Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Discount Tire has 1292 locations, listed below.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  2030 S. Country Club Drive Mesa, AZ 85210-6857

• 

  Discount Tire

  7040 N. 43rd Avenue Glendale, AZ 85301

• 

  Discount Tire

  1230 S. Milton Road Flagstaff, AZ 86001

• 

  Discount Tire

  1572 E Florence Blvd Casa Grande, AZ 85222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25th, 2023, I attempted to contact 3 locations in *** to see if you were able to beat the price of ***'s club. Store #1 *************************************************************. Store was busy. I asked for a call back from ***** and never received it. The other person (******") seemed to busy to assist. Called store #2 *******************************************************. Spoke to ****** and he is helping other customers and will be with me. Waiting an unreasonable amount of time and hung up. Attempted at last resort to contact store ******************************************************************. The gentlemen said that "the prices" are $3 different. I asked if he would beat my quote and he could not clarify. After 4 hours of trying i decided to just place a future order from **** club on the tires. After 16 years+ doing business, it seems you have lost the #1 thing that really matters-*****************

  Business Response

  Date: 09/26/2023

  Thank you for bringing this to our attention, and I apologize for your recent experience with our 3 Arizona store locations. I can see in our system that you have been a loyal customer of ********************** for several years, and I am sure that this is not the kind of experience you have come to expect when you are working with one of our store locations. Again, I am so sorry for this situation and experience.

  I will follow up with our regional staff and ask that they review your comments and your concerns, I will ask that they reach out to you directly as well. So please expect to be contacted soon.
  

  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ******************************************************************** will follow up with our regional management team. 

  *****, again I thank you for bringing this to our attention, and I thank you for giving us this opportunity to correct this situation.

   

  Thank you for being a Discount Tire customer,

  **********************

  [ ref:_00D6g34gEj._5006gxfI6E:ref ]

   

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, 9/16/2023, I went in to install two new tires at Discount Tire, ************************************; then the assistant manager called me into the repair room and told me that the stud on the front wheel (driver side) was already broken! and one stud crossthreaded as it was being taken off on the same tire. He denied and refused to take responsibility for the damage. Then the assistant manager said the car needed to be towed to a repair shop to repair the broken studs. The car was towed to AAA shop on ****************** in Beaverctreek, **. ************** I complained to the assistant manager that their shop (Discount Tire) had done the damage and was responsible to pay the compensation for the repair. I have paid $360 for the repair.

  Business Response

  Date: 09/23/2023

  Thank you for bringing this to our attention. We apologize for the experience you have described, and would like to make sure we have this directly addressed. Our management team has been informed of the complaint and they are looking into it.

  Discount Tire 

   

  [ ref:_00D6g34gEj._5006gxFWj3:ref ]

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 09/09/2023 at 3:42 PM, I visited Discount Tire located at ******************************************************************************************. I informed the customer service representative that my ****** Rogue, 2016 had 4 tires replaced on February 18, 2022. I had bought the certificate of repair/refund/replacement. I notice a crack on the front passenger tire and seem deep. The Discount Tire representative checked the tire and agreed that it represent a road hazard because in fact it was very deep. He stated that the certificate was valid, and it would take about 3 hours for the replacement. He advised me to contact someone to pick me up at the store and he would call me to pick up my vehicle when it was ready. I called a family member to pick me up and while I am waiting in the lobby, the rep says that he input all the data in his system and now I owe $97 dollars. I told him that according to the certificate of replacement, I get a refund for the cost of the tire and they must sell me a tire at the exact same price. He stated that he will have the see the wires popping out of the tire otherwise all he can offer is discount. He added that I must have it replace because the crack was deep and I could have an accident. He then added another discount and he wanted me to pay $75. I did not agree because the tire is damage beyond repair and it has a replacement certificate. Why should I pay? what's the point of buying the certificate? I don't think is fair. Can you please look into it and let me know? beforehand, thanks a lot for your time and support.

