Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential Property Manager, LLC

  5601 Powerline Rd STE 100 Fort Lauderdale, FL 33309-2831

  
• 

  Progress Residential

  1801 Royal Ln Ste 307 Dallas, TX 75229-3179

  
• 

  Progress Residential Property Manager, LLC

  1500 15th Avenue Dr E Unit 103 Palmetto, FL 34221-2823

  
• 

  Progress Residential Property Manager, LLC

  8604 Cliff Cameron Dr Ste 110 Charlotte, NC 28269-8506

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mailed my security deposit but with the way the check was written it was impossible to deposit. I went to two separate banks multiple times and followed their directions for how to endorse the check and everything. I called customer service and they left me on hold for almost an hour and then I emailed their customer service and they have not been responding. This is $3,000 of my own money that i paid them and I have asked them to right this and they keep closing the complaint without solving the issue. I have asked them multiple times to fix the check or to reissue the check but they have not.

  

  Business Response

  Date: 08/23/2022

  Hi *****, thank you for taking the time to share this feedback with us. I'm sorry to hear of the issue with your refund check. I've shared this matter with our accounts team, who has informed me that they have stopped payment on the current check and have requested a re-issue of your refund. Please allow for **** days for processing. If you have any other questions or concerns, please follow up with us here. Thank you. ************

  Customer Answer

  Date: 08/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent from the rental company Progress residential. We are first time home renters and it has been a complete nightmare for going on 1.5 years now. We have experienced harassment from Northpointe HOA monthly as well as at least $1000 in bogus violation fees. When we moved into the property the grass was dead and the tree out front was falling over. We bought grass seed and paid the water bill to get the grass to grow. We bought yard tools for up keep and propped the tree up so it would grow properly. We complied. Monthly Northpointe sent fraudulent complaints to Progress Residential about non existent weeds and overgrown grass even though we have pictures and several disputed claims showing that complaints were fraudulent and an abuse of power. Our grass had grown in and we had continued upkeep. They then started making false claims that we had cars parked illegally in the street and the trash bins were being left out. Again we filled disputes providing pictures to be included in the claims with Progress to fight the **** Progress is the home owner and we are just the renters. *** will not hear or rebuttals because we are not the home owner. They just want the money collected. The issue is still on going because when we contact Progress they pass the issue around internally and just tell us the case is being worked. They said they would send out a landscaping company since we again received a fraudulent yard maintenance complaint this month from HOA even though our grass is cut, no weeds, ****** and bushes are maintained. The landscaping company has not followed up and it has been a whole month. I want others to know that Progress Residential does not care about the well being of their renters. They do not communicate with their tenants and are quick to charge HOA complaint fees of $50-$100 even when there is a paper trail of fraudulent cases. When you call for help they transfer you around and even hang up after waiting long hold times of an hour or more.

  

  Business Response

  Date: 08/26/2022

  Hi ****, thank you for taking the time to share this feedback with us. I'm sorry to hear of the frustration that you have experienced with your local HOA. I have escalated this matter to your local team, and I see that you have been in direct contact with them throughout this week as our vendors work to address the issues with your yard. I see the most recent communication occurred on August 24 where our team reassured you that we are working rapidly to rectify the issue with your yard, and both our service manager and vendor are committed to achieving the best possible outcome for you. If you have any other questions or concerns at this time, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident in this home since 2015. The home was acquired by Progress Residential in Jan. 2022 I believe. I am experiencing financial difficulties due to being on LWOP when my 8 year old had Covid-19 for a second time. While I was able to maintain paying rent on time at that time, the loss of income eventually caused a trickle down effect and I was unable to pay my rent for the month of Aug. 2022. I have been in communication with PR to inform them of what is going on with my situation. I emailed them three (3) times beginning 8/3/2022 and did not receive a response. I was informing them that I was applying to recertify for Georgia Rental Assistance (from whom theyve received funds from before). This is the first late/missed payment from me since they acquired my home. I finally found a phone number to call to discuss possible arrangements to keep the home from going into eviction status. Unfortunately, that is not what happened when I spoke with agents multiple times. In fact, with every communication, PR went further into the eviction process even though I informed them that I had applied for recertification. When I initially applied for and was approved for assistance, I was informed that the leasing company is not to move forward with the eviction process while the application for rental assistance is being processed or has been denied. Currently, my rental assistance recertification application is being processed and has NOT been declined. It is my belief that Progress Residential is moving forward to drum up extra fees that are not necessary when they can receive the payment from Georgia Rental Assistance. This is disheartening for me as a single mother of three. One of my children is in college and another is on the autism spectrum and has multiple mental health issues. His issues and Covid-19 are why I initially applied for rent assistance. Also, we have been dealing with a major plumbing issue in the home for two (2) weeks now. We need help!

