Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. You can see it all over their social media. The people who has had the same thing happen to me post all about it on how they either never got their order for months without their money back or getting something entirely different with no exchange. They say all sales are final but that would entail that they fulfill their end in order to enforce this. How can a sale be final when I haven’t received my product from 2+ months ago? I want my money back but they’re saying they will ship out the product now even when I told them I don’t want their product I just want my money back.

  Business Response

  Date: 12/01/2022

  We have let the customer know we are taking care of this for them.

  Customer Answer

  Date: 12/01/2022

  they are trying to fulfill the order after me telling them I don’t want their product. 
  they failed to fulfill the order for over 2 months and won’t give me my money back. Strictly told them

  i do not what their product I simply just want a refund. 
  

  this company is a scam and I’m not the only person who has gone through this, it’s all over their social media in the comments 

  Business Response

  Date: 12/02/2022

  We are not a scam and recommend doing some research on us as you can easily find proof of this! Due to our all sales final policy we are unable to cancel any orders.

  Customer Answer

  Date: 12/06/2022

  what’s funny is I still have not received anything. 
  this company is a joke. You took my money but nothing was fulfilled. For months! 
  that’s the definition of a scam. And of course you won’t return my money. Cause it’s a scam. 
  Refund my money. I don’t care about your policy. You failed to deliver therefore I no longer want 

  to support your brand. Return my money. Y’all that broke as scammers you can’t refund 

  $40? You guys are a joke. 

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14th I ordered ************************************************************************************************ contact with them atleast once a week since September 27th and then making promise after promise every week to have my order shipped to me and I even had to change my order completely from what I originally ordered from them they recently said they would repackage and ship to me last week and I still dont have even a tracking number

  Business Response

  Date: 11/29/2022

  Tell us why here...We are currently back stocked on 1 or more items that *********************** has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 11/29/2022

  they told me they were out of stock of my original order a month and a half ago and gave me the option to change my order which I did and I still have not received anything about my original order which they claimed would be back in stock two weeks after I I changed my order and a month and a half later I still have nothing on the changed order which they said they had in stock 

  Business Response

  Date: 11/30/2022

  We will have our support team look into that for you.

• Initial Complaint

  Date:11/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a hoodie for $76.95 on 9/18/22, order #******. I never received any shipping conformation or product. I emailed ride clutch on 10/13/22. I received a automated response about warehouse delays and short staffed. Today is 11/25/22 and I still have not heard from the company and still do not have my hoodie. Online it appears ride clutch is well known for not shipping out products in a timely manner. Im looking to receive a refund at this point. This company is a scam.

  Business Response

  Date: 11/28/2022

  We are currently back stocked on 1 or more items that **********************;has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 11/28/2022

  The item was in stock on the date of purchase. I received no email about my (1) item being out of stock. Again, their social media account is full of other people with the same issue and lack of customer service. It is unrealistic to wait over 2 months for a hoodie to ship without any communication from the company. 

  Business Response

  Date: 11/28/2022

  We do see we have sent you an email explaining this issue and have just resent you that one more time so you can view that.

• Initial Complaint

  Date:11/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hoodie back on 9/4/2022. Began emailing with customer service back on 10/12/2022. A shipping label was created that day and nothing else has happened since. I have over 15 email exchanges with them and they have had had me "confirm" my address twice now and told me I should see updates in 48hrs several times. As well as "we are reaching out to ****** Clearly this product is backordered and never shipped even though I have been assured it's instock. I just want what I ordered

  Business Response

  Date: 11/21/2022

  We are currently out of the item this customer has ordered. We have given them the options to exchange this for a different item as well as offered compensation in the form of completely free extra items added to this order.

  Customer Answer

  Date: 11/21/2022

  I asked on at least one occasion if this item was backordered and was lied to and told it was in stock. I have a chain of 17 emails that I'd gladly share not only showing that but that I have never received an offer like the one mentioned. I will only accept this offer if someone reaches out to me personally using the email I've been contacting "***** at rideclutch" with.

  Business Response

  Date: 11/22/2022

  We have just sent this offer to you again as we do see we have offered this to you.