  Business Response

  Date: 09/11/2023

  Thank you for bringing this to our attention, we apologize for the experience you have described. Our management team has been informed of the complaint and they are looking into it.
  Discount Tire 

  [ ref:_00D6g34gEj._5006gxBfp5:ref ]

  Customer Answer

  Date: 09/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The manager will change the tire free of charge and add the protection Worth $23.00 for free as well. Thank you so much. 
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount Tire on State Street sold me wheels and tires that should not have been installed on my vehicle because they did not fit and were unsafe. I asked them to put my original wheels back on with tires that fit since the wheels they sold me were incompatible with my vehicle. They lost one of the wheels they took off my vehicle but assured me they have ordered a replacement and would let me know when its in so I can get the correct product for my vehicle. I followed up at least monthly for over a year and was told they are still waiting on the replacement wheel but would let me know when its in. During this time the products that did not fit my vehicle and were unsafe caused damage to my vehicle, requiring three alignments at over $100 each and body work done where damage occurred because rubbing on multiple parts of the body of the vehicle (damage also caused to the tires also presented an extremely unsafe situation because of the wrong fit). Finally when I called in late 2022 I spoke to a new manager (the fourth manager for this store since the original purchase) and he said that the previous managers had not ordered the replacement wheel and they have since lost the other three wheels as well. He ordered replacement wheels and I purchased the tires that fit. I returned ALL of the wheels and tires that were purchased before this transaction. I was given receipts that show refunded amounts for the products but I did not find out until 2023 that they never refunded the original purchase/transaction to my discount tire credit card. Because this had taken over a year the interest free period from the original purchase passed and I was charged interest on the original transaction that should have been refunded. After contacting the store they told me corporate said its my problem and after leaving a message for the corporate person provided from the store no follow-up was done.

  Business Response

  Date: 09/08/2023

  Thank you for bringing this to our attention, we apologize for the experience you have described. Our management team has been informed of the complaint and they are looking into it.

  
  Discount Tire 

   

  [ ref:_00D6g34gEj._5006gwR0bx:ref ]

  Customer Answer

  Date: 09/11/2023

  I'm responding to keep the case from closing automatically per message from BBB until I receive a response with details.  

  Business Response

  Date: 09/12/2023

  Our management team will be following up with the customer to address their concerns. Thank you for bringing this to our attention.

  
  Discount Tire 

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05 Sept 23 I went to Discount Tire **** ******* in *****, ** approx. ****hrs to get my tire pressure checked and filled if necessary and to see about some new wiper blades (I have been to this same location multiple times in the past few years. The young man took a picture of the inside of my driver's door frame(info that contained my tire pressure recommendation and information about the car to include vin number) I told him, "don't do that! I have always requested that whom ever is checking my tires, not to take photos or enter my info into their hand-held device. I have seen some of them take photos of a customer's license plate. The young man said, "it's part of the service and if I won't allow him to he can't help me." This is a safety concen to me!! I believe the information they take WITHOUT PERMISSION is an invasion of privacy and it may be used in the furture to advertise to you or information to be sold.I spoke to a male named ** at approx. **** a.m. he was a manager. He said, "it's out of safety for our customers." I told him, "I believe it is false advertising, as your sign states, "free air check." It is not free if we have to give-up or you "steal our information, you should post something to make customers aware of this or post something like "we reserve the right to refuse service to anyone for any reason." I asked another Discount Tire location for a headquarter's phone number (I was given ************ a male answered, but I had no ideal who he was or what he did, I called another location and was given a number of ************* this was a customer care number for *********************** I spoke to a male and explained to him what my experience was with the Cass St. location. He wanted my information to send an email to a regional person(approx. **** a.m.) I then asked if he could send instead my experience and put infomation out about what I believe is false advertising and making customer aware that their information is being used.

  Business Response

  Date: 09/06/2023

  Thank you for bringing this to our attention, we apologize for the experience you have described. Our management team has been informed of the complaint and they are looking into it.

  
  Discount Tire 

  [ ref:_00D6g34gEj._5006gwQKKB:ref ]

  Customer Answer

  Date: 09/18/2023

  If you (BBB) communicated with the location of Discount Tires on ******* in *****...  I highly doubt they're "looking into it."  Sounds like a "blow-off" kinda response to me.  So, how long might a response take?  Did my information get deleted that I did not give permission for them to have regarding the picture that was taken of the information on the driver's side door?  Did they ever think about some people may have a disability and pain that makes it painful and difficult to check their own tire pressure?  Don't take a person's information without their permission and disclose the TRUE purpose, let the customer decide if they want to be contacted by you for any purpose!!!  In my opinion that is a true "bait and switch!!"

  Business Response

  Date: 09/19/2023

  Hello Treeva,
  
  I am so sorry that you have not yet been contacted, and I thank you for following up with us and brining this to our attention. We did follow up with our regional staff and our store management team regarding or original comments and concerns, and our regional staff have attempted to contacted you directly at the phone number that you have provided to the BBB.
  
  Sadly, it appears that our regional staff have not been able to make contact with you. If you could please provide us with a preferred phone number or email address, I will ask that our regional staff reach out to you as soon as possible.
  
