Complaints

This profile includes complaints for Circle K Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Circle K Stores, Inc. has 73 locations, listed below.

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• 

  Circle K Stores, Inc.

  1130 W Warner Rd Tempe, AZ 85284-2816

• 

  Circle K Stores, Inc.

  12806 NM. 28th Drive Phoenix, AZ 85029

• 

  Circle K Stores, Inc.

  4023 N. 47th Avenue Phoenix, AZ 85031

• 

  Circle K Stores, Inc.

  1250 N Arizona Blvd Coolidge, AZ 85128-3206

• 

  Circle K Stores, Inc.

  4402 E. Washington Street Phoenix, AZ 85034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my gas and items as I left store waited to pump gas. It was never turned on after I payed I went back inside and cashier started yelling and using profanity telling me I stole from store. I explained I payed for my items and she didn't say anything to me about supposed stealing. ******* continued to curse saying to get the f*** out of here and if i didn't she was going to f*** me up. I told her I payed for my gas and items and I would file a complaint. ******* stated she didn't give a f*** I was embarrassed and humiliated and she kept my money.

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live 1 block from the circle K in ********* **. On Sunday Dec 9th I went to circle k at 230pm and bought 50 dollars worth of gift cards (2 25 dollar ones) a bottle of water and received 20 bucks in cash back. The ring up was very odd. The first attempt both gift cards wouldn't ring up. The women working went and got a new one, rang it up and it seemed to work but took a very long time to process and complete. I got the cash back because I was on my way to the car wash. When I got home, I tried the gift cards because I had a feeling something wasn't right. Neither gift card had money on them. It just read invalid. I drove back up there, spoke to the man working, and left my info and both gift cards. I was told the store manager would call me. I went up there Monday evening since I didn't get a call and the man working called the store manager. She asked for me to come in the next day and she would "try" to help me. I was kind of offended. I am a customer and I don't work for **********************. This is apparently an issue only she can solve and she can't be bothered to help unless I fall into the lap again for a 4th time? I told the man working I expect a phone call. I'm sure that made her mad because when she called the next day she had zero interest in helping me. She said she reviewed the tape and her system says I was charged for the ***** so I can come get the cards and call the company of the cards. I told her no, they aren't valid and I want a refund back. I went back up there 45 min after I purchased them the second I realized there was an issue. She continues to be rude and make several statements as if I am lying about it UNTIL I said I would call corporate. It isnt my job to chase down my money when the issue occurred at her store on her register.

  Customer Answer

  Date: 01/11/2024

  Circle K corporate is who I am trying to reach. 

   

  The store I have issues with ******************************************************************

  ************.  The store manager is no help.  I've left 12 messages with corporate always being promised to be called by an area director. 

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5, 2024, the Circle K at ******************************************************************** refused to scan a barcode for a Circle K coupon, refused to provide any reason, and verbally accosted me (yelling "NO MA'AM!" over and over) until I left. This was a Circle K promotion with ******** Tuesday. I called ******** and they confirmed that this location was, in fact, a participating location and there was no reason for him not to accept the coupon (it was for a free 20-ounce Pepsi product). I asked if their computer or scanner was down, if there was some explanation, if there was another location where I could go instead but the man (appearing to be the only employee at the time) just kept yelling at me aggressively. It has since come to my attention that they also refuse to accept all coupons from cigarette manufacturers, without providing any reasoning for that either. I believe they are engaged in unlawful behavior. I believe they are reselling beverages and cigarettes without the proper licensing--why else would they refuse a coupon? It was the last day of the promotion and this is the only Circle K in my area, so I was unable to make use of it.

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Listen, I DO NOT UNDERSTAND WHY IT IS SO HARD for the 3 following stores to order Copenhagen Mint Long Cut. EVERY WEEK THESE same 3 stores are out of it. It is frustraing and ridiculous. This has been going on for 3 months!! They are located in ***********, ** and **************** SC. The 2 in *********** are on *********** RD and this is the address for **************** location **************************************. This is every **** week. Order more it is not that hard!

