Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  2030 S. Country Club Drive Mesa, AZ 85210-6857

• 

  Discount Tire

  7040 N. 43rd Avenue Glendale, AZ 85301

• 

  Discount Tire

  1230 S. Milton Road Flagstaff, AZ 86001

• 

  Discount Tire

  1572 E Florence Blvd Casa Grande, AZ 85222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our tire, or tires blew off the wheel right after having DISCOUNT TIRES install them. This caused my vehicle to lose control, and flip over the highway from one side to the other leaving my family upside down, hanging by our seat belts in a ditch off the side of the highway. My Lexus SUV had not had any problems. We drove from California to *********. The officer, and the tow truck driver looked at my vehicle and said that it looked as if another tire was coming off as well. There was grass and dirt sticking out of the tires. I submitted the officers supplement report acknowledging the cause of the vehicle losing control and causing the accident. The tow truck driver agreed. Discount Tires has denied the claim, only offering to pay for what was suppose to be brand new tires, ONLY AFTER I submitted witness statements. Then they wanted a release form signed first!! The tires were improperly installed, defective, or done on purpose. We only asked for 2 tires, however, *****, the salesman said we should purchase 4 tires for tread, balance, etc. I do not have my car, electronic equipment, laptops, items we were traveling with as the trailer with a brand new hitch installed the morning we left on the trip twisted and was dragged in the accident. The brand new hitch was also destroyed. Many citizens thought we did not survive as they came to help. I was trapped upside down in my seatbelt which did not release. Passersby, cut the straps and pulled me out. They pulled our items out of my SUV. We are glad to be alive, glad we didnt cause more damage to the motorists behind us, and thankful our little dogs were alive after we flipped over and slid into the ditch. DISCOUNT TIRES representative, *******************, was denying fault even thought it was the company that was responsible. We could have died, caused injury, death to others due to their negligence. Since we suffered minor cuts, soreness, bruising and my trauma being in car again, he was oblivious to our claim.

  Business Response

  Date: 07/12/2024

  Hello,
  
   
  
  This matter was resolved through our claims team in November 2022 and has escalated to litigation. We are barred from responding to this individual.
  
   
  
  Thank you,
  
  Discount Tire

  Customer Answer

  Date: 07/24/2024

  Re:  DISCOUNT TIRES
    My husband, daughter and myself drove from our home in California to ********* to relocate our daughter in ********* before returning home.  My husband thought we should have our tires checked as one tire was losing air.
    The employee, *****, at Discount Tires, said that instead of getting the 2 tires that we wanted to buy, we should purchase an entire set, 4 tires for balance, tread, etc.  We purchased the 4 tires that he said were new tires with a lifetime guarantee.  We left the tire company, got on the highway, and there was a loud boom. The car loss control and flipped over from one side of the highway to a ditch, upside down off the highway.
    Discount Tires was contacted by an attorney who in their judgement, liability and fraud was determined in that the tires were poorly installed. Were the tires actually all new?
     Discount Tires denied the claim from the attorney with ***************** LLP on my behalf.  Discount Tires had been cited with responsibility causing the accident due to a tire(s) blowing off the wheel. The officer on site submitted a supplemental statement confirming this in his opinion, as did the tow truck driver who both arrived on the scene, and observed the damage pointing out the tires to my husband. This was their estimation of the cause of my Lexus SUV losing control after the loud bang, and flipping over from one side of the highway off the highway, resulting in my family hanging from our seatbelts, upside down in the totaled vehicle.   Pictures, along with the paperwork enclosed from the case was sent to BBB with my complaint. The tires have grass and dirt sticking out of the tire(s) coming off the wheel.
    Discount Tires had installed what was to be 4 new tires on the vehicle, coming off the wheel minutes after leaving the tire company.  There were over a dozen people who came to help us out of the vehicle, and several pulled as many of our personal items as possible from the vehicle. 
    The brand new hitch for the small trailer was twisted, destroyed, also our electronics, items being transported.  The bystanders expected us to be dead.  Luckily, we were traveling at the proper speed, and distance from the surrounding traffic so that no one else was hurt in traffic. 
  *************************
  ********, **
  
  Discount Tires responded to the attorney firm

  Business Response

  Date: 07/30/2024

  Hello,

   

  This matter was resolved through our claims team in November 2022 and has escalated to litigation. We are barred from responding to this individual.

