Reviews

This profile includes reviews for Parchment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Parchment has 5 locations, listed below.

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  Parchment

  6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

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  Parchment

  1990 S. Bundy Dr. #645 Los Angeles, CA 90025

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  Parchment

  1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

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  Parchment

  6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

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  Parchment

  436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

Review Details

• Review fromHugh H

  Date: 01/19/2024

  5 stars
  This is an excellent service and is most convenient. I am very pleased with this service.

• Review fromChris K

  Date: 01/03/2024

  1 star
  Horrible customer service, highly unprofessional. I spent about $25 on transcripts that they sent to my email instead of the school I wanted. Then when I asked them to fix it because the website was glitching and confusing, they said they can't do anything to help me and offer absolutely no refunds. Then, when I ordered again and spent another $25, (over $50 total!) they sent one transcript to my university and the other to my high school... This time I triple checked and I even have a verified receipt that I requested both transcripts to be sent to a university, yet only one was sent to the correct address. The first time was mostly my fault but this time it was 100% their fault and they refuse to acknowledge their mistake. This company clearly only cares about exploiting poor students and government handouts and we should raise h*** until they change their policy. I will never go into business with a greedy company like Parchment.

• Review fromNeil R

  Date: 12/31/2023

  1 star
  Predatory practices. I have to pay money, again, to download the *** because it's only available for up to 30 days. I got a new PC and wanted to download it again like I would have done on any other website, but no.

• Review fromJer T

  Date: 12/20/2023

  1 star
  Terrible service and rip off .. they would not correct an order sent to an undeliverable address. They would not even credit for sending it again. The order was never received. Should be corrected.

• Review fromDr. Olivia T

  Date: 12/10/2023

  5 stars
  Excellent service, reasonable cost, and excellent delivery time!!! Arrived complete, and quickly, as expected

• Review fromAmanda K

  Date: 11/30/2023

  1 star
  This company is provided important documents from major institutions. However, there is no clear ability to carryout purpose. I am unsure why or how those in decision making positions would agree to allow Parchment to be the sole entity for records that are required to obtain a job or license. Moreover, you cannot get enough information to be able to problem solve "lost records." I would never say a graduate education is about the "piece of paper" you receive at the end, but without the piece of paper, you certainly can't obtain any of the positions or transition your license anywhere that requires it. Please DO NOT make this the warehouse for your institutions important documents.

• Review fromJason D

  Date: 11/21/2023

  1 star
  What everyone else said. Parchment is so low rent it's making me want to consider talking to my Trustees of my University this is embarrassing. I paid a couple of hundred thousand dollars to go to school and I can't even get a transcript unless I go through this third party vendor that has zero customer service and a mystery phone number.

• Review fromCole M

  Date: 11/20/2023

  1 star
  If I could give less stars I would. They lost multiple transcripts, refused to give refunds, took months to fix it and their customer service is TERRIBLE. This company is borderline a scam. Do not use them if you dont have to.

• Review fromKEVIN M

  Date: 11/16/2023

  1 star
  It is recommended that CUNY discontinues its business with the company in question. I graduated in June 2023. However, due to a school error on my behalf, my diploma request was not processed until October. Unfortunately, I have not yet received my diploma, and the email response I received from Parchment was unhelpful and unsympathetic. The website stated that it should arrive between 5-7 business days delivery did not come, and it was already 11/16/2023.Shipped on October 10, 2023: Parchment has shipped your diploma via US ************** First Class Mail, which typically delivers in 5-7 business days.Thank you for contacting Member Support!I can confirm your order was successfully sent on October 2nd. Unfortunately, **** does not provide any further tracking information or delivery confirmation. Since it has been over thirty days since the order has been sent, unfortunately, we are not authorized to resend this order any longer. I recommend either contacting the institution to have this resent or placing a new order. For any further orders, I could recommend sending this as a PDF to avoid the current delays of the mailing system.I apologize for the inconvenience.

• Review fromTonya L

  Date: 10/17/2023

  1 star
  Absolutely terrible. They just kept having me pay money for transcripts that they were sending incomplete; but they wouldnt share with me what they were sending so I didn't know they were incomplete until one person I had them sent to showed me. They won't issue refunds and their customer service is TERRIBLE. I would leave negative stars if I could.