Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Carvana LLC has 35 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

• 

  Carvana, LLC

  1026 Marietta St NW Ste A Atlanta, GA 30318-5506

• 

  Carvana LLC

  1930 W Rio Salado Pkwy Tempe, AZ 85281-2207

• 

  Carvana

  15710 Shady Grove Rd Gaithersburg, MD 20877-1401

• 

  Carvana

  10939 Katy Fwy Houston, TX 77079-2203

Review Details

• Review fromElizabeth L

  Date: 08/21/2022

  2 stars
  Buying a car online is fun and easy, until delivery day comes. It's been a month and I still haven't received my car. They keep canceling on the day of delivery because something is wrong with the vehicle. I think vehicles should be inspected before being posted for sale, instead of having to wait till delivery day to do it. I am forever traumatized with this experience. I'm never buying a car online. **************** was nice, but they don't care, bottom line, and now my credit is 22 points lower and I have no car. I'm not even gonna accept their apologies anymore. I'm canceling my order. It's enough for me. I'm going to buy elsewhere sadly.

• Review fromJeff H.

  Date: 08/21/2022

  1 star
  My car was scheduled to be delivered on the 22nd. 2 days before I received a text stating the car delivery was going to be m9ved to the 27th and that I needed to resign documents. I called customer service to see what the issue was. The customer service agent "************ solution was to cancel the order. Or wait. I had already made all the arrangements for delivery. Insurance, loan, took time off work, ect. My end was handled. They dropped the ball on there end. They had no customer service what so ever. No care take the sale. Just "ok" "we will cancel the sale. Is there anything else I can help you with" so basically the biggest waste of time and effort ever. Don't waste your time with carvana.

• Review fromChristopher H

  Date: 08/20/2022

  1 star
  Carvanna sells lemon vehicles and do not cover any costs to fix them during any return window. There silverrock warranty program is useless, they will not cover any item. They do noy nspect the cars and will sell you any car they can buy. No inspections are done. They also put incorrect descriptions on cars just to sell them

• Review fromJermaine A

  Date: 08/19/2022

  1 star
  CROOKS ABSOLUTE CROOKS:I ordered a 2012 Porsche Panemera in July and boy it was a simple process UNTIL the week of delivery. Suddenly its delayed two weeks. All I get is an e-mail. A generic one at that. I call in and it takes me getting upset after talking to THREE reps to find out the master switch for the window does T work so its delayed until 7/31. Fast forward to the week of. I get another e-mail saying delayed until 8/26 (another generic email) I call in and find out its the same exact issue. Now I have to wait a month and a half to get my vehicle. I refuse to wait and they offer me another vehicle with a $250 rebate(THATS IT). The Porsche shows up that Saturday with a crack in the windshield & an AC that doesnt work. I send it back that Monday and Tuesday they take nearly 43k from my account. I call in furious and was told Ill get my money back but they couldnt tell me when. I asked why I was sent a lemon and I was told Carvana does not inspect their vehicles all they do is make sure it can drive. So they lie about that 101 point inspection. This was the absolute worst customer service I have ever faced. After doing some research I found out they sold a kid a stolen car in Neveda. Stay the h*** away from these people.

• Review fromHalana J

  Date: 08/17/2022

  1 star
  I purchased a car in March 2022 and 5 months later the front bumper is paint is peeling. Went to a car wash last month (July) and paint chipped, went back to the car wash a month later (August), and a big chunk of paints comes out of the bumper again. Went this morning 8/17/2022 to get an estimate on having this fixed and was told $1100. I called Carvana twice, the 1st CSR was rude and not helpful (making comments as well youve had the car for 5months) at all and neither was the 2nd CSR. No one wanted to connect me with anyone from their leadership as if this department does not exist! I have had this car for 5 months and NO the paint didnt chip within Carvanas 7 day warranty or their 15 day(s) extension. This just happened and they were not transparent about this vehicle at all. Ive had cars for years and never had paint chipping issues. I have 4/5 more years to pay for this car so who knows what itll look like before payoff. Carvana has a cosmetic package that was not offered with this car and today is the first day that Im hearing about it. They should be held accountable to pay the $1100 quote/estimate that I received to have this corrected. Carvana claims transparency but no one informed me of anything regarding this bumper having a botched paint report-do job.

