Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Progress Residential Property Manager LLC has 22 locations, listed below.

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• 

  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
• 

  Progress Residential Property Manager, LLC

  605 Poole Dr Garner, NC 27529-5203

  
• 

  Progress Residential Property Manager, LLC

  1 Perimeter Park S Ste 320 Cahaba Heights, AL 35243-2327

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was behind on my rent payment for a few months I caught it up resigned my new lease but I still had a balance of $229 I spoke with one of their agents that put me on a payment plan for the month of August to make a payment of the 15th and 31st I went to make a payment and they added $500 to my bill for attorney fees and $200 for eviction filing and say they dont have a record of me taking to no one and this the 1st month every adding these extra charges with no warning and I made them aware I can pay the balance I owe jus not the rest because I did not know about it

  

  Business Response

  Date: 08/31/2022

  Hi ********, thank you for sharing this feedback with us. I see that you did have a balance of $229 on your account as of 7/16. The issue here is that we have not received any payments since then, and your account does not contain any memos or mention of partial payments being setup. If you have any record of this payment plan being setup, please respond to this complaint and include that communication as an attachment. As of this time, the eviction filing is valid. Thank you. 

• Initial Complaint

  Date:08/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our rental company, Progress Residential LLC, is charging us for *** violations that we were not notified about. We had not received any emails, phone calls, or notices about the issues. When I went to pay rent, I noticed there were violations but it was not stated what they were for. When I called Progress Residential, I was on hold for well over an hour and every person I spoke to would transfer me to a different department. Once I finally was able to speak with someone, he looked into the *** violations and told me there was a $1,000 fee for fertilizing the grass, a $125 fee for pressure washing the driveway, a $125 late fee, and a $45 posting fee for not paying these violations. He then proceeded to tell me he believed these fines to be a joke and that it was a ridiculous amount of money for violations, but that we could file a complaint to resolve the issue.Although Progress will take weeks, sometimes not at all to ever get back to you, they were quick to close the complaint and say that we were responsible for paying these fees, even if we were not notified. They have now posted a $500 attorney filing fee plus a $200 eviction fee on our account, still with no notice of any of these updates. There are thousands upon thousands of complaints online about this company and they continue to s**** people for the same things, constant fees that are never explained, incredibly high water bills with no explanations. We have been renting through them for a year and a half and it's always something different, always another unexplained bill or fee, another broken thing in the house they take WEEKS to come out and fix, another posting or late fee. I have reached out to countless people, it's never the same people working there and they will throw you around to different departments and never have clear answers for you. This company is MONEY HUNGRY and they do not care about their tenants. We always pay rent on time, all we ask is for these fees to be resolved

  

  Business Response

  Date: 09/07/2022

  Hi ******, thank you for sharing this feedback with us. I've taken the time to escalate this matter to our local team. I see that you a member of our team contacted you to inform you that notifications were indeed provided regarding these *** violations. Our notification lets you know that a work order will be created after 10 days, and all fines associated will be added to their ledger. I also see that proof of these emails have been provided. ********* from our collections team has informed me that you will be working with her to pay the *** fines, get your account out of evictions and set up a PPA for the month of September. If you have any other questions at this time, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Application process was fraudulent!

  

  Business Response

  Date: 08/24/2022

  Hi ******, thanks for reaching out. I'm sorry you didn't have a good experience applying to one of our homes. Unfortunately, without more information, there's not much I can assist you with here. If you have any specific concerns or issues with our process, please let us know here and we'll be happy to review at once. Thank you. ************

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress residential filed for a $3,000 judgment against my wife and I for an eviction that never happened. We were tenants 2018-2019 and again 2021-2022 but the judgment was filled in 2019. I have attempted to contact the company several times to resolve this issue but have not been contacted. I have also sent a letter of demand to their attorney at Koglmeier law firm. I will be seeking legal representation..

  

  Business Response

  Date: 09/02/2022

  Good afternoon and thank you for reaching out. We have been informed that you have chosen to pursue this matter legally, and so no additional comments will be provided here. Thank you. ************

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9th 2022 I put in my notice to vacate premise in on the progress website advising I would be vacating the unit when my lease ended on 04/26/22 because this company doesn't adhere to properly maintaining issues in the home which resulted in my family constantly getting sick from mold exposure and my personal items being destroyed and my utility bills being extremely high due to numerous water leaks taking place in the home. I then received an email from *************************** on 02/09/22 sending me information about lease renewal which quickly responded and stated I would be vacating the unit when my lease is up and wouldn't be renewing anything with them ever again. I also received another email on 02/16/22 asking me did I get the previous email sent which I responded to stating I already emailed you stating I was vacating the unit why are you emailing me about a renewal I've even called in numerous times and spoke with reps over the phone adv I was vacating the unit and to confirm what I needed to do in order to receive my full deposit back everyone there told me I was ok and to make sure I keep a paper trail because Progress will play games with you. The whole time I rented from them I was never late even during Covid and everything bills were paid on time all of a sudden its time for me to move out and I did I was charged prorates left and right and late fees when I was already moved out and residing somewhere else I emailed this company time and time again as to where my deposit is and what I was charged moving out and they pick and choose which ones to respond to and until this day I'm not understanding why I'm being charged anything after my move out date not only are they holding onto my funds they also were supposed to reimbursed me for the unit damaging my belongs and making my family sick and my bills being increased from leaks and water heater constantly running up my electric bill being defaulting and leaking.

  

  Business Response

  Date: 11/28/2022

  Check was confirmed as delivered by ***** to the address provided on 9/19. 

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey my name is ********************* , I applied for one of progressive residency in June I pay for the application fee and and holding fee for some reason my application was canceled,ok no problem I ask for my $250 holding fee back every day went I call they tell me different things every day and give me all kinds of numbers to call went I call they say they will look into it up to nw I have not gotten my refund yet I just need my money back if I dnt the house which I didnt I just need my money it could help me right now?

