Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  2030 S. Country Club Drive Mesa, AZ 85210-6857

• 

  Discount Tire

  7040 N. 43rd Avenue Glendale, AZ 85301

• 

  Discount Tire

  1230 S. Milton Road Flagstaff, AZ 86001

• 

  Discount Tire

  1572 E Florence Blvd Casa Grande, AZ 85222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my car brand new 2024 ****** in to get a tire checked out because it had a hole in it as well as put a warranty coverage on all of my tires which I always do with all of my cars at discount tire. I waited a long time because I was told by the store Manager ***** that most likely it'll be fixed. After patiently waiting for 3+ hours I was told to go to the car with *****. Upon reaching the car I saw that the tire has been removed and I thought they were able to fix it and are doing so but ***** then told me that they couldn't fix it. I asked why did they not put it back and was told that it's against policy to put the tire back on since it's not fixable which later on I found out that it wasn't true. They ended up putting my spare tire. I took my car to a different tire shop and they were able to fix the tire with no problems. Now at Discout tire, when they installed the spare tire I got in the car and left because I was frustrated with the amount of time lost for something they could have told me about within minutes. When I reached the hospital to visit my grandma I wasn't able to lock the door due to "no key detected" it was already way past 6 and they were closed. I called my friend to bring me my 2nd key and the next day I called discount tire and told them that when I was at a specific intersection and turned a hard right I did feel something fall off of the windshield. ***** told me that it would be the keys inside of a plastic cylinder and to go to that location and try finding it, if I don't find it then they would proceed with a claim.After looking for hours I got frustrated since I couldn't find it (on a very busy highway risking my life) ***** told me to come to the store. At the store he said that tomorrow in the morning he should get the approval. Next day I called and was told that they were not responsible for the keys and that he called the ****** place and was told I only had 1 key (which is a lie as confirmed by the dealership manager)

  Business Response

  Date: 07/22/2024

  Hello *********, thank you for reaching out to Discount Tire and for bringing this to our attention. We certainly would like to look into this for you with our regional executive staff and our store management team. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to us using our link below. Thank you for the opportunity to make this right with you.
  
  Discount Tire
  **********************

   

  [ ref:_00D6g34gEj._5006g16ULrl:ref ]

  Customer Answer

  Date: 07/27/2024

  I was not contacted but I filled out the questions on the link provided. I'll wait but in case it wasn't resolved I'm rejecting the message on here until further notice 

  Business Response

  Date: 07/29/2024

  Hello,
  
   
  
  After researching this issue, we have found that ***************************** has been in contact with our regional staff and has been given multiple offer to resolve this situation but all offers have been refused by the customer. We ask that the customer please reach out to our ********************** staff for any additional questions. We will be considering BBB complaint ID ******** closed and resolved.
  
   
  
  Thank you,
  
  Discount Tire

  Customer Answer

  Date: 07/30/2024

  please be sincere. I've been trying to reach the regional office and was told the highest person I can speak to is the store Manager *****. 

  I dont even have a number to call except for the 800 number where I'm always redirected back to the store Manager. I did speak to the insurance company supposedly to make a complaint and was directed to get some documents from the dealership which I did, but ever since I've been trying to call them back with no answer. Please at least provide solutions and take care of your customers and stop your false claims. This is very unprofessional.

  Business Response

  Date: 08/20/2024

  Hello,

  We have reviewed this case and see that the customer has been in contact with both the store manger and our regional staff regarding their concerns. The customer has been given several offers all of which he has refused. We have no intent of reimbursing the customer for an invoice that cannot be verified. We will still be happy to replace the customer key but otherwise we will be considering this case closed.
  If the customer would like for his key to be replaced,we ask that he please reach out to our store manager.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 08/28/2024

  I have yet to hear from anyone.

