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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      3231 11th St S Fargo, ND 58104

    • Vitalant

      2223 Eastman Avenue, Ste. A Ventura, CA 93003

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving dozens of calls and texts from Vitalant weekly for years now. It is very abusive treatment, indeed, harrassment. They use various phone numbers, which i block, spoof others, and somehow bypass my call filters. I requested previously that this stop and they did nothing. I live more than 6 hours drive from their nearest facility. At this point, there is no circumstance under which I would ever do business with them, ever. I want them to remove my contact information from their list and cease all communications with me permanently. If this does not work the next step is social media and direct communications with their CEO.

      Business Response

      Date: 11/22/2023

      Hello *****,

      Thank you for contacting Vitalant. I sincerely apologize for the inconvenience our calls have caused. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We researched this matter thoroughly and located a request to opt your phone number ************, from calls on November 20, 2023. Please allow 7 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for also allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/23/2023

      My name is not ***** and my phone number is not ************. Pls delete ************ from your system.

      Business Response

      Date: 11/24/2023

      Hello *****,

      We sincerely apologize for our erroneous response. We are working to research the cause of this error and to prevent that from happening again.

      We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confidently confirm that your number, ************, has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this concern. Please advise should you have any further questions.

      Kindly,

      Vitalant,
      National ************** CCC

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant calls me every day with spam calls and has done this for multiple years. I have added myself to the government no call list, I have asked them to take me off their call list at least 15 times. It is harassment at this point.

      Business Response

      Date: 11/22/2023

      Hello *****,

      Thank you for contacting Vitalant. I sincerely apologize for the inconvenience our calls have caused. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We researched this matter thoroughly and located a request to opt your phone number ************, from calls on November 20, 2023. Please allow 7 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for also allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant calls me frequently even though I never agreed to be contacted by Vitalant. The calls generally occur when I'm home, in my personal time when I am relaxing after work. They frequently leave automated voicemails from "*****." Not only are the calls annoying but they are now reaching harassment.They need to stop calling me immediately, and they need to provide an easy way for anyone to be removed from their call list.

      Business Response

      Date: 11/18/2023

      Hello ******,

      Thank you for contacting Vitalant. I sincerely apologize for the inconvenience caused by our efforts to secure blood for patients within your local community. We, at Vitalant, do not intend to cause disruption to your day. Thank you for providing the phone number receiving our calls. We will submit the request to remove your phone number, ************, from our systems. Please allow 7 10 days to remove for this process to complete and all calls to cease.

      We thank you for your previous donation and for also allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,
      Vitalant,National ************** CCC

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood exactly one time at my highschool in 2015. It is now the end of 2023. ******** calls multiple times a week, every week, for years. I have asked to be removed from their cold call list for *years*. I am told repeatedly that the problem is fixed. And then the following week I recieve yet more calls. I block every number that calls, and more numbers take its place. I signed up for the national do not call registry, but the constant weekly calls continue. It's never ending. Weekdays, weekends, 6am to 10pm, the calls just continue. I will NEVER donate blood again. It is not worth the ongoing harrassment that lasts for YEARS after the fact. All I want is to stop receiving cold calls about this.

      Business Response

      Date: 11/11/2023

      Hello *******,

      We sincerely apologize that we have not kept our commitment to you in removing your number from our call lists. We have researched this matter thoroughly and found where we have erred when transferring your contact preferences from one system to another. Again, we truly regret the interruption and inconvenience our calls have caused to your day. We can confidently confirm that your contact preference has been updated correctly in our new system and your number has been added to our Do Not Contact list; calls will cease effective immediately.

      We thank you for participating in our past blood drive and for allowing us the opportunity to resolve this concern.Please advise if you have any additional questions.

      Kindly,

      Vitalant
      National ************** CCC

      Customer Answer

      Date: 11/11/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to ******************* and ************************************* in early October 2023 to notify them that I have been receiving constant harassing phone calls from Vitalant, and I requested to be removed from the call list immediately. Although that seemed to work for a couple of weeks, I have again begun to receive constant calls from them. Like others have reported, I cant just block a number, because the number they call from changes each time. Vitalants marketing practices are deeply unethical, and I resent their abuse of private information I provided when donating once years ago. Its abhorrent that theyve taken advantage of someone who donated blood to support their hometown in the aftermath of a mass shooting.

      Business Response

      Date: 11/11/2023

      Hello *********,

      We sincerely apologize that we have not kept our commitment to you in removing your number from our call lists. We have researched this matter thoroughly and found where we have erred.We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confidently confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our past blood drives and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.
      Kindly,

      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:11/03/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am sick of getting voicemails from ***** from vitalant. Remove my number from your robocall database.

      Business Response

      Date: 11/04/2023

      Hello ******,

      Thank you for contacting Vitalant. I sincerely apologize for the inconvenience caused by our efforts to secure blood for patients within your local community. We, at Vitalant, do not intend to cause disruption to your day. Thank you for providing the phone number receiving our calls. We will submit the request to remove your calls from our systems. Please allow 7 10 days to remove for this process to complete and all calls to cease.

      We thank you for the multiple times you have answered our call for help and for also allowing us the opportunity to resolve your concern.Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/05/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to be removed from their call list. I donated once in high school and they have contacted me once a week for 6 plus years. I have blocked them multiple times and they just call with a different number. Please, for the love of god, help me get my number removed from their call list.

      Business Response

      Date: 11/02/2023

      Hello *****,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information.We can confirm your number has been removed from all contacts and calls will cease immediately.

      We thank you for your previous donation for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave blood at a Vitalent location over four years ago and continue to receive robocalls multiple times each week asking for blood. I did not give consent to be continually spammed with phone calls and have tried to remove myself from their lists with no luck. There is no easy or clear opt out from their calls, and it needs to stop. The ongoing presence of so many complaints on this site indicates a lack of accountability for their telemarketing abuse. Stop calling me!

      Business Response

      Date: 11/02/2023

      Hello ***,

      We sincerely apologize that we have not kept our commitment to you in removing your number from our call lists. We have researched this matter thoroughly and found where we have erred. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confidently confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately.Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our past blood drives and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.
      Kindly,

      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:10/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received several cell phone calls from Vitalant each week and they leave me a message each time. I have blocked the number but the number keeps changing. I have never permitted them to call my cell phone nor have or will I ever do business with them.

      Business Response

      Date: 11/01/2023

      Hello ******,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience our calls for help have caused. While we are passionate about securing blood donations for patients in your community, our intention is not to disrupt your day. We can confirm the number provided in the complaint is now opted from receiving our calls. Please allow 7 10 business days for the process to complete and all calls to cease.

      We thank you for answering our past call for help and for also allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking for Vitalant to cease all contact especially phone contact with me. I have never done business with Vitalant. I previously donated with United Blood Services ***** who wrongfully sold all my information to Vitalant when they went out of business. Now I keep receiving phone calls from Vitalant every single week from a variety of different phone numbers which I have tried to block. While a good cause, I cannot donate at this time due to work requirements and distance. I send this as written request to be removed from their phone list.

      Business Response

      Date: 11/01/2023

      Hello ******,

      Thank you for contacting Vitalant. We sincerely apologize for the inconvenience caused by undesired calls. A few years ago, we merged with United Blood. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing the phone number receiving our calls. I can confirm your number has been removed from our contact lists and calls will cease immediately.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant

    Vitalant is NOT a BBB Accredited Business.

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