Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on December 05, 2022. The order total was $98.95, my order number was NO. ******. I have not received any confirmation or shipping details for my order and when I contacted the company asking why it hadnt been shipped yet, I did not receive any response at all. After looking at other complaints and comments about this brand, I am not hopeful that the items will be here in time for Christmas. I would either like my items to be shipped asap or a full refund.

  Business Response

  Date: 12/14/2022

  Our warehouse had unfortunately run into some delays due to a high volume of orders with our last giveaway and short staffing but we are working on getting all orders shipped out as fast as possible! We apologize for any disappointment this has caused and would like to offer you this 15% off code in the hopes of providing you with a more positive experience in the future!
  RIDE15

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25 2022 I made a purchase during a specific promotional dates where they claimed they will send either an Xbox, ps5, or cash on every order for those dates. And again on October 23 2022, I made another purchase with the same promotion for different dates within my purchase dates. Neither of those orders have been fulfilled and I made several attempts to resolve it with their support team and twice they asked for me to verify my address. I verified it once and still nothing. When they asked the second time, I stated the address is on the email chain and the address on my orders is correct. I have been told that the order was sent and they were waiting on a tracking number and I have also been told that it will be personally taken care of by ***** who is the one responding to my emails to their support team.To this day (12/9/2022) I have not received any notification that my order has been processed nor if any of their promotions were even honored. My order still says unfulfilled on their website and ***** from their support team appears to just ignore my request for answers.

  Business Response

  Date: 12/12/2022

  We see both orders have been shipped and the tracking has just been emailed to the customer for confirmation! 

  Customer Answer

  Date: 12/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 20th I made a purchase off of Rideclutch.com my ORDER #****** I spent $120 on a tshirt and hoodie, which supposedly came with a free gift in my package AND and multiple entries to win a motorcycle. It is now December 8th and still nothing but excuses from the company. it was about 2 weeks until my first email sent asking how long delivery should take as they claimed 2-3 days processing. They answered back with sorry were understaffed but your order should be out in about a week. Okay no issue. So I wait 2 more weeks, hear nothing, e-mail again to see whats going on. Thats when they replied your items are currently out of stock. You can wait about 2 weeks for them to be back in stock or you can choose different items. I politely let them know that I do not want any other items they have to offer and Ill just wait the 2 more weeks please! So 3 more weeks goes by and I hear nothing again. Now Im getting upset, so I email them asking for my order immediately or a refund. Get another response stating still out of stock should be here in 2 more weeks. And we do not do refunds so I opted to wait again ** I obviously had no real choice being that I genuinely dont want any other products besides the 2 shirts I ordered, and theyre refusing a refund. So I waited a 3 more weeks and email them again but this time in a new thread in hopes to reach a different employee I got no answer for over a month. So I went back to my old thread of emails with them and politely asked whats going on that its now going on 4 months with no order. They answered we strongly advise you choose a different product at this time. I replied I already informed you I do not want anything other than the items I ordered or my money back. And I sent them a screen shot of my 2 items still up for sale stating they are available Im the size I ordered!!! So they are still selling these products that they in fact KNOW they CANT fulfill. Im very upset and at this point I really just want a refund.

  Business Response

  Date: 12/09/2022

  We are currently back stocked on 1 or more items that ***********************;has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 12/09/2022

  I have been getting excuses for almost 4 months now, Im not interested in any of their other products. I just want my money back at this point. Had I know they were on back order or out of stock I would not have placed the order at all. They cant even answer me as to when my products will be back in stock, yet their website still right now shows that the products are available. This is a case of you not being able to fulfill your orders. I didnt change my mind and ask for a refund. You can not deliver what I ordered, so now Id like my money back before this needs to be taken to the next level of action.

  Business Response

  Date: 12/12/2022

  Due to our all sales final policy we are unable to cancel any orders but again are more than happy to resolve with with either option we have provided for you in our emails as well as provide that previously discussed compensation. 

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couple t-shirts over 3 months ago and still haven't received anything.The shirts I picked said they were in ************** within a week.I contacted ride clutch asking to cancel and get a refund No ship date no nothing They just said all sales are final.After looking into them I noticed it's happening to alot of people so I'm worried they just keep taking people's money

  Business Response

  Date: 12/09/2022

  We are currently back stocked on 1 or more items that *************************** has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.
  

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/22 $100 I bought three shirts from the company that has since refused to give me my money back despite their 100% customer and satisfaction guarantee. Since ordering 4 months ago I've received no update, no shipping number or tracking number nothing despite numerous empty promises by some "*****" lady. I've since found other complaints and reviews about this fraudulent company on a couple motorcycle forums, multiple naming ***** specifically. They do this often and then when they do select a "winner" for their giveaways they hound and harass the individual to send $100 only then for "shipping" or processing only to never send out the gift to the winner. Someone should shut this scam down, straight stealing people's money.