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a young ******** girl ***** hair and a tattoo on her neck very rude and unprofessional. Makes us use self-checkout. Which is ok if your systems scans correctly. But cause she had to help me. She told me can't you see im busy. I told her you serious this your job. That doesn't mean s*** Cause she was texting on her phone. Then today I go in abs she was rude in the parking lot then taking her plate someone dropped off to eat behind the register. While someone else does all the work. I'm calling the health department to see if this is correct cause working in retail myself i know it's a violation. I'm also sending an email to ceo of the company. How can circle k allow such unprofessionalism and rudeness to the customers. I'm also reporting this to the ****** I want the regional manager to call me.

• Initial Complaint

  Date:06/11/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Upon trying to return an item april 10th 2023 at approximately 2pm , ***** at ******************************************************************************* location became aggressive and inappropriate. She denied my return even when offered proof of purchase for a carton of cigarettes we had just purchased. She then denied an exchanged for the correct carton. Mind you the box was not open and had just been purchased. The cigarettes were not the correct kind that we requested and we hadnt noticed until we walked out of the store. She became enraged and confrontational. She started yelling and went around the counter and got breast to breast with my husband and yelling in his face to get the **** out of the store and she wasn't going to listen to anything else we had to say. I saw this and walked up to her and told her she needed to step back and not physically touch my husband or yell at us or cuss or speak to us in that type of way that he was just trying to get what he actually asked for and paid for. She said it was our fault that we walked out with the wrong carton and not hers for not giving us the carton we asked for. She continued to yell and be baligerant, even going as far as following us screaming and calling both I and my husband curse words and for some reason telling me i needed to get a f****** job even tho we were clearly getting into our business truck. It was highly inappropriate and unprofessional. She threatened to have the police come to arrest us even tho she came from around the counter and physically assaulted my husband and I in front of the cameras, other customers and my eleven year old child. She scared my daughter so much she cried, and peed her pants. Even in the way home she continued ceying about the situation. We do not appreciate this type of treatment, as a long time customer and large business owner that frequents this store, this is not how an employee treats a customer that had a simple question and complaint about service.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Tried to get gas at location ********************************************************* on May 11, 2023 at 11:20am mst.. I parked at pump 6, walked into circle k store cashier and handed her $35.00 cash. **** she said her name. I walked out to pump 6 and attempted to pump my gas. I picked up the gasoline nozzle. I pressed the unleaded button. I put the nozzle into my gas tank opening and attempted to pump gas. No gas came out. I tried several times and still no gas came out. I hung the nozzle back up. I walked back into the circle. K. And walked up to the cashier who was still a cashier named ****. I told her the pump did not work on pump six. No gas came out.I asked to be switched over to pump four so that I can pump my $35 of gas. She quickly became agitated at me and told me I pumped $6 of my $30 and she would not give me any money back. I attempted several times to explain to her. No gas came out. She did nothing but argue and shout at me. She would not give me a receipt. I left the location. She claimed that she was also the so called manager ******** as I asked for the **** I would appreciate some assistance in rectifying this matter. This was not right. I did not get gas. I was robbed of my $35 without any recourse to take. I need help.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday 5/28/23, I was in the store at Price and ***********. A Employee named ******, female refused to sell me ***** vaper cartridges. She stated she felt I was buying them for my adult son ***************************** the store, and she denied his sale because he had a small crack in his ** identification card. He has purchased this product many times before from this location. I went into the store to purchase Juuls with my Identification. She refused to sell them, because she saw ** standing by the gas pump, and said you are purchasing them for him. I questioned her about why? She did not take my ID, and stated she would be fired she said if she sold them to me. Stating, they are not for you? I told her, I am legally able to purchase this product. She was rude and belligerent during this time and seemed to smirk as I asked for a Supervisor. She told me she was the Manager. My son is 30 years old, I am his Mother. I can not believe her reaction to this. I am 60 years old.. I repeated I told her I wanted to purchase these for myself. . She stated she knew I was purchasing these for someone else and would not sell them to me. She repeated to me that her job would be threatened if she sold them to me. I am so outraged by her behavior and can not believe she would only state as explanation, without scanning my Drivers License, the she could lose her job. I told her again, I want to buy this product, and will sign a waiver. She refused again. This is my closest store and I frequent it very often. My sons ** is valid and he is legally able to purchase tobacco. But she would not even look at my Drivers License for validation. I am mad and concerned by ******* attitude and behavior at this location. I do not feel welcome there now. and am wondering if there may be further recourse for me to take. Thank you.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lady at the corner store, black lady with crazy long nails, her hair was orange, now it's red.... she REFUSES TO SELL TO ME on absolutely NO BASIS. She's costing you mad money. Best to get rid of her. I have videos of me walking into the store and her refusing to sell to me BEFORE I pick anything up. THEN she kicked me out and locked the door, THEN when she thought I'd LEFT she opened the door to the other customers. And I have another where she thinks I already left and she's letting other customers in.... I'll share that publicly if I don't hear anything back from you. They are up on ******* where I have over 500K followers just waiting to see them. For now, they are private, but I will make them public if you don't fire that woman. https://youtu.be/9qNrukMdciM https://youtu.be/_Duhbx_P_ck https://youtube.com/shorts/9AJYpl1ePUo