  

  Business Response

  Date: 08/24/2022

  Hi *****, thank you for sharing this feedback with us. My records show that ********* from our collections team called you the morning of 8/23 and left a voicemail with her contact information. If you can please return *********'s call, she will be happy to work with you see how we can best assist you at this time. Please follow up with us here if you have any other questions or concerns. Thank you. ************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were supposed to move into a Progress Residential rental home in May of 2022. On the day that we had our orientation call scheduled, the company never called us. We were supposed to receive the call, and get instructions on how to pick up our keys that day. We waited an hour or so and called them, where we were told that our house was not going to be ready for another month or so. This timeframe would not work for us, as we had to be out of our apartment before the home would be ready. We had given two deposits totaling roughly $4,100.00, and were told that we could get that money back when we cancelled. I have called multiple times, each time someone tells me that there is a check on the way, and to wait a month for it to show up. Recently, I called again, and the person I talked to informed me that the notes on our file said that we forfeited the deposits. I explained to them that was not the case, and told them everything that had happened. She made a new case for us and sent it to the department that is supposed to make decisions on deposit refunds. This was two weeks ago, and still nothing. It seems like every person I talked to before her was simply lying to me, telling me what I want to hear, just to get me off the phone. We were counting on this money to help us with our expenses, and they have really put us in a terrible position. Any help would be greatly appreciated.

  

  Business Response

  Date: 08/29/2022

  We can confirm that a refund in the amount of $4,523.07 has been issued at this time. Per ***** tracking no. ************, the check was delivered to *********************************************************************************************** and signed for by **************** on Thursday, August 25, 2022, at 10:07 a.m. Thank you.

  Customer Answer

  Date: 08/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progressive Residential owns over ****** properties across our region. Most rents include your water, sewer and trash. On 8/2/22 I paid $2250.00 which included those services. On 8/17/22 I came home to find a lock on my water. I called customer service and was told they would create a ticket (never did). I contacted the water provider and was informed the management company did not pay the water or sewer bill. The water provider would no longer give me information because I was not the account holder, but they do collect my money! This is now going on day 3 a through the weekend because it's not an inconvenience at all to Progress Residential or ********** they have a few names they camouflage themselves with. They have offered to reimburse me for a hotel, but that's another inconvenience. The ********** Utilities water provider has requested the Progress Residential come to their location in ****** (which closes at Noon) to speak with them before the services are reconnected. No where in any of these actions have ME or my Family the Tenant or tax payer been satisfied. After reading reviews I am now learning that both companies ********** Utilities and Progress Residential mimic the exact same behavior. At what point do Humans start to care about other Humans? My account on ********* shows a ZERO balance. I also spoke with ********** they show a zero balance. This temporary rental has turned into a total nightmare. First A/C went out in May and it took them almost a week to repair a 50 dollar issue . Second, Hot water heater stopped working in July. So I fixed it myself. Third No water in August. This clearly shows that the properties are NOT properly maintained by the mangement company. And the end result is tenants pay between $1500 -$3000 to a slumlord. Please provide me with the water that I pay for monthly.

  

  Business Response

  Date: 08/26/2022

  Hi ********, thank you for sharing this feedback with us. I'm sorry to hear of your frustrations and for the lack of resolution from our team. I have taken some time to research this matter and see that the water has been turned back on at this time. I also see that a credit of $125 is being applied to your account for the inconvenience. If you have any other questions or concerns at this time, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential is a very hard company to communicate with. I've been emailing and calling for weeks with no responses to explain my current situation. My charges for my "rent" keep going up with fees and is adding to an amount I'm already drowning to pay. They state they will work with you but this is not the truth and it's becoming harder and harder to be comfortable in my "home". I constantly have a fear of being put out, and they haven't even heard what's going on with me. I'm scared!

  

  Business Response

  Date: 08/24/2022

  Hi ******, thank you for taking the time to share this feedback with us. I'm sorry to hear of the confusion you have experienced with your account. My records indicate that you were able to speak with a Collections Supervisor on August 19, and also spoke to a collector from our team. I see that you were advised your account is in evictions, and the evictions process was explained to you. Our associate went over the process of applying for rental assistance and informed you that you have time. I see prior that day, you called to ask if we would accept a partial payment towards the balance. Our team explained to you that because your account is in eviction status, we are unable to take partial payment because of the prior month's balance being carried forward. If you have any other questions I can relay to our collections team, please let us know here. Thank you. -************

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a house through progress residential on June 9th got approved on my move in date I was told that the house was unavailable so I picked another house and on my movein date I was told the house had squatters I already paid them a **** dollar deposit plus 700 more so I then picked another house and on that movin date I was told my application was canceled due to fraud with no response or explanation and was told the would keep my funds I have two young children we are homeless at the moment I still haven received my refund for all the money I paid in the mail can you please help me get my money mailed thanks

