We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant spam calls from this business even after repeatedly requesting them to stop.

      Business Response

      Date: 12/18/2024

      Hello Junho,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for the inconvenience our calls have caused and truly regret losing your trust in our capabilities. We can confirm that your number has been opted from our contact lists. Please allow 10 12 days for our systems to update your contact preference and the calls to completely cease.

      We thank you for participating in our past blood drive and for allowing us the opportunity to resolve this concern.Please advise should you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive endless robo calls from Vitalant every week, sometimes multiple per day, despite repeatedly blocking the various numbers that they call from. Its infuriating. I have no idea how they even got my phone number as Ive never donated blood through them.

      Business Response

      Date: 12/19/2024

      Hello *******,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for the inconvenience our calls have caused. While we are passionate in our mission to have blood ready on the shelves for patients needs, we regret the negative impression it has created. You may not recognize our name, Vitalant, as we have merged with many different blood organizations throughout the years, including local organizations in ********* and ***********. We researched our call logs and did not find a record of multiple calls made on the same day. However, we can confirm that your number has been opted from our contact lists. Please allow 10 12 days for our systems to update your contact preference and the calls to completely cease.

      We thank you for your past support and for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get several calls from vitalant everyday, it's always from a different phone number, too, I'm sick of it. I've asked to not be called anymore, yet they continue to call at least 5 times a day. When I want to donate, I'll go donate. But I won't donate with vitalant ever again. STOP CALLING ME!

      Business Response

      Date: 12/19/2024

      Hello ******,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for the inconvenience our calls have caused. While we are passionate in our mission to have blood ready on the shelves for patients needs, we regret the negative impression it has created. We researched our call logs and did not find a record of multiple calls made on the same day.However, we can confirm that your number has been opted from our contact lists.Please allow 10 12 days for our systems to update your contact preference and the calls to completely cease.

      We thank you for your past support and for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC

      Customer Answer

      Date: 12/19/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *******

       

    • Initial Complaint

      Date:12/14/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Donated blood to them once, years ago. I refuse to donate through them again, because they will not stop hounding me via spam calls by constantly using new numbers to avoid filtering and blocking. Tried to unsubscribe via web, with no success.

      Business Response

      Date: 12/15/2024

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/15/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *****

       

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get constant phone calls from this company. Sometimes multiple times a day. I have told them to take me off their list and have blocked ***** different numbers but they keep calling from a new number. This is invasive and harassment trying to force me to donate my blood. I want to stop being harassed by this company, interrupted at work, and stop filling my voicemail. I will donate when I am able but that is a personal choice, not one that should be forced by a company.

      Business Response

      Date: 12/15/2024

      Hello ******,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/15/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      I do however believe that ***** business days for resolution is unacceptable as opt out should be practically instantaneous. By waiting 2 weeks, I will still receive upwards of 10 calls from this company. However, I am satisfied if the business does opt me out of further communication.


      Regards,

      ****** ******

       


    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant robocalls call almost daily, and I am unable to stop them. I did not give them permission. I block the number, and a new one calls. Its excessive and needs to stop.

      Business Response

      Date: 12/15/2024

      Hello *******,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant is an incessant and unwanted spam robocaller.This is evidenced by the fact that thousands of people have complained and they use constantly changing phone numbers to avoid being blocked. If people are blocking your calls that doesn't mean use a new number, it means STOP CALLING! The constant calls border on harassment at this point.The company's standard response is that you have to create and log into an account and opt OUT of communications to end the robocalls. The idea that anyone at all would by-default want constant robocalls is absurd. Thus the notion that ALL consumer and donors need to log into their accounts to opt OUT of robocalls is equally absurd.If, a very big IF, any customers/consumers/donors want constant call reminders then they can opt IN if so desired.The company, at this point, given the many thousands of complaints, needs to opt 100% of all customers OUT of robocall communication attempts. Like me, I'm totally positive that countless customers now avoid Vitalent all together given their incessant harassment.

      Business Response

      Date: 12/15/2024

      Hello ***********,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since this seems to be the way to go about getting out on the do no call list I'm going to do it. You people call me way too much and you use spoof numbers to get around blocks. I've donated once and told the people that call me several times to take my number out of the system. I have zero interest in donating anymore due specifically to the harassment campaign known as your spam calls. Leave me alone.

      Business Response

      Date: 12/11/2024

      Hello ***********,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for calls. I keep getting calls from countless different phone numbers asking me to donate blood. After calling and asking to be removed several times, I still get these calls at least twice a week.

      Business Response

      Date: 11/30/2024

      Hello, 

      Thank you for bringing this to our attention. We sincerely apologize for not honoring your previous requests to be removed from our calling lists. We were able to locate the phone number you provided and all calls will cease immediately. Again, we regret causing you frustration from the unwanted calls.

      We thank you for your previous donations, for they truly saved lives. We also appreciate allowing us the opportunity to make this right. Please advise should you have any other concerns.

      Thank you,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/30/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      N O

       

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive constant phone calls multiple times a day seeking to donate blood but I have never donated blood. I even block the number and then I get calls from different numbers.

      Business Response

      Date: 11/21/2024

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for the inconvenience the unwanted calls have caused. We appreciate your including your information, however, we could not locate a donor profile that matched your phone number in our system. We would like to research this further. Will you please provide the phone number receiving our calls and, the phone number where the calls are originating from?

      We look forward to your response and resolving your concern promptly.

      Thank you,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/22/2024

      I have received a variety of calls from you all. Some of the numbers used are as follows: (760)935-627; *************; ************* these are just some of the numbers. I also have voicemails. 

      Business Response

      Date: 11/28/2024

      Hello *****, 

      Thank you for allowing us time to research this further. We sincerely apologize for the inconvenience and frustration caused by our calls. We have removed your phone number from our systems and the calls will end immediately.

      We are grateful for permitting us the opportunity to make this right. Please advise should you have any other concerns.

      Kind regards,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/03/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *********

       

    Vitalant is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.