  Business Response

  Date: 12/07/2022

  We see we just got this shipped for you and have emailed you the tracking number!

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first ordered something from rideclutch on the 8th of August then proceeded to put in 3 more orders on the 17th of August, 5th of September, and 23rd of October. My first email to customer support was on the 22nd of September because my first order had not been shipped and received yet. Since then my first order has been fulfilled but I have yet to receive the other 3 orders even though I have been assured again and again that the “next week” my orders will be shipped out to me. My last order from the 23rd of October has a “fulfilled” status but only has a shipping label created for it since the 15th of November. However my real concern is my second order on the 17th of August which is a hoodie that they have been saying is on back order, or they have short staff, or there are international Covid problems, yet they are currently selling more of the exact item I ordered months ago with the label of “5 in stock”. I have pictures and emails. All I want now after trying to just get the product I paid for for months is a full refund for all 3 orders to a total amount of $202.1.

  Business Response

  Date: 12/06/2022

  This absolutely should have been shipped by now! We have just reached out to our warehouse and have had them make this order a top priority to ensure it gets taken care of now! You will be receiving an email with your tracking number by the end of this week.

  Customer Answer

  Date: 12/06/2022

  Unfortunately I have received this same response many times from this company and it changed nothing. Also it didn’t reference any specific purchase as I have 3 that are pending and have not received yet along with 1 of the purchases that I’m being told from them are supposedly on back order but yet they are continuing to sell it on their website with a note that says there are 5 in stock. They addressed this through email by saying it was a “bug” and that there isn’t any in stock but I am able to buy them which is illegal. All while no where on their website does it state that their products are out of stock or you are purchasing back order items, etc. In my first post/complaint I said I want a refund which also wasn’t addressed by them. I want a full refund because all their promises are empty and I have been waiting on purchases since August which is completely unacceptable by any reasonable company standards and they are s still continuing to sell those very same products to boot.

  Business Response

  Date: 12/07/2022

  That is because we were referring to all three of your purchases! Unfortunately due to our all sales final policy we are unable to cancel any orders but we assure you we will be getting this taken care of for you!

  Customer Answer

  Date: 12/13/2022

  Your company has assured me time and time again for literal months and nothing has changed. I am rejecting this company’s response because I have no faith in them at all that I will ever receive the hoodie that I purchased from them that they not only “assure” me every two weeks that the item will be back in stock and shipped out since August which it hasn’t and even to this day continue to not just present the item on their website with a number to which they hold stock for it but are still selling the item that they have no current stock for as said many times by them to not only myself but numerous other customers. Also no where in their responses back to me on this complaint system have they mentioned my grievances with this illegal action.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it's been 11 week still no shirt I have told them that I do not consent to a delay in shipping and I am opting to get my refund which if I'm not mistaken They have to under federal law according to the federal trade commission. so in response the have not given me a refund and they have stopped responding to emails and blocked my Facebook and Instagram accounts. .... now watch they are just going to copy and paste the say response they have been giving everyone

  Business Response

  Date: 12/06/2022

  We are currently back stocked on 1 or more items that ***** ******* has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 12/06/2022

  I want my refund I'm entitled to according to the federal trade commission 30 day rule! I did not consent to the delay in shipping! you advertise 3-5 days for shipping and it been 79 days now. Also you have stopped responding to my emails, blocked my on Facebook, and deleted all my comments! Here is the rule summary below from the federal trade commission showing your no cancel/no refund policy is null and void.

   

  16 CFR Part 435
  Rule Summary
  The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.

  Here is the link to the rule on the federal trade commission website- https://www.ftc.gov/legal-library/browse/rules/mail-internet-or-telephone-order-merchandise-rule

  If you respond that you will not be giving a refund would you please also provide the reasoning on why this rule from the federal trade commission does not apply to you?

  thank you and I hope you do the right thing.

  Business Response

  Date: 12/07/2022

  Due to our all sales final policy we unfortunately are unable to cancel any orders.

  Customer Answer

  Date: 12/13/2022

  Your "all sales final policy" is null and void under the federal trade commission 30 day rule. which all the info on it was provided to you and a link to the rule on the federal trade commission website which I have provided again was supplied in my last response  - https://www.ftc.gov/legal-library/browse/rules/mail-internet-or-telephone-order-merchandise-rule . So as co owner of the company Aaron Benson why do you think this federal law doesn't apply here? We are on day 86! Aaron Benson on something that was supposed to ship in 3-5 days! seems pretty straight forward to me.

• Initial Complaint

  Date:12/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/01/2022 I purchased a few shirts from Ride Clutch to get entered into one of their motorcycle giveaways * *** *** *, total of $105 ( order #****** ). The giveaway ended over a month ago and I hadn't recieved anything from the company. So I emailed them asking to cancel the order. They responded that some of the items I had ordered are out of stock and that's why they didn't ship anything, and that I could pick out new stuff and they would ship that. I do not want anything else from this company other than my money back.
  