   

  Thank you,

  Discount Tire

  Customer Answer

  Date: 08/07/2024

  Due to DISCOUNT TIRES negligence, my family almost died, I lost my vehicle, electronics, computers, phones, laptop, personal items transported, and the cost of a rental car to return to California from *********, *********. This accident was a direct result of DISCOUNT TIRES failure to install/mount the 4 "new" tires purchased on my Lexus SUV. DISCOUNT TIRES would not accept responsibility, even with an officer, and tow truck driver's statements citing the tires caused the loss of control of the vehicle, thereby causing the crash. DISCOUNT TIRES tried to buy me off with an offer to refund money only for the 4 tires they installed, ONLY if I would sign a paper to release them from further charges. They know they are at fault, and this was an attempt to tie my hands from further action. I will continue to pursue my complaint, and alert the public of this gross negligence.
  

  Business Response

  Date: 08/09/2024

  Hello,

  The last response from our claims department, is our final response.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to write my experience with the product and service the discount tire provided to me. I have a ***** Odyssey that purchased 4 new tires Jan/2023. At that time, they told me that I had a Tire warranty-mile guarantee from the tire company and that if anything happened to the tires, they would replace them at no charge. Yesterday 07/02 I visited the store in ********** *******. It turned out that my front tires were in such bad condition that they gave me a warning that I had to change them immediately. Otherwise, I would be at risk if I drove the car on the road. They said that the damage to the front tires was due to a mechanical issue, They did nothing to the van to make any type of conclusion. I asked the representative to drive it or I could drive it with him and he would see that it was not misaligned. They indicated they could not do anything. The warranty did not cover the tire defect. The representative at the store offered to sell me two new times for $350.00 cost for replacing these two tires. What they offered before was nonsense. There is no guarantee at all. The tires lasted only one year and were around. when purchased the van had ****** miles today it has ****** miles. My wife mostly just drove the car to the ******* ****** grocery. It's ridiculous that I could rely on these tires that have a 40,000-mile warranty. It just survived around one year. In the last year in a half, I purchased 4 tires for my 2014 ***** Odyssey. It is a shame that The tire warranty or tire certificate is a scam. The Tire certificate video clearly explains what is covered. My takeaway is this is a defect in the tire. The agent said they do not have an alignment machine and he did not want to drive so how can they make these kinds of diagnoses if they do not have the equipment or test drive? Discount Tire does not have alignment equipment and they did not test the vehicle.

  Business Response

  Date: 07/05/2024

  Hello ******, thank you for reaching out to Discount Tire. We are sorry for any inconvenience you have experienced during your recent experience. We do see that you have also reached out to us through ************************ and our Customer Relations platform. Rest assured we are looking into this experience for you. We are in contact with our store management team and our regional executive staff. If our store management team has not reached out to you within 2 business days, please reach out to us with our customer care link below. Thank you for being a Discount Tire customer

   

  **********************

   

  **********************

   

  [ ref:_00D6g34gEj._5006g16TBBw:ref ]

  Customer Answer

  Date: 07/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had new Michelin tires placed of the front of my car, to match the rear tires. the tires that were on the car were still about half tread wear left, so it was an expense that was not based on money, but handling. The wheel on the drivers side front was brand new, had just been replaced due to an accident at the airport, ( not my fault ) by the way. When the tires were put on the car and i started to leave I checked the work, and discovered marks on the wheel, that were not there prior. I asked ****** an employee to look at it and he said they would take care of it, however he need a managers approval due to the cost of the wheel, ( over 250 takes manager approval) so ****** the on site managed comes out and immediately said it was not their fault. He began to argue with me over the fact, and at this point became angry, his voice cracked, hands started shaking, at which point i told him, dont take the personal, which he did, He left and returned with a truck wheel and brake caliper and began banging the truck wheel to show how tough the truck wheel was, which i pointed out to him its not the same wheel, my wheel is a passenger wheel.At his point he started calling me a lier and insinuated I was trying to get something for nothing, and people try and scam them all the time. My car is a luxury car with very low miles and in pristine condition, it's a 2018 model *****************-80. I spent ****** dollars to replace tires that still had half tread life left on them, giving up useful tires. He became angry in front of Camron and I and accused me of trying to scam Discount tires for a new wheel. Told me they would turn it over to claims and they would also disallow the notion, that they did the damage. He proceed to tell me that someone ( ME ) had taken a wire wheel to the car wheel and put those marks on the wheel. He was rude, belligerent, condescending, unprofessional in his demeanor, and escleated this to a very personal level, which was uncalled for. So Im documenting !

