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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      4119 Broad St Ste 100 San Luis Obispo, CA 93401

    • Vitalant

      256 E Winnie Ln Carson City, NV 89706-2251

    • Vitaliant

      1400 6th Street Mcallen, TX 78501

    • Vitalant

      200 Airport Plaza Midland, TX 79701

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood once about 10 years ago and receive weekly calls from Vitalant that I cannot unsubscribe from. I've blocked many of their numbers but they switch them so I can't avoid getting calls. They also leave voicemails that I then I have to delete, which wastes my time and energy.

      Business Response

      Date: 01/19/2025

      Hello *******, 

      Thank you for bringing this to our attention here at Vitalant. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We thank you for your past donation and for allowing us the opportunity to address your concern. Please advise should you have any further questions.

      Kindly, 

      Vitalant, *********************** CCC

      Customer Answer

      Date: 01/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *********

       

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have removed myself from Vitalants phone contact list. In the *************************************************************** voicemail messages. I receive three and four calls per week

      Business Response

      Date: 01/15/2025

      Hello *******,

      We sincerely apologize for the inconvenience caused by the unwanted calls. While we strive to partner with our neighbors to provide lifesaving blood for hospitals and patients in your community, it is never our intention to disrupt your daily life with unsolicited contact.We have confirmed that the number you provided has been opted out. Please allow 1012 days for the process to complete through our systems and for all calls to cease.

      We truly appreciate your previous donations and would love the opportunity to rebuild our relationship. We ask that you reconsider partnering with Vitalant as we continue to serve your community. However, if you choose to sever your relationship with us completely, we encourage you to donate blood with another organization to continue supporting patients in your community. Should you like to resume donating to support Vitalant's lifesaving mission, you can do so through the Vitalant Mobile App, via your online account.

      Thank you for allowing us the opportunity to resolve this issue. Please do not hesitate to reach out should you have any further questions.

      Kind regards,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 01/15/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** *******

       

    • Initial Complaint

      Date:01/13/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple times a week I am spam called by Vitalant. To my knowledge, I have never used Vitalant, so I can't even go on their website to unsubscribe from calls. They constantly spam with a different number so I can't block the number or get on the no-call list. The numbers are from the same area code my phone number is from - but I don't live there anymore. I haven't for 6 years! It should be illegal the number of times they call and leave a message when I never use their product and don't plan to - especially with no way to block or avoid the calls. I can't even give blood, but that shouldn't matter.

      Business Response

      Date: 01/15/2025

      Hello *****,

      We sincerely apologize for the inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalants goal to disrupt your daily life with unwanted contact. We have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease. 

      Your previous donations are greatly appreciated, and we would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization and continue to support patients in your community. 
      Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may do so via the Vitalant Mobile App from your smart device.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions. 

      Kind regards, 

      Vitalant, *********************** CCC

      Customer Answer

      Date: 01/15/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ********

       

    • Initial Complaint

      Date:01/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant has called me 4-7 times a week since I donated blood back in 2018. They give the option to remove your number IF you have a donor account with them. Since I do not have an account I cannot remove this contact preference. I've reached out to them via call and was told several times I was removed when in fact, I was not. Horrible business that deserves no help since they consistently bother the public. Do better! Remove me from the call list!

      Business Response

      Date: 01/14/2025

      Hello *****,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for the inconvenience our calls have caused.While we are passionate in our mission to have blood ready on the shelves for patients needs, we regret the negative impression it has created. We researched our call logs and did not find a record of 4 7 calls a week.However, we can confirm that your number has been opted from our contact lists.Please allow 10 12 days for our systems to update your contact preference and the calls to completely cease.

      We thank you for your past support and for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood to Vitalant once like 5 years ago. They call me now almost every single day, numerous different local numbers so no matter how many you block, they keep calling. They also leave long automated voicemails which clog up my voicemail. Told *** on phone to remove me, never works...PLEASE take me off the list. Vitalant is doing more harm then good with this berating. I would probably actually go back if they only would stop calling me, but this kind of harassment has only driven me away and is completely ludacris.

      Business Response

      Date: 01/05/2025

      Hello ********,

      We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

      Because of you, life doesn't stop. Thank you for saving lives with Vitalant. 

      Vitalant, *********************** CCC

       

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant spam calls from this business from different phone numbers. I donated blood to Vitalant once, and will not happen again with this level of spam. Please stop calling me.

      Business Response

      Date: 01/05/2025

      Hello Faber, 

      Thank you for your past support of Vitalant's lifesaving mission via blood donation. I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

      Customer Answer

      Date: 01/05/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *******

       

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood a few years ago at my high school blood drive and out of no where in the past few months I have been receiving calls from different numbers everyday about donating blood. I never made an account so Im not able to remove my number from their system and I wish to stop receiving calls. I have blocked every number they have called from but the next day they call from a different number and leave a voicemail saying to donate blood but I will never give blood to them again because the lady poked me multiple times and couldnt find a vein so she pushed the needle around in my arm leaving me to be bruised for days later.

      Business Response

      Date: 12/29/2024

      Hello Paris,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant refuses to stop bombarding me with phone calls. I have asked them to stop many times and have blocked over 20 numbers from them. They won't stop. I will never donate blood to them again because of this. I want the calls to stop.

      Business Response

      Date: 12/19/2024

      Hello ****,

      Thank you for contacting Vitalant. We sincerely apologize for the unwanted calls and for not honoring your previous request to be removed from our call lists. We want to ensure your phone number has been removed from our systems, however, we were unable to locate a donor profile with your name and the phone number. Will you please respond with your full name at the time of your donation and if there is a different number? This will allow us to locate your donor profile and complete the request to opt you from calls.

      We look forward to receiving your response and resolving this process to your satisfaction.

      Kind regards,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/19/2024

      **** ******

      ************

      I'll open another complaint the moment I get another call if it does not get removed this time. Keep in mind I will never donate blood to Vitalant again because of this harassment, and neither will my family. That has already been determined. This is not a good business model to get people to return. 

      Business Response

      Date: 12/23/2024

      Hello ****,

      I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

      Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may do so via the Vitalant Mobile App from your smart device, by setting up your online account at *********************************, or emailing us at *********************************************************************************. You may also call ************.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      - Vitalant, *********************** CCC

      Customer Answer

      Date: 12/31/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** H

       

    • Initial Complaint

      Date:12/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested that they stop spamming me and stop contacting me thru telephone calls, emails and text messages. I have blocked them and they continue to be harassment treatment towards me.

      Business Response

      Date: 12/19/2024

      Hello ****,

      Thank you for reaching out to Vitalant. We sincerely apologize for the inconvenience created by our calls. We strive to keep our commitment in having blood available for patients within your community and regret leaving you with a negative impression of our efforts.

      We appreciate you including your donor details and can confirm you have been opted from our call, text, and email contacts. Please allow 10 12 business days for our systems to complete this process.

      Thank you again for your selfless donations and for allowing us the opportunity to resolve this completely. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:12/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant spam calls from this business even after repeatedly requesting them to stop.

      Business Response

      Date: 12/18/2024

      Hello Junho,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for the inconvenience our calls have caused and truly regret losing your trust in our capabilities. We can confirm that your number has been opted from our contact lists. Please allow 10 12 days for our systems to update your contact preference and the calls to completely cease.

      We thank you for participating in our past blood drive and for allowing us the opportunity to resolve this concern.Please advise should you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC

    Vitalant is NOT a BBB Accredited Business.

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