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Business Profile

Mental Health Services

LifeStance Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Reviews

This profile includes reviews for LifeStance Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeStance Health has 483 locations, listed below.

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    Customer Review Ratings

    1.67

    Average of 281 Customer Reviews

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    Review Details

    • Ma P

      Date: 08/30/2023

      Absolutely NO Stars was not an option on this review site. I am providing the worst review. I have had the worst customer service from billing. I have requested to speak with a supervisor numerous times with no return call. I have a fabulous provider whom I see regularly and have followed her from another office. The issue is customer service with billing. ******************** charged my account $315 that should not have been billed to as I have coverage and have verified with my *********************************** Lifestance Health Portal states they refunded me on July 19th 2023. It is now the end of August and I have not only NOT received a refund. Today I received a call that it will be another 6-8 weeks before a refund check will be issued. I still have not heard from a supervisor and 6-8 weeks is unacceptable.

    • Annie W

      Date: 08/28/2023

      I cant believe how I was treated. I went to them for medication management after moving and the ** immediately started to change my medication. Even said I was changing why I was taking certain medications during our telehealth appointment. She even said she would record me because she thought I changed my story. It was the fact she was not listening to me. I have been on this medication for three years now. I worked with another psychiatrist for two on finding the right doses and management of my symptoms. All she wanted was to ask her questions and change my medications to what she thought was better without any consideration of my current life events, my thoughts, and what I wanted as a patient. I will not go back.

    • Teresa F

      Date: 08/17/2023

      Unbelievable liars! What a con! STAY AWAY!!!! "Revitalist" is part of their game!When I figured it out, they disappeared minutes after emailing a request for my credit card number! Very polished setup!Such disception! UNREAL!

    • Mary S

      Date: 08/10/2023

      The absolute worst company ever!!! For months now my provider ************************* and her assistant never return phone calls for appointments or refills on necessary medication! Always filled when Im either on my last pill or completely out of medication for days!! I cannot believe Lifestance allows patients to be treated like this. Then again their just sitting back getting rich while people suffer!!

    • Attika S

      Date: 08/10/2023

      had an awful experience where the practitioner kept ignoring what I said and put the opposite in my records I did not know until I read the records I was going to take to my therapist I literally had a breakdown and have NEVER been back since. 3 years later they are trying to get me to pay $440 dollars and can't seem to send me an itemized bill or tell me what date I had whatever appointment my insurance didn't cover

    • Anna M

      Date: 07/30/2023

      I dont need to elaborate on my circumstances here. It seems Lifestance treats all its patients equally poorly. Expect frauduent charges, incomplete prescriptions, unavailable providers, and unhelpful administrators, if you use this service. I can PROMISE you your mental health and your pocket book will suffer.

    • jacklyn j

      Date: 07/19/2023

      NO STAR - POOR PROVIDER FOR MENTAL HEALTH - DONT WASTE YOUR TIME No show doctor.12 calls and 6 emails no response.Ridiculous *********************

    • Stephanie A

      Date: 07/18/2023

      Looking into suing ************* for patient neglect and abandoment

    • Zach

      Date: 07/13/2023

      They charged my card without sending the bill to my health insurance, this is illegal and I probably will *** if I don't get a refund soon. Don't trust this company!

    • Angela S.

      Date: 07/13/2023

      Saved my life, literally I was in therapy when my husband was tragically killed and I could not save him in spite of my efforts. My therapists went above and beyond to insure my safety and was available to help guide me through this process.

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