  Business Response

  Date: 07/05/2024

  Hello *******, thank you for reaching out to Discount Tire and for bringing this to our attention. I am sorry to hear your visit to service your tires did not go the way it was supposed to. We would like to look into this with our regional executive staff. If our regional executive staff has not reached out to you within 2 business days, please reach out to us with our link below.

   

  Discount Tire

   

  **********************

   

  [ ref:_00D6g34gEj._5006g16TBCL:ref ]

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took one vehicle to Discount Tire to have tires rotated as part of my regular preventive maintenance. Discount Tire employee told me all four tires needed to be replaced. I have only driven about ****** miles on these tires and my tire guage indicates they are all still good tires. Discount Tire employee tried to upsell me for a new set of tires stating I would receive credit for the currrent tires since they did not last ****** miles. I asked to have my tires rotated as I orginally planned but the empoyee refused that service. This is similar to a incident I had three days ago when I took in another vehicle to have a puncture repaired. In that case, the employee refused to repair the tire. Discount tire is unethically trying to sell tires to patrons by claiming thier current tires are defective or need replacing.

  Business Response

  Date: 06/29/2024

  Hello ****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ****** tacoma into get new tires on June 7th, as I left to leave the truck grinded and couldn't be driven. Americas tire forgot to put back on our tire spacers that were on when we arrived. They put the spacers on and I was off. I noticed the truck was driving bumpy so I called to bring it back in. I was able to take it into americas tire in temecula. They immediately said don't drive this truck anymore you have a fractured shock and axle. They said it happened when the americas tire in indio forgot to put the spacers on. It's twisted and fractured the shock on the left side and the axle. I had to get my truck towed to my mechanic and also pay over one thousand dollars to fix what they broke. I called to speak with the manager about what the mechanic did and how they sent me in the road with a broken shock and axle. They gave me the run around and pro.ised me a call from. The manager, which never happened.

  Business Response

  Date: 06/26/2024

  Hello *******, thank you for reaching out to America's Tire and for bringing this to our attention.We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, pleas reach out to us using our link below.Thank you for the opportunity to make this right with you.
  
  America's Tire
  **********************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to file a formal complaint against Discount Tire regarding a misleading warranty promise and premature tire wear.Less than a year ago, I, ******************* *************), purchased a set of tires from Discount Tire and was assured by a sales representative that if the tires did not last until the end of the warranty period, I would be eligible for new tires at a cost of $37 per tire. I believe this cost was for adding a new warranty to the replacement tires. I was very pleased with this offer, as it gave me peace of mind about my purchase. However, when I recently returned to Discount Tire due to significant wear on my tires (after less than ****** miles of use), I was informed that the $37 per tire offer was not applicable and I would need to pay full price for replacements.This is unacceptable and a clear violation of the verbal agreement made at the time of purchase. I believe Discount Tire has engaged in deceptive business practices by making a false promise to secure a sale.I am requesting that Discount Tire honor the original warranty terms and provide me with new tires with a new warranty added at the promised price of $37 per tire. I have been a loyal customer of ********************** for many years and am extremely disappointed with this experience. I hope that this matter can be resolved quickly and fairly.Thank you for your time and attention to this matter.Sincerely,******************* ************

  Business Response

  Date: 06/26/2024

  Hello ****, thank you for reaching out to Discount Tire and for bringing this to our attention.We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, pleas reach out to us using our link below.Thank you for the opportunity to make this right with you.
  
