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Business Profile

Online Retailer

Ride Clutch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 179 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 05Sep22 Amount of money paid: $91.95 Business committed to provide one sweatshirt. I paid for the sweatshirt, and received confirmation and a tracking number. The **** tracking number says a label was created, but they never received the product. I have reached out via email several times. I got two responses stating "nationwide shortages" and then the company stopped responding to me. Order #:168352 **** tracking #: **********************

  • Initial Complaint

    Date:01/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made 2 purchases in August 2022 for around $150 and have tried contacting rideclutch but no response. I just want an honest answer about what is going on and if they have heard back from the distributors of restock times and not just the generic 2 wEeKs aNd weLL be In StoCk so they can tell us when we will get our stuff if we ever will.

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 hoodies from the company on 1/2/23 for $170 (order ******), it has now been over 3 weeks and there is no shipping confirmation. I have reached out to their support email on 1/14, 1/20, 1/21, and again today 1/26. I have tried contacting them on their Instagram page via comment and via DM. They are disabling comments on their Instagram now. The company says they are going out of business and I am worried they will not ship what I ordered, as I have ordered from them in the past and they have taken 6+ months to arrive. I even have an order from February of 2022 that I have not received (order ******). I want both of these ordered refunded immediately, one for $170 and one for $76.95.

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on November 25th 2022 and I have not received my order as of yet , todays date is January 26th 2023, i got 2 emails saying that next order will be 15% off. But nothing more, next email I sent was requesting shipping time or a refund and they never replied back and when i went to their website it says it will be opening soon. So im guess they closed they old store so most likely i will never see my stuff or my money

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website: www.rideclutch.com 3 separate orders by myself,*************************, and my husband, ************************-#****** placed 9/16/2022 total $100.00 -#****** placed 9/18/2022 total $80.95 -#****** placed 9/24/2022 total $43.95 Shipping disclaimer under each product description states the following:Shipping:Usually Ships out in 1-3 Business Days.Please Allow 3-5 Business Days for Shipping.You will be able to track your order with the tracking code we send you via e-mail.I began emailing ******************************** on 10/4 and asked for shipping update and have continued to do so. I have included the full thread and order information in the attachments. The person who corresponded with me at ride clutch via email was *****. To summarize, I originally emailed regarding the order in my name (#******) and was told in response to my original email on 10/4 that they were having shipping delays. When I included my husbands 2 orders on 11/29 I was told in response that there are international shortages and that I could not get a refund and cancel my order, that I could exchange though. No comparable products were in stock so without them canceling my order, I was forced to wait. I asked on 12/12 when I could anticipate my order. I received a response a week later that the last update rideclutch received was 2 more weeks. I sent a final email today (1/25) highlighting how dissatisfied we are, advising of the federal trade commission rule they are clearly violating based off their shipping policy displayed on the website. (16 CFR Part 435) Mail, Internet, or Telephone Order Merchandise Rule. (Link: *********************************************************************************************************************)It is hard to believe that all 5 shirts/hoodies are on back order, especially when one t shirt was a mystery shirt and they are still advertising t shirts for sale on their active website. The company has notified that it has closed. We want our $224.90 refund

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order at rideclutch.com for a hoodie, I paid $66.95 in totalt $60 for the product and $6.95 for shipping, and the website states 1-3 Buisness days shipping I placed the orders on September 18th 2022 its been 4 months and I still havent received the product it hasnt been shipped my order number is #******. Ive reached out to the company twice now to either get my order and or get a refund because its been way too long. The company hasnt reached out to me and hasnt tried to make things right. I just want my product or my money back because right now it feels like Ive been scammed out of my money. *** placed an order before and got it decently quick and this time they havent even shipped it and took my money.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clutch Mystery Box (Premium) - L : bundle, misc, Mystery Box, NORMAL-Entries PLCL2918S $100.00 USD Order ******

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - today is January 19, 2023 -order placed September 17, 2022, order a tshirt received, order status still says order placed only -reached out to the company in mid November and mid December and for a generic email both times (exact same message) stating the order should have shipped and the representative would personally ship the order if it hasnt shipped by the end of that week -reached out end of December 22 and early January 23 due to order never shipping and never receiving order -company no longer replying to emails or messages sent through ******** (where I found the company initially)

  • Initial Complaint

    Date:01/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a item from them on Aug.2022 and til this day 01/19/2023 I havent received my item or a refund

  • Initial Complaint

    Date:01/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt on September 25th 2022 for $41.95. So almost 4 months later with numerous back and forth emails and PROMISES of extra goods in my order and top priority status and still nothing on January 18th 2023. This place is a joke and will never receive any of my business again. I doubt that there drawings for the bike giveaways are even legit. I wonder if a lawyer could look into there drawings and see if my entries or other scammed parties were in fact submitted to the raffle. Im not looking for an apology or more fake promises I just want my shirt or a refund.

Ride Clutch is NOT a BBB Accredited Business.

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