  I contacted the store 3 times to finally get ***** the store Manager to answer me. He said that he told me he will reimburse me for the key (which he never did tell me at all) but will not make me another key. The contradiction is the only issue I keep facing with ***** and the discount tire management from that store. I informed him on this thread and he said he knows nothing about it and was not aware there's a BBB complaint. He finally said he's gonna reach out to his management and find out and call me back on Monday. It is Wednesday already and have yet to hear from anyone. I need solutions. This is unfair.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a set of wheels and tires from discount tire used employees recommendations at the time. Tires have terrible ride quality and wheels are already fading with paint finish. I reached out to corporate to see they can exchange two different tires and warranty the wheels towards a different wheel and finish barely had a new response. Block of communication asked for them to do anything to help for a 20+ year customer and there is a lack of eagerness to resolve my issue. Went to local discount tire at ****************************** and was told a manager would call me which they have not and they tried to charge me my certifications instead of exchanging the tires penalizing me for the process. I am interested in exchanging these terrible tires or something with better ride quality at no cost and exchange these defective wheels for a different finish and brand that I have had good experience with the past. The employee who sold me these wheels and tires was very nice, but clearly had no way of knowing that both the wheels, being poor quality and the tires giving me a ride quality issues would not have been a concern at that time. I have a long history with discount tire continue to use them for mine and my familys vehicles and Im just looking for discount tire to step up to make us happy without forcing us to spend a bunch of money out of pocket again

  Business Response

  Date: 07/18/2024

  Hello ******,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 07/22/2024

  Discount tire installed new tires I paid for after my original concern and damaged my wheels in the process- not happy w this experience waiting on a response from discount tire have emailed numerous people without a response yet.

  Business Response

  Date: 07/25/2024

  After researching this issue, we have found that *************************;has been in contact with our regional staff as of 7/23, and they have worked out a plan for resolution. We will be considering BBB complaint ID ******** closed and resolved.

  Discount Tire

  Customer Answer

  Date: 07/26/2024

  there has been no resolution they said they are reviewing the claim and the store is taking no liability for the issue- there is absolutely no resolution as of yet

  Business Response

  Date: 08/20/2024

  Hello ******,

  I have reached out to both our claims team and our regional staff regarding this experience. After speaking with them I have asked that a member of our claims team follow up with you directly and as soon as possible so that we can work with you to toward a resolution. So please expect to be contacted within the next 48 hours by our claims team. I am deeply sorry for any inconvenience this has caused and if you have any additional questions or concerns please reach out to us by following the link below.

  **********************
  
  Sincerely,
  Discount Tire

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice # ******** WO#******** Today, Wednesday July 17th I went to the ** in ********, ** Store #**. I had made an appointment the day before as I wanted to ensure I had a smooth experience but I had a horrific one. I walked in and was greeted by ***********************. As I was sharing with ***** that I was here for an oil change appointment and that I had come in on February of this year, purchased four tires and was given 3 years of free oil changes but that I hadn't received the coupons. Before I was done with my interaction with ***** I had the store manager step in *************************** and he instally said "YOU NEED THE COUPONS" pickup his cell phone and walk away abruptly. ***** and I looked at each other and he started asking me more questions. I told him that I had come in when ******* was the manager and that the district manager ***** had taken my rebate application (Invoice ********) and that as of today I hadn't received the coupons. I also shared with ***** that ****** was a bit rude as he was still on the phone 5 minutes later (PLEASE REVIEW CAMERAS 11:27am) ***** went back and spoke to ****** and then he came back with a better attitude and told me that he was going to take care of it. My car was finally ready at 12:37am and I was told by ***** that my car had an"oil leak" as the CRANKSHAFT SEAL was wearing off. I said that I came in on Feb and It's now July (5 month since my last visit) and I now have a problem that wasn't identified 5 months ago. I told him this seemed off and I declined the service. I walked out and checked the car and I noticed I was missing a tire cap. ****** replaced it. As I was driving home in 107 degree weather I notice my car making a noise. It turns out the bottom pan of the vehicle was left loose. I had to get my my knees in the middle of the street check under, looked at the damage caused by me driving, made an illegal U turn and returned to the store. I told ************** was NOT HAPPY and that the pan was just fine when I arrived.

  Business Response

  Date: 07/18/2024

  Hello ******,

  We sincerely apologize for what you describe and for any confusion. We believe that you may have us confused with one of our competitors.
  
  Our company is called Discount Tire across the ************************* and are called America's Tire in northern California due to a company called Discount Tire Centers who were established prior to our company entering the northern California market in the mid 80's.
  