  Discount Tire
  **********************

   

  [ ref:_00D6g34gEj._5006g16Skfg:ref ]

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to write my experience with the product and service the discount tire provided to me over the past year. I changed the four tires at the store about one year ago. At that time, they told me that I had an ******-mile guarantee from the tire company and that if anything happened to the tires, they would replace them at no charge if I paid some price for that service. So I paid all the services they recommended. Last week, I received an email from them stating that I should get a tire rotation service for free, so I sent my car to the store. It turned out that my front tires were in such bad condition that they gave me a warning that I had to change them immediately. Otherwise, I would be at risk if I drove the car on the road. They said that the damage to the front tires was due to a mechanical issue, but I did an alignment service within the last year and had no idea what was wrong with the tires. They still charged me the full cost for replacing these two tires. What they offered before was nonsense. There is no guarantee at all. The tires lasted only one year and around ****** miles. My wife mostly just drove the car to and from school. It's ridiculous that I could rely on these tires for ****** miles. It just survived around one year and ****** miles, and I have to replace these tires. What a shame for the service and products.

  Business Response

  Date: 06/24/2024

  Hello *******, thank you for reaching out to Discount Tire and for bringing this to our attention. We apologize for any inconvenience you may have experienced during your recent visit. We would like to look into this with our store management team. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out using our link below. Thank you for the opportunity to make this right with you.

   

  Discount Tire

  **********************

   

  [ ref:_00D6g34gEj._5006g16SapD:ref ]

  Customer Answer

  Date: 06/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some Michelin tires for SUV. It cost me $945. The same price as the cross tek tire from Michelin's website (these tire are 40k to 50k miles warranty). Discount advertising they have the same tires with $110 off discount I purchased the tires they installed it. 2 years later I need new tires. I went to discount tires and the tires they sold me were only 15k miles. I was lied to and taken advantage of since I am a woman. Even the $110 off I had to requested it they didn't not genuinely give it to me. Now I have to spend another *********************************************************** at least 4years I work from home 2021 and 2022. On top of that I was there every month for some holes in the tire finally it was ***** that fixed for good

  Business Response

  Date: 06/22/2024

  Hello **********, thank you for reaching out to Discount Tire. We apologize for any confusion or inconvenience this may have caused. We would like to look into this with our store management team. If our store management team has not reached out to you within 2 business days, please reach out to us using our link below. Thank you for the opportunity to make this right with you.

   

  Discount Tire

  **********************

   

  [ ref:_00D6g34gEj._5006g16Sa0j:ref ]

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just purchased. Set of 4 new tires for my ****** Highlander. While changing oil, my mechanic noticed these are a year old! Im concerned about the safety of these tires. I dont know how they sold them to me as new. Purchased them at DISCOUNT TIRE in *********** on 6/19/2024. Tires are dated as 4/9/2023. Please help me get this resolved.

  Business Response

  Date: 06/22/2024

  Hello ****, thank you for reaching out to Discount Tire. We are sorry to hear you are not happy with your recent purchase. We would like to look into this with the store management team. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to our customer care team using our link below. Thank you for the opportunity to make this right.

   

  Discount Tire

  **********************

   

  [ ref:_00D6g34gEj._5006g16SZnG:ref ]

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June ********************************************************************************************************************************************************************************* and my rim was damaged I told them it didnt come like that

  Business Response

  Date: 06/21/2024

  Hello ******, thank you for reaching out to Discount Tire. We are sorry to hear that your recent experience at our store was not to your satisfaction. I would like to look into this with our store management team. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to us with our link below. Thank you for the opportunity to make this right.

   

  **********************

  Discount Tire

   

  [ ref:_00D6g34gEj._5006g16SYpp:ref ]

   

   

  Customer Answer

  Date: 07/01/2024

  Good afternoon yes I would them to address the manner of which I was spoken to and how they are handling the situation I just want my rim fixed
  

  Business Response

  Date: 07/02/2024

  Hello ******,

  Thank you for following up with us regarding your recent experience. According to our claims team they are currently waiting to hear back from you as they need some additional information from you. We ask that you please reach out to our claims team so that they can look into assisting you with with resolving this matter.

  Again, we thank you for bringing this matter to our attention and our claims team hopes to hear from you soon.

  Sincerely,
  Discount Tire