  Treeva, I do apologize for this experience, and I am sorry for any inconvenience this has caused. I look forward to hearing back from you.
  
  Thank you for giving me this opportunity to help correct this situation,

  ********

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023 I had all of the tires on my wife's ************* replaced along with the warranty on each tire and it cost over $1159.34. From what I was told by the sales rep that purchasing the warranty would mean that if the tire was not repairable it would be replaced. Today 9/1/23 one of her tires was replaced due to a nail inside of the tire which was non-repairable, however I was not told that every time I would get the tire replaced that I would have to pay an additional amount for a certificate which cost $45.66. That doesn't seem fair to me as I was not informed nor was I prepared to pay anything as I was under the impression that since I already paid over $154.40 to cover all the tires, I wouldn't have any out-of-pocket expense in case the tire needed replacing. Discount tire needs to make sure that all of their service reps are explaining the same thing to their customers, no once did the service rep that assisted me in April explain anything to me in regards to a certificate. I am a disabled veteran and although $45.66 is not a lot of money to some, I don't have the luxury to part with that amount of money. I would like this complaint to go to someone who has the authority to authorize a refund of the $45.66 which I had to pay to replace a tire that's under warranty. It may be Discount tire's policy but again it was not explained to me and I was very surprised to have to provide that additional payment to get the tire replaced, especially after paying over $1159.34 in April. Another thing I don't understand is that in April I paid $38.60 for a certificate per tire, why was I charged $40.50 today.

  Business Response

  Date: 09/02/2023

  Thank you for bringing this to our attention, we apologize for the experience you have described. Our management team has been informed of the complaint and they are looking into it.

   

  
  Discount Tire 

  [ ref:_00D6g34gEj._5006gwPXYH:ref ]

   

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tires and warranty on July 5, 2022 from discount tires. I brought the car in to the shop today to get those tires replaced because of abnormal tire wear and bulges. I was told my certificates for refund or replacement doesnt cover it. I was told it was normal wear. I explained how I got an alignment and regular rotation and balance but they wasnt going to honor my request.

  Business Response

  Date: 09/01/2023

  Thank you for bringing this to our attention, we apologize for the experience you have described. Our management team has been informed of the complaint and they are looking into it.

  
  Discount Tire 

   

  [ ref:_00D6g34gEj._5006gwPBVM:ref ]

  Customer Answer

  Date: 09/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  The business was fast and swift with a response and resolved the issue. I will continue to do business with them. 

  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the business to have my tire looked at and bought 2 tires but they do not look like tithe two thats on ************ truck has Never Had a bad ride like it does now. Discount tire should really stop trying to get over on Women. They knew this was going to be A Shaky Ride. They Also went through my Console and left it looking like It had been Ramshacked. They didnt put anything back.

  Business Response

  Date: 09/01/2023

  Thank you for bringing this to our attention, we apologize for the experience you have described. Our management team has been informed of the complaint and they are looking into it.

  
  Discount Tire 

   

  [ ref:_00D6g34gEj._5006gwPBaz:ref ]

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/23 My son went to Discount tire store and was ignored until he just bought his tire to someone in the bay. An employee came to him and told my son that his coworkers told him (the employee) that he had to help my son. As if my son was an undesirable that the others didn't want to help. This isn't OK. I have been tires from this store for years. Why would I support a store who allows this behavior. I spoke to a manager who made excuses and told me we shouldn't hold grudges. Oh really is that what we do hold grudges. Disgraceful. I have noticed a change in this store and this will not be tolerated. All of my tires are covered by coverage and at this point I'd rather patronize an establishment that treats all people as human. I'm not holding a grudge just choosing to shop where I will be provided service without a ******. I think your company would rather not see me or my family judging by your actions.

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention, I apologize for the experience you have described. Unfortunately, with the information that you have provided I am not finding you in our system. If you could provide me with the invoice number, the full name and phone number that would appear on the invoice. I should then be able to locate your profile on our store's system. 

   

  
  Discount Tire

   

  [ ref:_00D6g34gEj._5006gwOvgq:ref ]

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tires at discount, I have been denied tire rotation and denied services included in the contract. I have been harassed, property damage and the a physical assault is what I have endured with this company.

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention, I apologize for the experience you have described. Unfortunately, with the information that you have provided I am not finding you in our system. If you could provide me with the invoice number, the full name and phone number that would appear on the invoice. I should then be able to locate your profile on our store's system. 

  
  Discount Tire

   

  [ ref:_00D6g34gEj._5006gwOsXH:ref ]