  

  Business Response

  Date: 09/06/2022

  Hi ******, thanks for taking the time to reach out. I'm sorry to hear that you have not received a refund of your holding fee. My records indicate that your holding fee was forfeited because your application was canceled for fraudulent activity. After review, we see that applicants on the application were connected to a prior eviction. If you have any other questions or concerns, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed as directed on the website for a payment arrangement for august rent on July 22,2022. They took 3 weeks to respond saying email was not sufficient. When I called and explained I did what the website asked, they told me oh well and that it was now too late to do a payment arrangement and that they wont honor the email. Progress posted and mailed a 7 day notice to pay or vacate on 8/18/22, however when I called to verify when exactly the 7th day would be, they told me that they filed on the 9th and that my 7 days were up. I explained to them that I have doorbell video footage of the letter drop off as well as a screen shot of the mailed letter with the postage date on it (8/18/22). They told me that they couldnt honor it and that my 7 days were up. This is illegal. Ive spoken to 3 different departments and All Ive gotten is that it doesnt matter when I was served and that they wouldnt change anything. Again ILLEGAL and leavin me and my 3 small children on the verge of eviction. FIX IT PLEASE

  

  Business Response

  Date: 08/26/2022

  Hi *******, thank you for taking the time to reach out. I'm sorry to hear of your billing concerns. I've shared your comments with our Collections team and I see that you have been contacted by *********. ********* has informed me that we have agreed to waive the late fee on your account as a courtesy, and you have informed us that the remaining balance will be paid once the proper credits are applied. I also see that ********* has placed your account on hold, and you will not be filed on at this time as a result of the issue with the delivery date of your demand letter. If you have any other questions or concerns, please feel free to reach out to us here, or follow-up with ********* for the most prompt service. Thank you, and have a nice day. ************

  Customer Answer

  Date: 08/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates of the transactions in question are June * August 2022. On Tuesday 16 August, I received an automated voicemail stating a balance of $506 was owed to Progress residential; a similar voicemail was left the following day. On Wednesday 16 August, I sent an e*mail to Progress Residential asking for clarification because I was unaware of any late payments. After logging on to my Progress Residential account, I saw that $125 late fees had been charged to my account on the fourth day of June, July, and August. On Thursday 18 August, I spoke with Progress Residential representatives in the customer care and collections departments asking for clarification. No resolution was reached and customer care opened a case. On Friday 19 August, I received a generic e*mail reply to my initial e*mail stating that late fees are generated when payments are received after the deadline and that the case was being closed. The nature of my dispute is two*fold. First, I am disputing Progress Residentials practice of allowing the late fee to roll over from one month to the next, generating additional late fees. I am also disputing Progress Residentials practice of not notifying me by mail or e*mail, regarding delinquent payments/late fees. Progress Residential was not helpful in resolving this dispute. Finally, I seem to recall a very similar event happening last year. And I believe I simply paid the late fees out of fear of me and my child being displaced/evicted. This feels like a predatory practice.My desired resolution is for ALL of the late fees (including those from last year) and any payments toward those late fees * if payments were made * to be refunded.

  

  Business Response

  Date: 08/26/2022

  Hi ******, thanks for taking the time to share this feedback with us. I'm sorry to hear of the confusion that has occurred with your bill. I have escalated this matter to our local team and I see that on August 23, you were contacted via email by a member of our local leadership team, *****. ***** provided an explanation of the fees on your account. I also see that ***** followed up earlier today to ask if you have any other questions or concerns at this time. Please follow up with ***** if you have any other questions for the most prompt service. Thank you. -************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress has continued to not maintain the house that were OVERPAYING in RENT. We have already filed a complaint against them of which they of course only emailed and asked for pictures of the problem, then decided to stop communicating after we sent them. They also acted as if they didnt get our emails. Today we have an issue with the A/C not working again. Now our a/c has been at 86 degresss in ******* summer.. temps are 94 degrees today. Ive made 3 calls to them because I didnt want to be home waiting all day with my 4 kids but progress doesnt care. Their maintenance guy showed up at 5:10 and said they put us on his schedule for 5:30. What the heck is wrong with them. They purposely made us wait all day. A/c is not a handyman job. This should have been a call to an a/c company. I want them to call a certified a/c company to fix the a/c and do it properly. Carpet replaced and walls painted. I also cannot believe they made us wait all day like this. What a pathetic company.

  

  Business Response

  Date: 09/02/2022

  Hi *******, thanks for sharing this feedback with us. I'm sorry to hear of the ** issues you have experienced. I've escalated this matter to our local team and I see that they have worked with you over the past couple of weeks to replace your thermostat and perform additional work on the HV** unit. I see that on Aug 31, our Service Manager contacted you to see if there was anything else we could assist with at this time, and we received confirmation the issue was resolved. If there is anything else I can do to help, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charger a $107 late fee because my final ledger was about $3000 too high for a full months of rent (we moved out July 7) and a month-to-month fee which we never opted into and I paid 14 minutes too late on July 4th at 12:14am after still receiving no explanation about these charges. Somehow I was just supposed to read their minds about paying a self-calculated partial amount, and since I concluded that 14 minutes too late, Im out $108 since nobody there picks up a phone or checks email to possibly offer an explanation.

  

  Business Response

  Date: 08/26/2022

  Hi *******, thanks for taking the time to share this feedback with us. I've escalated this matter to our accounts team and at this time, I see that they have reversed the late fee, and contacted you to inform you that an additional refund check is on the way. If you have any other questions or concerns at this time, please follow up with us here. Thank you. -************