  We have been in business for over 60 years and are the largest independent tire distributor in the ************************* with over 1100 retail locations nationwide.
  
  We ask that you Click Here <*******************************************; to visit our website where you will be able to find the contact information for our retail location near you. 
   
  We would like the opportunity to earn your business.

  Customer Answer

  Date: 07/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in location ************************************************************************* because a bad tire a blown to get a replacement. Today Monday 7/15/2024 I picked up my vehicle from the shop after service was done and noticed someone smoked a cigarette inside my car and destroyed car with a discussing smell that came to my face when you started the air condition, When I called the shop the assistant manager said maybe we left the windows down at parking lot because was hot today and maybe someone came smoke in the area next to your car. They need to removed this smell from my car and clean it as was before and tell them employees never smoke in customers' cars.

  Business Response

  Date: 07/16/2024

  Hello ******, thank you for reaching out to Discount Tire. We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to us using our link below.
  
  Discount Tire
  **********************

   

  [ ref:_00D6g34gEj._5006g16TvUt:ref ]

  Customer Answer

  Date: 07/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a flat on my new car tire, only 1500 miles. A small piece of metal in center of tire causing puncture. New car has no spare so had to wait an hour for "free repair". Discount told me upfront they probably couldn't do repair and tried to sell me another new tire for $230. I had them take tire off rim to see how big the hole was inside. They said hole was too big to repair, that repairing it would be a hazard. This is a NEW tire. I told them I'm NOT buying a new tire. I told them to just put a plug in the hole so I could get it home. They refused to fix tire. All they would do was put tire back on car. I managed to get it home using air pump in trunk 3 times to keep it aired up. Today I took tire to another shop had it repaired for $20. NO PROBLEM! Discount is scamming customers offering free tire repairs so they can tell customers they can't repair tire saying you have to buy a new tire! Customers beware of this UNETHCAL practice!

  Business Response

  Date: 07/13/2024

  Hello ****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting over a week for a tire that would replace the tire on my suv they called me and told me back the end of June the tire would be there it s the month of July i still don't have the tire and they told me i had to pay 60 for the certificate

  Business Response

  Date: 07/11/2024

  Hello *****, thank you for reaching out to Discount Tire and for bringing this to our attention. We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to us using our link below. Thank you for the opportunity to make this right with you.
  
  Discount Tire
  **********************

   

  [ ref:_00D6g34gEj._5006g16TcT4:ref ]

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried calling the discount tire branch that handled my vehicle's tire replacements on Jul 7 2024 and their voicemail wasn't working. I called the ** corporate number and left a voicemail on Jul 7 and did not receive a callback. I'm filing an online complaint because I don't have time to keep calling with no response or working voicemails or to visit the store right now. I was told by the sales rep that I would be getting Michelin defender 2 tires put on my car. My receipt says Defender 2 as well. Instead they put on 2 Continental Control Contact tires. I just want to get this discrepancy resolved through a billing adjustment, as the tires are different prices, and I want this change formally documented in the system in case I have any tire warranty issues in the future. I do not want to have tire issues in the future and run into problems at ** because the computer says I should have Defender 2 tires on my car but ** actually put different tires on.

  Business Response

  Date: 07/09/2024

  Hello ******* thank you for reaching out to Discount Tire and for bringing this to our attention. We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to us using our link below. Thank you for the opportunity to make this right with you.
  
  Discount Tire
  **********************

   

  [ ref:_00D6g34gEj._5006g16TS2Q:ref ]

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Discount Tire, ********, ** I am writing to formally lodge a complaint against Discount Tire located at ************************************************************. My recent experience with their service has left me extremely dissatisfied due to their failure to honor their commitments and their deceitful practices.On 07/05/2024, I took my car to Discount Tire because one of my tires had blown out. I inquired if it was possible to replace only the damaged tire, but their staff advised me to replace both rear tires for better balance. I agreed to replace both rear tires. after day, I called the shop twice to request that they retain the original good tire for me, I needed it in the future. Their staff assured me that they would save the tire for me.After, when I went to pick up my car a day later, I was informed that all my tires, including original good tire had been discarded. The only tire they had left was the damaged one. To add insult to injury, they falsely claimed that both rear tires were damaged, which was not true. My cars system indicated that only one tire was blown, and I had visually confirmed this when I brought the car in for repair.Despite agreeing to my request to keep the good tire, they failed to do so and did not consult with me before disposing of it. This behavior is unacceptable and demonstrates a complete disregard for customer satisfaction and trust. The compensation they offered was also inadequate and unacceptable. They offered me a mere $40 refund or store credit points for future tire purchases at their shop. Given my dissatisfaction with their service, I have no intention of returning to their shop, making the store credit useless to **** am seeking a more appropriate resolution, including a refund of at least $200 for the original good tire and an apology for their poor customer service. I hope that bring this matter to your attention, other customers will not have to experience the same frustration and disappointment that I did.

