would love to work with them in the future, given the incessant phone calls stop. 

      Regards,

      *****************************

       

    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated, unsolicited calls requesting blood donation. I have no idea why my phone number is on their list. I donate regularly with my local blood bank, which is not Vitalent. There is not an easy option for removing myself from the call list.

      Business Response

      Date: 10/13/2023

      Hello ***************************,

      Thank you for bringing this to our attention.We are grateful to read of your commitment in donating to support patients within your local community. We sincerely apologize for the alarm in receiving our calls and are grateful for allowing us the opportunity to research your concern. Our name may be unfamiliar as we have merged with different local blood banks throughout the years; Central Blood Bank was one of our legacy blood organizations. We can confirm the number you provided has been opted from receiving calls. Please allow 7 10 business days for our systems to complete this process and all calls to cease.

      We appreciate this opportunity to make this right. Should you have any concerns, please email us at *******************************************************.

      Kind Regards,

      Vitalant,
      National Customer Care

      Customer Answer

      Date: 10/13/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:10/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood when Vitalant came around to where I worked. For over a year now, Vitalant will call me asking for donations for "emergencies happening in my area." Since the places to make donations are far away from my home, I declined them. Also, I asked Vitalant to please take my name off their calling lists. But again, they keep calling me! I would block their phone numbers and they will call me from different phone numbers! I called them and asked them to please take my name off their lists. They say it would take 2-3 weeks but they will do it. That was two months ago! Yet, they still call me every one - two weeks! And every time, I tell them to take my name off their list.It is getting so bad that I will stop donating blood when they are at my business again. To recap, I tell the Vitalant representatives who calls me to take my name off their lists, I have called Vitalant and asked them to take my name of their lists, and I even block Vitalant phone numbers only for Vitalant to call me from other numbers. I want Vitalant to stop calling me.

      Business Response

      Date: 10/12/2023

      Hello *************************,

      We sincerely apologize that we have not kept our commitment to you in removing your number from our call lists. We have researched this matter thoroughly and found where we have erred. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused. We can confidently confirm that your number has been added to our Do Not Contact List and calls will cease this evening. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      Thank you for allowing us the opportunity to make this right. We invite you to email us at ******************************************************* with any further questions or concerns.

      Kindly,

      Vitalant
      National Customer Care

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated several years ago, however, since then I have blocked well over 15+ phone numbers from this company. Yet, they continue to call using other numbers. I just want my number removed permanently from the call list as I am getting calls numerous times a week!

      Business Response

      Date: 10/05/2023

      Hello ********,

      Thank you for bringing this to our attention. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We can confirm the number provided in the complaint is now opted from receiving calls. Please allow 7 10 business days for the process to complete and all calls to cease.

      We thank you for answering our past calls for help and would greatly appreciate having your lifesaving support again. Should you wish to resume donating, you may set an appointment via the Vitalant Mobile App or from your donor portal account at donors.vitalant.org. Also, you are welcome to email us at ******************************************************* for assistance in scheduling.

      Again, we thank you for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions.

      Kind Regards,

      Vitalant
      National Customer Care

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive, on average, about 10 phone calls from Vitalant every week. I have blocked many of the phone numbers that have called and have left robot voice messages but I keep receiving phone calls from all different kinds of phone numbers. The amount of calls is extremely obnoxious and cannot find a way to get my personal phone number off of Vitalant's call list. I used to donate blood through Vitalant/Bonfils often but since I have been getting bombarded with spam calls, I am unlikely to ever donate with Vitalant again,

      Business Response

      Date: 10/04/2023

      Hello ***********,

      We sincerely apologize that you have received multiple calls from us. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day.Thank you for providing your contact information. I have verified that the number provided in the complaint has been opted from calls. Please allow 7 10 days for the process to complete and all calls cease.

      We appreciate your past donations. Should you decide to return to donate, we would be grateful for your support. You can schedule an appointment via your online account at donors.vitalant.org or email ******************************************************* and we will be happy to assist.

      Your donations truly save lives. Thank you for allowing us the opportunity to resolve this matter. Please advise should you have any further questions or concerns.

      Kindly,

      Vitalant

      Customer Answer

      Date: 10/04/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************************

       

    Vitalant is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.