  I did some of my own research after the fact and they've been doing this to alot of people. I would encourage people to shop elsewhere.

  Business Response

  Date: 12/05/2022

  We see this has been shipped and we just emailed you the tracking number for it.

  Customer Answer

  Date: 12/05/2022

  I do not want this shipped. You have created a shipping label for the items you stated were unavailable. I want a refund in full.

  Business Response

  Date: 12/06/2022

  Due to our all sales final policy we are unable to cancel any orders. Again we do see this has been shipped for you and apologize for the delay.

  Customer Answer

  Date: 12/14/2022

  I do not accept the response made by "ride clutch" I wish to have my money refunded asap.

   

  They have created a shipping label on the 5th of December in response to this. See attachment 

• Initial Complaint

  Date:12/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/8-8/14/2022 9/25/2022 a total of $193.90 was spent on merchandise from this store, a mystery box, a shirt, and two carbon fiber novelties. 9/16 I email because I've not had any sort of shipping, delay, or delivery update. I get a response saying that they are short staff and have high order volume from a giveaway. 9/25/2022 I order a gift for someone during a ps5/xbox series x/ money surprise in your order special. 10/04/2022 I email again asking where all of my items are stating that it has been almost 2 months since I placed my initial orders. 10/08/2022 I get a reply that it is being checked into and immediately I get a notification that the order placed on 8/8/2022 has been shipped and is in *******, *******. The other 2 orders still haven't shipped at that time. 10/21/2022 I email another time asking where everything is as the order that shipped has been stuck in ******* since 10/08/2022, and the other two orders still haven't shipped, I get an instant email asking what addresses everything needs to go to. I give the address I want everything to go to and get another email saying that the shipping addresses have been shipped, but no other update or timeframe of when things will ship/arrive. I email a few more times and get 2 day later repsonses that it's being looked into but no answers on what was looked into. 12/02/2022 i email asking for a refund, get a response that all sales or final and can't be canceled. 12/02/2022 I email saying I would like my items delivered or my money back.

  Business Response

  Date: 12/05/2022

  We see this order has been shipped and have just emailed you the tracking info!

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from RideClutch on September 18th. I spent $101.95 on one single T-Shirt and one single hoodie. I emailed them the first time over 1 month (Oct 28th) after my order was placed, and got a generic email saying the hoodie was out of stock and that I could wait for it to come back into stock or exchange it for 2 T-shirts in its place. After several emails back and forth getting told that all the hoodies or T-shirts I wanted were out of stock, even though you could still order those very same hoodies on their website, we finally came to an agreement on T-Shirts that I would get in its place. I was then told that my order would be shipped out in three days. I filed another complaint with them again on November 10th, saying that I STILL had no communication on shipping and that I had not received my order. I was told I could not get a refund due to their "all sales final" policy, even though that policy contradicts their "100% satisfaction guarantee" policy. I told them I expected an update on shipping that very same day and I'm sure you can guess what I didn't get. Also the response to my complaint filed on 11/10/22 I didn't receive an email back until 5 days later. My final complaint I sent out just the other day on 11/28/22. 2 months and 10 days since my order was placed. A response was sent to me today with the EXACT same generic "out of stock at warehouse" excuse I had received exactly one month ago. This is the most scam sounding company and I am talking to my lawyer tomorrow about what can be done about this company. I am done with the excuses and this company needs to be shut down! I am not the only person who has had a very bad experience with this company and something needs to be done. I am not the only person who is being sent this EXACT "out of stock at warehouse" excuse.

  Business Response

  Date: 12/02/2022

  We are not a scam and encourage you to do some research on us as you can easily find proof of this! Unfortunately due to our all sales final policy we are unable to cancel any orders but are more than happy to get that issue resolved and provide you with the compensation of extra free items in your order that we mentioned in that email.

  Customer Answer

  Date: 12/02/2022

  I have received the same scripted response from your company on several occasions now and so have many other customers. You have blocked me on social media after I made a post calling you out, and still have not contacted me as to when my order will be shipped. You are a terrible company and I don't believe for one single second that you aren't just stealing peoples money. 90% of the complaints against this company come in the past 12 months and I will fight this until something is done about this company. You do not deserve to be in business. I have seen proof that you have refunded orders in the past and I will be contacting my bank now to get this charged back. Sad that I need to take these measures even though this could have been resolved weeks ago when you first asked me what I wanted in exchange for the hoodie that was out of stock, which I answered and you're company assured me it would be shipped out within three days of that email exchange. 

  Business Response

  Date: 12/05/2022

  That is not a scripted redone we are ************** you know we are more than happy to get this issue resolved for you.