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Business Profile

Video Game Dealers

CDKeys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a code for 2 months of xbox ultimate from these crooks. Shocker, the code was already used when attempting to use it. I reached out and they told me to reach out to ********* over it to find out when the code was used as they need that info to refund me. Reach out to *********, who does confirm the code has been used, but can't give out the date as they don't see that. Okay, send screenshots of the conversation to these crooks as requested, only to not hear back for days, and when they finally do reply, it was to argue that ********* has to give me that info. I already sent you screenshots from ********* saying the code was used. I want my money back, or a code that actually hasn't been used.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a game. They did not deliver the game. They sent me a download code that was already used by someone else.

  • Initial Complaint

    Date:02/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 XBOX Gamepass Ultimate CD Keys from CDKeys.com and I received 2 codes and neither worked. I had emailed them several times, put in a ticket, said they would get back to me soon and never got anything more from them.

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 25th 2023 I purchased a 1 year Playstation Plus code from this company for $49.99. I immediately tried to redeem the code and while Playstation said it was a code for 1 year of Playstation Plus it also said the code was NO LONGER VALID meaning they most likely sell expired codes. When I contacted CDKeys they said they would have to send my issue on to their escalation team (after the first email which implied I simply didn't know what I was doing and to try again). After their escalation team claiming that they don't give refunds I attempted to report the issue through PayPal who CDKeys just told the same thing "we don't do refunds for digital purchases".So they sold me a non-functioning, most likely expired Playstation Plus code. Instead of saving $10 I now paid $50 for something that doesn't work and they have no desire to fix the issue (I recommended a new code or a refund, both of which they shot down).These people are either scamming people by selling expired codes or they are completely ignorant to the fact that codes expire and that they need to keep an eye on their inventory. Either way it's not worth the risk when they will steal $50 from customers and do nothing but blame the customer for the faulty codes that they sell.

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, February 6, 2023, I placed an order for a PlayStationPlus 12 month subscription for *****. I never received a confirmation email from the company and never received the product; however, my credit card was charged. I contacted customer service at 11:46 a.m. EST. I sent the following email:************************************* <***********************************************> 11:46 AM (3 hours ago) to [email protected] Hello-I placed an order this morning for a 12 month playstation plus subscription and have not yet received any confirmation. I have checked both my spam and regular folders. The website indicates "instant download".If you could please let me know the status of the order, that would be appreciated.************************************* I received the following email back at 12:37 p.m. EST; however, the time stamp on the email response indicated it was 5:37 pm UTC.**************** (CDKeys)6 Feb 2023, 5:37 pm UTC Hi, Many thanks for getting in contact. Our system shows that you were able to access your order and so we hope the issue has been sorted now. If there's anything else that we can help with, please let us know. Kind Regards, ******* L Support Ace | CDKeys Customer Support I responded back immediately and stated: ************************************* <***********************************************>12:38 PM (2 hours ago) to cdkeys.com No, I did not receive a code or any confirmation of the order. please assist. I have yet to receive any follow up and began to read BBB complaints.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order: 26 Mar 2021, 16:32:48 order number:0179263753 Subtotal$25.89 Item: 1-YEAR PLAYSTATION PLUS MEMBERSHIP (PS+) - PS3/PS4/PS5 DIGITAL CODE (***)The code for my order is invalid, I have contacted CDKeys, and submitted all information they requested. However, they refused to issue the replaced new code. Therefore, I do wish to get refund for my order, because it likes a scam.

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with cdkeys.com on Nov 17 and the price was lowered few days later. I contacted customer service for a price adjustment and they refused even though the purchase was made just few days ago and still within the return window. Order# **********, I would like a refund or at the bare minimum store credit of the price difference between my purchase price and the new price of $14.69 on cdkeys.com from the screenshot attachment.

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 5th I ordered a 3 month Playstation plus subscription. I immediately tried to redeem it and it it gave me an error saying that the code was already used or invalid. I reached out to the support center online and they kept asking for different proof and I responded accordingly with each of their requests. They stopped responding to me. I need either a new working code or a refund asap.

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 29th, 2022, I purchased a digital download code for GTA 5 on Xbox for an upcoming birthday. When I attempted to redeem said code, I was greeted with an error message stating to contact the vendor whom I purchased the code from. That same day at 8:38 PM PST I submitted a support request. The initial response was prompt and I was told that the escalation team would be reaching out to me within 72 hours. By the end of the given timeframe, ****** was contacted again and as of October 6th, I have yet to receive a response. This is unprofessional. I understand that mistakes happen but to make no attempt to reconcile the situation is completely unacceptable and businesses such as this one should be held accountable.

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/29, 2021, I purchased a 1-YEAR PLAYSTATION PLUS MEMBERSHIP for 28$. I used the code a few months later when my subscription was going to end for Playstation Plus, only to have an error from the Playstation Store. I contacted the CDKeys company, who told me that the Card had been used (by someone else). The only way this could happen was if the code wasn't secured or was sold by CDKeys to other customers.I've tried following up several times with them about this, with dropped emails, redirects to the wrong department, and a failure to resolve the issue or offer any recommendations to resolving the unauthorized resale of my purchase. I'm also begun contacting Playstation about the issue as well.

CDKeys.com is NOT a BBB Accredited Business.

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