Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana LLC

  1631 Navaho Dr Raleigh, NC 27609-7532

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  Carvana, LLC

  63 Pierce Rd Winder, GA 30680-7280

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  Carvana, LLC

  600 Creek Rd Delanco, NJ 08075-5210

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  Carvana LLC

  10335 Palm River Rd Tampa, FL 33619-4579

Review Details

• Review fromPaula C

  Date: 08/30/2022

  1 star
  Dishonest, unethical and shady business practices. Terrible customer service. I had a deal to sell my car to Carvana, they quoted me a price which I agreed upon. I uploaded all required documents and received a message that the documents were being reviewed and I'd be contacted by a rep within 24 hours to schedule a pick up date. No one ever contacted me so two days later I went to the site to check the status of my deal and the agreed upon deal had magically disappeared. I ran the information through the system again and a different deal came back that was almost $5,000 lower than the originally agreed upon price.

• Review fromKeshyra C

  Date: 08/29/2022

  1 star
  I leased a 2012 ********** Tiguan through Carvana in March of 2022. 3 weeks after I got the car a red flashing,warning light came on saying Engine *********** Pressure and the car had trouble accelerating. I took it to a in network repair shop through my warranty. They claim to have fix the issue. Later that week the same warning light came on. Took it back to the shop and they said it was a leak, they then fixed that. I got the car back and once again the same warning light came on. This time I take it to a different repair shop thats in my network and they claim to fix it this time and the same day they give the car back the light comes on again. So I called Carvana and my warranty company to see what my options are and they are telling me to take it back to the last repair shop I went to and have them fix it. Like Im beyond frustrated and exhausted dealing with this issue. Its stopping me from going to work and living my day to day life. Carvana do not want to take the car back.

• Review fromJane F

  Date: 08/29/2022

  1 star
  Bought my first car from them in 2021, was easy. Just tried to buy again. Spent a week getting everything they asked for (paperwork). Spoke to multiple agents on the phone, only to end up two days before delivery and they tell me I answered security questions wrong so therefore they cannot finance me. One of the questions was what year was your current address built? I rent! And owner wasn't for sure. How am I suppost to know this? This was a joke. And agent said there was no one I could speak with about this. Don't waste your time.

• Review fromAutumn H

  Date: 08/26/2022

  1 star
  Wasted my entire day getting paperwork together for these people to sell my car, just for them to tell me on THE VERY LAST STEP I have to drive the vehicle 200 miles away to turn it into them . I can no longer drive, due to eyesight and other health issues. You can't pick it up? Even if you give me less money for the car? Is taking 500 dollars off not good enough to drive 200 miles for?

• Review fromQuinton F

  Date: 08/26/2022

  1 star
  Carvana sold me a vehicle that came completely filthy during a pandemic. within the first week of having the vehicle I had thousands of dollars of repairs to make that luckily their warranty covered. Half a year later my car needed even more repairs done and it was again thousands of dollars worth. Then the company that they go through for financing wrongfully repod my car. I got the car back beat up and dirty with physical damage on the outside of it. I also still need about $4000 of repairs done. in other words, they sold me a lemon needing so many repairs and then tried to repo the car after a representative with the finance company told me that was not going to happen as long as I made a payment by 30 July which I planned to do but the car was repod previous to the 30th.

• Review fromSteven K.

  Date: 08/25/2022

  1 star
  Was promised a vehicle was approved for it was given a date promised a delivery date sold my car based on that date then was told it would be a week later I rented a car for that week and now I'm being told it will be another week later it's ridiculous

• Review fromPriscilla K

  Date: 08/25/2022

  1 star
  ***** a supervisor/ TL was very rude, argumentative and made us feel like we were poor white trash! "What do you want me to do throw money at you!" Our delivery was changed all of a sudden with one day notice, we have been doing business with this horrible and very unorganized company for 2 and a half years with multiple purchases and swaps of vehicles that on the Carfax did not show being in an accident or under water but once we received the vehicle there were issues such a a 2019 ****** Tacoma double cab have the rear end frame bent and bumpers changed and ****** voided the factory warranty. Several vehicles have been in accidents and not represented as such on the carfax washing....horrible customer service. You will never be able to talk to the same person twice, they always claim they will call you back but never do...EVER! You cannot get any resolutions to any problem only fed they don't know and you can't speak with a manager, each time you call they have changed this policy or that policy very counterintuitive to good customer service...we do not recommend doing business with this Company at all....please buyer beware

• Review fromJerCorey P

  Date: 08/25/2022

  1 star
  The site is absolutely horrible! Do not buy a car from here it is a terrible experience. My vehicle was rescheduled for delivery 3 times. I was supposed to be delivered 2 days after purchase but was rescheduled almost a month after. They told me it was a logistic issue at first, then it became a "Car" issue. They made me cancel the order and select a new vehicle so that I could get a car delivered within 2 days. I made them check BEFORE my order was canceled and they confirmed that Saturday was a feasible delivery time. However, once I had them cancel the order, they then tell me that it could only be delivered 2 weeks from now. They have lied to me on multiple occasions and have done absolutely nothing to make it right. It's a horrible place to do business. Save your time and money.

• Review fromJohn M

  Date: 08/25/2022

  1 star
  Horrible customer service, they canceled my delivery the day before The delivery date. They change my delivery date for over 30 days before advising the vehicle was in sellable. They would not replace the sale with a comparable alike vehicle unless I paid $5000 more. Same vehicle with Same options just different color. The reason was not because of paint but by location? What??? Picked out a new car different options two door instead of four-door and again 24 hours after payment and contract signatures delayed my delivery. This is cost me over three weeks of headaches and issues without having a vehicle. I still have no idea when or if I will be getting my vehicle while carvana has my money. This company is a joke do not buy from them.

• Review fromWendy

  Date: 08/24/2022

  1 star
  I had been satisfied with my car and the ability to purchase without being haggled on the pricing. Shipment was good but when it came to getting my registration and license plates, that is where ******************** dropped the ball. They sent my tags and registration to an unknown addressed where it states it was left on a porch and no signature was required. They had texted me that they would be sent in 5-7 days and the package would require a signature. On the confirmation number they finally provided after 2 more contacts to them, it was then that I discovered they sent them to an unknown address. With only 3 days left on temp plates, I now have to scramble, pay for my tags and title out of pocket, wait at the *** for who knows how long to get them and have them cancel what was sent, and then wait again for who knows how long for Carvana to reimburse me. I will not do business again with Carvana nor will I recommend that anyone else does.