  Business Response

  Date: 07/09/2024

  Hello ******, thank you for reaching out to Discount Tire and for bringing this to our attention. We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to us using our link below. Thank you for the opportunity to make this right with you.
  
  Discount Tire
  **********************

   

  [ ref:_00D6g34gEj._5006g16TS4Q:ref ]

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount Tire Location: ************************************************** ***************************************************** To Whom It May ************ letter is to formally complain about a recent service experience at your [Store Address] location on 7/3/2024 and 7/6/2024. During these visit, the technician used a tire tread depth gauge that provided unreliable measurements, leading to the unnecessary recommendation to replace my tires.I am concerned about the accuracy of the tire tread depth gauge used at your store. The technician informed me that my tires needed replacing due to insufficient tread depth. However, I have doubts about this recommendation as I have regularly checked the tread depth myself using reliable gauge and the readings have consistently shown safe tread depth remaining.Furthermore, I have these tire depth results totally different:The technician's reading differed significantly from my own measurements.my reading for these four tires is 5/32. Their tire depth result in 3 days are totally different. These days are in one week.Request:I request that Discount Tire investigate the accuracy of the tire tread depth gauge used at the location I mentioned in this complaint. Additionally, I would appreciate a re-evaluation of my tire tread depth using a different, more reliable method.If the re-evaluation confirms that my tires have safe tread depth remaining, I expect a clear apology for the inconvenience caused by the inaccurate initial recommendation.Desired Outcome:I hope to resolve this issue amicably. My goal is to ensure the accuracy of tire tread depth measurements at your store to prevent similar situations for future customers. Additionally, I would appreciate confirmation of the safe condition of my tires and avoid unnecessary tire replacement costs.Thank you for your time and attention to this matter. I look forward to your prompt response and a satisfactory resolution.Sincerely,

  Business Response

  Date: 07/09/2024

  Hello ***, thank you for reaching out to Discount Tire and for bringing this to our attention. We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, pleas reach out to us using our link below. Thank you for the opportunity to make this right with you.
  
  Discount Tire
  **********************

   

  [ ref:_00D6g34gEj._5006g16TQNj:ref ]

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my tire pressure sensor go off indicating something was wrong with my right side passenger tire. I took it to discount to have it looked at for repair. One got later they called me saying the tire had a nail on the outer rim and it could not be repaired so I asked them to put the spare on and I would buy a tire when I got back to ******. We saw where the nail was and it was on the threads so it was repairable. We took the tire to another shop and they told me that there was already a patch and that someone tried to fix it but they drilled a hole making the tire unfixable. I told that shop we had just come from discount and they told me they couldnt fix it. They never told me they tried to fix it and failed. Note Im stuck with a useless tire having to travel back to ****** without a spare and now I have to buy a new tire because they messed up my tire making my warranty from ****** invalid because they damaged my tire more than what it already was. I have to buy a new tire that is about $250 all because discount tire lied to me about not being able to fix my tire when they tried and made it worse. I want them to pay for the new tire Im having to buy on Monday. I didnt have to pay anything at discount but my guess was because they messed up just didnt tell me.

  Business Response

  Date: 07/08/2024

  We are sorry to hear about the concerns you describe here. We will be reviewing your concerns with our store management team and regional staff, and will ensure this is addressed directly with you. Please expect to be contacted by them within 2 business days of this message to discuss your visit in detail. We appreciate the opportunity to look into this, and look forward to speaking with you soon. 

   

  Discount Tire

  Customer Answer

  Date: 07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************