  

  Business Response

  Date: 09/01/2022

  Hi *******, thank you for taking the time to share this feedback with us. After review, I've determined that your application was denied because certain information was unverifiable in accordance with our application disclosures as found on our website. This decision is final. Thank you. ************

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential is a HORRIBLE company to deal with, their customer service department / billing is the worst I have EVER seen. Case # ******** for charges on my account that shouldnt be there is still not resolved, and NO ONE will call me back about the issue. I noticed on my August rent bill there was extra charges (electric from 5/31/22 to 6/5/22) in the amount of ***** and a ***** fee for a utility default fee. I contacted them right away and told them I paid my electric bill, they told me I needed to contact Conservices to get this taken care of. Called Conservices they sent me an email closing my case saying my account with them is closed and i needed to get with Progress about billing issues. I called progress again and right away they directed me to conservices, I said NO I got an email from them stating that my account is closed and YOU need to get these charges taken off my account. Now on 8/10/2022 more charges appeared on my account electric charges from 6/6/2022 to 9/12/22 in the amount of ******. Again, I called and got nowhere, emailed more proof that i paid my electric bill with AmerenUE during the times they are charging me along with the proof from AmerenUE that I have current services and will have up until 9/12/2022 when me lease ends and I can get away from this horrible company.I just need someone/anyone at this point at progress to get these charges totaling $678.15 OFF my account. I have sent in proof several times, yet they refuse to remove these charges.

  

  Business Response

  Date: 11/28/2022

  As of 10/13, the residents ledger indicates that he was credited the requested funds, and sent another check that was cashed on 10/5. 

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  House was rented from Progress in May of this year. The application process was quick and simple. However, when we moved in the house was not cleaned, the grass was not manicured and 3 poisonous snakes were found in knee high grass in the backyard. Also a proper inspection was not done as the ** was double filtered which caused a malfunction in the **. When the ** stopped working progress would not send someone to the house for 5 days during a heat wave where inside temperatures were above 105 degrees. The vent for our dryer had also not been cleaned since the house was built and was definitely not inspected by progress. This issue was a potential fire hazard and dangerous to our family. Since the last maintenance request was such a mess we decided to have someone else do it same day and bill to progress. We have sent 2 maintenance bills to progress now ,one of which they will not agree to pay for even though a decent inspection of the home could have prevented any of these issues from arising during our stay. They now are telling us we owe them another 900$ on top of the 900$ we have spent to maintain their house. And now are trying to evict us.

  

  Business Response

  Date: 08/24/2022

  Hi ******, thank you for taking the time to share this feedback with us. I'm sorry to hear of the issues you experienced in your home upon moving in. I've escalated this matter to your local leadership and I see that we have been in direct contact with ****. Credits have been provided for all items requested, and **** has informed us that the necessary issues have been resolved at this time. If there is anything else that we can assist you with, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential does not care anything about their customer, I just got out of a Fresh Start Program that ran for 6 whole months in which I honored my agreement by paying on time, during the course of those 6 months me and the other party of the lease pulled together everything we had to keep the payments current, mind you during this time frame due to inflation that's affecting the entire *** things our living expenses have increased as well gas, our electric bills the list goes on so we had to put our other bills are pay plan or rather neglect to oversee those bills in order for us to keep a roof over our heads, we don't have the funds to move anywhere else right now, so this months rent has not been paid as of yet however I just received a physical Demand Letter in the mail on yesterday also an email that actually dropped in my spam folder stating that if we didn't pay by the 15th we were going to be up for Evictions, I understand Business dealings let me say that, However my issue is I checked my account and there is a 500 dollar attorney fee and a 200 dollar Eviction admin already of the account that has never happened like this quick I have been living here almost 5 years and I have been able to make arrangements past the demand date i have made arrangements to pay by the end of the month before, so I had to call I spoke with a Rep that me our account is already on the docket for court I'm like What are you serious something is wrong with that why is everything so mean towards the resident, why so quick look at the history I just spent 6 months paying on time why would you come to the conclusion I wouldn't pay at all the month is not over yet, we are busy here trying to work overtime to get the money to pay, Progress can go without corresponding with you for as long as they so choose, but as soon as you don't say something quick they are ready to put you out on the street it's crazy

  

  Business Response

  Date: 08/24/2022

  Hi ********, thank you for taking the time to share this feedback with us. I have escalated this matter too our accounts team for their review, which they have had a chance to perform. Our records indicate that you were provided the proper credits as you progressed through the Fresh Start Program. Due to the remaining balance on the account after credits were applied, the eviction process was started. I see that at this time, you spoke with a member of our team on Monday, 8/22 at which time you informed us you would be sending in the total amount due in certified funds. If you have any other questions or concerns at this time, please follow up with us here. Thank you. ************

  Customer Answer

  Date: 08/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************