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Business Profile

Grocery Store

Circle K Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Circle K Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Circle K Stores, Inc. has 73 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While traveling west from Marietta Ga ... we filled up our new 2020 Dodge Ram pick up at the Circle K on * ** ****** ** ***** ***** ** at 8.6 am on Sunday Aug 7 2022 We pulled out of that station onto the highway and 1/2 mile away from that gas station our truck bogged out. Stranded we called our tow and placed truck at Billion Automotive 5 miles down the road. Contacted gas station and ask to get Mgr to call back. Rented a uhaul and continued to our destination. Monday morning we got a full report from Billion Automotive that the gas in our vehicle was tainted with water. Full Flush and a bill of 1188.76. Saved a sample of the gas with the water for us. Contacted the gas station again .. no reply. Picked up truck paid bill dropped up uhaul paid bill .. contacted Circle K corporate NO ONE WILL Talk to us. Spoke to local news station ran a story still no one will address the situation Researched a customer service number called filed a report and the following week received a denial letter because no one else had complained that day. Sioux Falls had 6 inches of rain about 1 hour before we gassed up ... it was early... I called station to get them to stop the pump... I have a written statement from the dealership... I have gas receipt.. I traveled 1300 miles and no problem until we used that gas. I have since went on the air again with Keloland news and a tank worker has come forth with info on the bad leaky tanks Circle K will not talk to me no one will take our calls please help. Simply very poor customer service.. Customers should be able to contact and be heard .. not every thing is cut and dry.

    • Initial Complaint

      Date:08/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 24, 2022 my husband and i went to pump gas at Circle K located on 10840 Dyer El Paso Tx. And we did, the pumps were getting the yellow bags taken off because there was no gas earlier that morning. We pump 20.13 cents, on pump #10. Not half a mile down the street the truck started to stall, thinking that was out of character we
      looked at each other with a question on our faces. We continue to drive about 2 miles down and on the first stop me made the truck stopped and died, my husband and I pushed the truck out of the road and tried to start it a couple of times, being a mechanic he noticed it's sounded as if it didnt have any gasoline, he checked for pressure and it was fine, but did notice it had no strong smell. We had too tow the truck home and we are loosing money because we can not use the truck. I have put a complaint in person and bu phone, we just need my truck running again. Thank you

    Circle K Stores, Inc. is NOT a BBB Accredited Business.

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