  Customer Answer

  Date: 11/10/2022

  The address is ***************************************************************************

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 29, 2022
  I went into the Circle K on **** ********* to redeem a slice of free pizza I won on the Toss football game.. The Manager ******** **** and another cashier were talking about how they 'CAN NO LONGER SELL FROZEN PIZZAS' to customers because customers were not baking them correctly and sueing CIRCLE K, so they were saying, it made no sense. I asked prior to hearing this if they were making any more pizzas? The one cashier said no and **** said sure we can it would be 7 minutes... I said okay? That seemed awful quick but I guess they bake each slice separately, I don't know. ******* brought me a slice of cheeseburger pizza in a box.. 7 minutes again seemed awfully short to cook a pizza. However, I paid with my points I redeemed on Circle K toss game and left...
  I took 2 bites as I was getting on the highway 270 and OMG. I immediately then knew it was RAW, RAW, RAW as it could be. Did they do this because they were discussing this prior? I pulled over on the highway throwing up, I have been throwing up since... I've called people through Corporate and called Ms* ******** ***** ***** ******** senfing e-mails, texts and calls and I have heard nothing. I've been ignored. I'm sick as can be, If I go to the ER I have to pay the first $120.00. October 28, 2022 I have several photos of the RAW, RAW PIZZA. How can they sell me RAW FOOD MAKING ME SO SICK. I have Diarrhea, Abdominal Pain & dizziness. I've been exposed to raw BACTERIA. It's been 3 days now all I can keep down is broth. The ER said to take Pedialyte Pepto Bismol
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Sent from Yahoo Mail on Android
  October 27, 2022
  Ms. *****,,
  
  I went into the Circle K on **** ********* ** to hey a slice of free pizza I won on the Toss football game.. After the Manager ******* and **** and another cashier were talking about how they 'CAN NO LONGER SELL FROZEN PIZZAS' to customers because customers were not baking them correctly and sueing CIRCLE K, so they were saying. I asked

  Customer Answer

  Date: 11/02/2022

   I stopped to get the pizza slice as I have Low Blood Sugar and needed food immediately. I got sick the day of October 27, 2022 when I took 2 bytes as I could taste that the pizza bytes I took were RAW, RAW, RAW. I looked in the Circle K pizza box and could not believe how RAW the pizza was.... Why didn't the Manager ******* check to make sure it was done before he brought me the slice in Circle K's box? Obviously did not care....   I got really sick 2 days later when I was dizzy, throwing up uncontrollably and have  had stomach cramps since. I do not think I will ever be able to LOOK at any pizza (NEVER WILL I GET CIRCLE K FOOD AGAIN)  again much less eat a slice...People that work at Circle K even said on Facebook they  would not order the pizza, I read this from a post on  November 1, 2022.

  Bottom line I was given Raw food, a slice of  pizza by the manager himself ******* in a box from Circle K. I've been sick since.