• Review fromLaVett B

  Date: 08/17/2022

  1 star
  Horrible experience. The 1st vehicle was flea infested and the fan belt was running continuously. We were told that someone would contact us regarding these concerns and that never happened. The 2nd car was sold from under us although we had submitted all of our paperwork and had a delivery date. They acknowledged their error but decided to sale the car to the other person instead and wanted us to start the process over again with a minimal discount. Never again. Very disappointed with Carvana.

• Review fromNightdragon

  Date: 08/16/2022

  1 star
  They do everything in their power to not payout a claim. My first claim was covered by Carvana 100-day coverage. I likewise had the carvanacare premier plan. I purchased the vehicle a month ago.They denied my claim for a tire rotation and wheel balance. The repair shop wanted to do a wheel balance to see if it would fix the vibrations at high speeds. SilverRock claimed that was maintenance and would not pay the claim although I just purchased the car and it was not routine maintenance. When I explained that all my maintenance was supposed to be covered for the first year or first ****** miles, they told me it doesn't cover that type of maintenance. The problem was caused when Carvana put new tires on before I purchased the vehicle. The tires we're installed improperly but they stuck me with the ****, although they claim you have a 100-day warranty. Furthermore, Carvana advertised their carvancare premier coverage as a bumper to bumper warranty. They fix dings, dents, and tires but the rotations that are needed due to the tires being out of alignment are not covered. Lastly, there is car paint misted all over the windshield and over the front headlights. It's clear there was some sort of repair done because upon careful inspection small blotches of paint are on different parts around the car. It's, obvious a new window had been installed as well because of the paint chipping around the windshield. This is suspicious because the car was suppose to have had no accidents reported.Unfortunately, I did not notice until after the 7 days. I believed them when they said I had 100 days to report and issue and they would fix it. I think I will just cancel SilverRock, I mean why bother to file the claim as they fought so vehemently not to pay the first one.Both companies are ridiculous and I warn would-be customers to just go the traditional route to buying a new vehicle. In my opinion, Carvana and SilveRock are terrible companies preying on consumers. I would not

• Review fromScott S

  Date: 08/16/2022

  1 star
  Terrible company. They put me through carhell. Total incompetence and a waste of energy, time, and money

• Review fromJessica T

  Date: 08/15/2022

  1 star
  If I could give 0 stars I would for this review. I purchased a car through Carvana, and then decided to swap it for a different one after a few days. I called Carvana and spoke with a representative who confirmed I called within the 7-day return policy. I chose another car and the rep started the swap process. I drove the 2 hours to the hub to swap the first vehicle for the second one but was told by the local agent that someone at Carvana did not check the correct boxes and the swap could not happen. I was unable to go home with the 2nd car that I actually wanted and drove another 2 hours home with the car that I did not want. Essentially I wasted 4+ hours and ******* miles on the first car. You are only allowed 400 miles during the 7-day period.It took a full week for Carvana to finally get the paperwork corrected on their side. When I asked that they waive the $1000 fee to have the 2nd car delivered to me and swap it out for the 1st vehicle i was informed that this could not be done. I then decided to not buy the 2nd car and asked that someone come pick up the 1st car and that I wanted to return that, too. I was very frustrated after talking with multiple people throughout this process, especially as it was a mistake on Carvana's side.The first available time for Carvana to pick up the original car was a full 3 weeks after I initially picked it up. NOBODY SHOWED UP at the scheduled time. I called Carvana and found out that AGAIN someone dropped the ball and the hub was told I'd drop it off and not that they needed to pick it up. Now I need to wait another 3-5 business days for them to restore the paperwork in order to return the vehicle. I will have had this vehicle for almost a month, paying insurance on it. I am very frustrated at the lack of customer service and the sheer amount of time for anything to get done by Carvana that claims that they will 'Drive you happy'.

• Review fromSam C

  Date: 08/15/2022

  2 stars
  I have all my documentation signed and ready. Check in hand. I have done everything they asked and the day before I am to pick up my vehicle, they change my date which I can not make or reschedule. I have insurance now and soon to be making car payments on a vehicle I do not even have and nobody can tell me when I will get. I work Monday to Friday and I live 3 hours away. I can not just drop everything and go there when they say. I am told there is a title/registration issue. I asked about this when I first started looking and was told everything was smoothed out. I am told I have to resign contracts when rescheduling. Rescheduling was not my choice. It was automatically done by them which I can not change.