  Customer Answer

  Date: 12/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will send me multiple emails but when I email customer service they will not email back. I understand that the company might be busy but it's been almost a month and haven't received my items in the mail. I spent $150 and haven't received anything from them. I have order from them before and got my item within 3-5 business days like they say. I've been seeing alot of people complaining that they haven't received anything in 3 months. So now I am reporting this company because the same thing is happening to me and thousands of others.

  Business Response

  Date: 11/16/2022

  Our warehouse had unfortunately run into some delays due to a high volume of orders with our last giveaway and short staffing but we are working on getting all orders shipped out as fast as possible! We apologize for any disappointment this has caused and see this will be shipped in the next three days.

  Customer Answer

  Date: 11/23/2022

  This company still hasn't shipped my order out and it's been a month now. They told me 3-5 business days.  This is unacceptable to a company that's has a bunch of orders. It's just crazy because I ordered from this business before and had no issues. But now it's not just me it's thousands of people ordering and not getting the product they ordered for 2-3 months when it says 3-5 business days when you place your order.

  Business Response

  Date: 11/28/2022

  We see this has been shipped and have emailed customer the tracking information. 

  Customer Answer

  Date: 12/01/2022

  I have no received no email with tracking information. As a matter of fact. At 2:58pm today they responded to my last email stating once again back ordered and I will have to wait.

  Business Response

  Date: 12/02/2022

  We are resending that to you now.

  Customer Answer

  Date: 12/03/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/06/22 Placed an order for a shirt and a hoodie payed $105 with tax and everything. I still to this day have not received what I had ordered and theres a no refund policy on it. I would just like my products I ordered or if not for this company to be shut down. I seen and read a lot of reviews and Im not the only person to be experiencing this. Yet alone the company doesnt even want to respond to emails and if they do they keep saying sorry theres a shortage of staff in the warehouse so your order will be delayed or that the warehouse doesnt have what I ordered in stock

  Business Response

  Date: 11/16/2022

  This order has already been cancelled and refunded.

  Customer Answer

  Date: 11/16/2022

  Hello I got a hold of the company today after I told them I filed a complaint with you. They responded right away and refunded me today. I didnt know how to get a hold of you guys after to let you know.
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a shirt 9/18/22 it was advertised to ship in 1-3 business and its 11/11/22 and the product hasn't shipped yet and they refuse to give a refund! they claim guarantee satisfaction and fast and secure shipping but i haven't received either also the purchase of this shirt was supposed to give me entrees into a drawing for a bike and i never was sent anything saying i was entered or anything like that. this company is falsely advertising availability of their products knowing they cant ship items in the timeframes advertised!

  Business Response

  Date: 11/14/2022

  We are currently back stocked on 1 or more items that ************************* has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 11/16/2022

  This is a flat out lie they did not reach out to me to inform me that my item was on backorder! After ordering my item on September 18th an item that said on there website it ships in 1-3 days I didn't hear anything from them until I emailed them on November 6 wanting a refund which they responded to on November 9th with all sales are final and they're unable to cancel orders. so this claim that they reached out to me to let me know my item was on backorder is a lie and if they want to claim I'm lying please provide the email you allegedly sent before November 6th letting me know about the status of my order. I just want a refund the item was supposed to be a birthday gift and that birthday has came and went I had to get him something else.

  Business Response

  Date: 11/17/2022

  We do see that we have sent you an email with all of that information. Due to our all sales final policy we are unable to cancel any orders and recommend responding to that email so we can get this resolved for you. 

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered multiple items from rideclutch.com they havent sent them they said to wait two weeks so they can get more products in its been a total of almost 2 months in still havent received my items. They wont issue me a refund either or send me my products this business robs you blind in hopes of winning a street bike this is ridiculous if they have enough money to give away street bikes they have enough money to give me a refund!!!

  Business Response

  Date: 11/14/2022

  We are currently back stocked on 1 or more items that ************************* has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 11/14/2022

   I want the original items that I order or a refund since you do not have the items I originally ordered that is false advertisement and I want a refund!

  Business Response

  Date: 11/15/2022

  Due to our all sales final policy which is available to view on our site we are unable to cancel any orders. If you do not wish to exchange you can absolutely wait that 1-2 week period and we can ship this once these become available again. Any further questions please feel free to reach out to our customer support email.

• Initial Complaint

  Date:11/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th 2022 I ordered two Hooded sweatshirts from ride clutch for $155.00. They sent me a confirmation email with the order number ******. The email also stated "we're getting your order ready to be shipped. We will notify you when it has been sent." Then I never heard back about the order.On October 3, 2022 I contacted ride clutch to ask where my order was, they responded the next day saying the order wasn't in stock and It should be restocked in about 2 weeks. Or I could exchange for new items. I was willing to wait two more weeks.On November 9, 2022 I contacted them again stating, it has been more than a month and I would like my money back. They responded saying they had an "all sales final" policy. And i could wait for an unspecified amount of time, or an exchange. There is nothing else on the website that I really want. I would take the original order, but they haven't given or honored a time frame.

  Business Response

  Date: 11/14/2022

  We are currently back stocked on 1 or more items that ****************************;has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 11/14/2022

  can I have a date by which the order will be filled? Both these items are listed as in stock on the web page.

  Business Response

  Date: 11/15/2022

  We see we have let you know you can wait two weeks or place an exchange and get this out today. Any further questions you can email our customer support email.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No updates, consistently late deliveries, you have to contact them for any updates/information (they should be proactively providing), and late/undelivered promises.I have made 4 purchases from this vendor, 3 of them being this year and I can say they have been very disappointing with their delivery. I will only include the details for this year (2022).I purchased a birthday gift for a friend on July 26, 2022 and it didn't deliver until September 1 (missed his bday), a *** package for myself on August 2nd, which didn't come until September 3rd, and the *** packaged autorenewed on September 1st, which I still haven't received anything yet as of 11/10/2022, even after multiple emails contacting them.They replied they have staffing issue and then later, issues with their supplier. Note: I had to ask why, they never once provided me updates when my order was past their "*** 3-5 business day" shipping, not after 2 weeks, a month, or even after 2 months. I was in the dark until I asked and even then, they didn't provide much update and would rarely follow up with any real information other than, "we'll look into it" and other generic responses. They never gave me the option to cancel and refund my order either, I was only once told I could swap my *** package items to the mystery box as the contents were similar, which I think is BS, rude, and bad business practice. I think their lack of transparency and updates, or option to refund is borderline or actually illegal; or at the very least against general business etiquette/standards.I have all the screenshots as proof uploaded. I have emails but did not include as they are long and a lot of back and forth. A 3-5 day thing shouldn't take more than a month, let alone 2+. If they cannot promise those times, they need to provide updates or change the *** I don't think their motorcycle giveaways are genuine either or other promotions they have. I would just stay away from this company. I will no longer support them.

  Business Response

  Date: 11/14/2022

  We are currently back stocked on 1 or more items thatDustin Lai has ordered. We have reached out via email to let the customer know that his or her order will be shipped as soon as the items are back in stock and have also given them the opportunity to exchange their item for something else at equal value.

  Customer Answer

  Date: 11/15/2022

  It's approaching 3 months of delay, for being "backstocked on 1 item or more". Why wasn't the specific number of items being backstocked listed? If only one or two items are the issue, the *** box's contents should have been updated or changed earlier on, broadcasted the delay and option to substitute, or offered a full refund. I was offered to have my order changed, "If you dont wish to wait for these you can absolutely exchange this for a different item! Our mystery boxes are very similar." but I didn't sign up for this option nor was this offered to me until it was given as an option in response to my email on October 7th. My order has not been fulfilled in a reasonable time. No option of a refund has been given.
  
  I want a refund at this point as I no longer wish to support this business and am disappointed with the communication, transparency, and follow up. The responses have been lacking and audacious toward the customer. I wish to stay hopeful and charitable, but I am tired of all this back and forth, which I have to proactively do, and failure of delivery. 

  Business Response

  Date: 11/16/2022

  Due to our all sales final policy we are unable to cancel any orders.