Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana, LLC

  4777 Lenoir Ave Jacksonville, FL 32216-6400

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  Carvana LLC

  1930 W Rio Salado Pkwy Tempe, AZ 85281-2207

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  Carvana

  10939 Katy Fwy Houston, TX 77079-2203

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  Carvana Kansas City

  1700 W 29th St Kansas City, MO 64108-3606

Review Details

• Review fromColleen S

  Date: 07/27/2022

  1 star
  I purchased the first vehicle with Carvana July 12 the car was delivered with no air condition, ( I live in *******) vibrating steering wheel and the steering wheel would veer to the right if you let go of the wheel. I was so disappointed and upset that this car arrived in this manner. Carvana claim to have their vehicles go through a 150 point inspection. Because I was in need of a car I decided to give them another chance and swap the car out. The second car arrived and I had a diagnostic done and found out the car was in need of two front tires. SliverRock the warranty company who works with Carvana cars refused to replace the tires even though I was within my 7 day to keep or return the car. Unprofessional, unreliable,and cars that are in need of work. Buyer Beware!!!!

• Review fromJennifer W.

  Date: 07/26/2022

  1 star
  Buyer beware!!! I bought a **** with only ***** miles. It was adorable! With gas prices on the rise I figured if I purchased this to use for my pet sitting business, I wouldnt have to increase prices on my customers. Cant beat 31 mpg AND a cute car! 4 months later, I drive it in the rain. The rain hitting the bottom of the car from the road began peeling the paint off!!! Like a sunburn. My cars skin peeling off in little strips. Carvana told me I shouldve returned the car within the seven days. I tried to explain to them that in that seven days it didnt rain. They basically told me I could turn the car back over to them and take a 400 point hit to my credit or try to sell the car back to Carvana. I tried to go that route, and they offered me $5000 less than what I paid for it . Never ever ever again.

• Review fromSuzanne S

  Date: 07/26/2022

  1 star
  I paid cash for a car in April 2022, delivery from Carvana was good, but I have received no title and havent been able to drive my car in 4 months.

• Review fromSheri T.

  Date: 07/26/2022

  1 star

  Sheri T.

  Date: 07/26/2022

  Waiting for my registration my 45 day tag has ran out expired on 07/07/22 and still no resolution to my problem

  Sheri T.

  Date: 07/26/2022

  They are supposto be in my mailbox on 7/26/2022 ..so I guess we will see I wouldn't ever recommend this company they refuse to give me another 45 day tag so I am paying on a car that sits in my driveway and the insurance on it ...

• Review fromRenee D

  Date: 07/26/2022

  1 star
  I will not recommend you to buy from Carvana, even though it is easy to stay at home and purchase a car online at Carvana. My reasons are so many. Number one the headache where each time you talk to a different customer service who give you a different response. One will tell you that didnt see your information, another one will say that yes we see a check come in from your bank account, another one will say no they cannot find it. With each call for one simple act each person will tell you a different story until a whole week pass by you dont have a specific answers. They do not keep their promises. They dont send you the car on time. They have a very bad customer service I will say from zero to hundred I will say they are at it, this is how bad the customer service is. I would rate them one out of five stars. They are the worst. So be very careful before buying with them.

• Review fromDean F.

  Date: 07/25/2022

  1 star
  I received my vehicle on April 26th and its been 90days and still havent received anything about my registration/title. Reading some of comments on other websites this is a common practice with them. Hopefully this gets resolved sooner than later.

• Review fromBrittany B.

  Date: 07/25/2022

  1 star
  0 stars this business is a scam. I have had issues from day one. Ive tried to be hopeful but now just disappointed. First I paid my down payment, they took my money but no car for a month. I then had to drive 5 hours just to get my car. Cool did that, even sent me a 100 dollar check, thought ok they do care, nope still waiting on my registration to be completed. They waited until the last possible moment to tel me I needed to send in an inspection. Got that done, my tags expire. Contact them and they say I will get a new temp tag via email. Wait dont receive, contact again, now I have to wait up to 12 days to receive new tag but plates should arrive ***** days, how is that useful? Will never use Carvana again, I was told not to but wanted to give them a chance. Id rather walk everywhere then try this again.

• Review fromTerra M

  Date: 07/24/2022

  1 star
  BUYER BEWARE!!!!BUYING A CAR FROM CARVANA IS LIKE GAMBLING ON ***************.My husband and I found what we thought to be the perfect vehicle on Carvanas website. According to the website it was supposed to drive us happy and promised many things. When the vehicle was delivered, it was clearly not what was advertised. It was a 2015 ***** Pilot SE 4x4. Upon arrival we noted that the car pulled hard to the left, had a horribly corroded battery, shook the steering wheel tremendously when applying the brakes and had some cosmetic damage that was not reported on their vehicle description. All of these repairs and the cosmetic damage were approved to be repaired at the time of arrival. The vehicle went directly to National Tire and Battery per their contract with Silver Rock as one of their authorized repair facilities. NTB did nothing with the front brakes at our first appointment and were only instructed by SR to replace the back brake pads. We returned it the following day to have both front rotors and pads fully replaced at no charge as promised. The brake fluid was cloudy and needed to be replaced. It was denied and left as is due to a BS clause that brake fluid is normal wear and tear. We had the vehicle for three days and they still refused to cover the fluids. We had brand new brakes with filthy fluids. The issue of the hard pull to the left was diagnosed by stating NTB had done an alignment and the problem should be gone. It wasnt gone at all. I was then instructed to take it to another mechanic for further diagnosis. Long story short, we took it to multiple other mechanics per SR instruction. We wasted two more weeks of running around only to be denied the repair and told that NTB is now responsible and it should warranties by their negligence at the i trial brake job. STAY SMART FELLOW AMERICANS. BILLIONAIRE COMPANIES LIKE THIS ARE TAKING ADVANTAGE OF HARD WORKING PEOPLE. WE MUST NOT LET THESE CRIMES CONTINUE. REPORT ANY DISHONESTY TO THE D.O.J

• Review fromHeather B.

  Date: 07/23/2022

  1 star
  Great! Until you have a problem. We have a temporary tag that expired yesterday. We called to inquire about obtaining a new one and they told us that the vehicle was registered and a package was allegedly delivered to us with no signature required so nothing they can do. So here we are now with no valid tag and they are unwilling to help even though they allegedly did the process.

• Review fromJamie W

  Date: 07/22/2022

  1 star
  Having purchased a vehicle from Carvana previously, my wife and I decided that for convenience's sake we would buy from them again even though we had registration/license plate issues with the first car. Thought the issue was probably a fluke. In this case, the car is fine but really nothing else.A few days prior to the delivery Carvana required a conference call with our bank to verify funds. No problem, plenty of cash to cover the cost of the car. The first problem came when payment was to be made, Carvana claimed that they could not get a transfer for the purchase price because our account was overdrawn. I looked at our account online and there was still plenty of cash to cover the purchase. Carvana then said that they couldn't, or wouldn't, try again and that we either had to send a cashier's check overnight at our expense or do a wire transfer again at our expense. We chose to do the wire transfer and emailed copies of the transaction as requested. The car was delivered just fine, but a few days later I started getting calls and emails from Carvana stating that we still had to pay for the car. I would explain that we did, in fact, already pay for the car and would send them copies of the wire transfer. This continued for almost two weeks.When we purchased the car, we chose the option that we would pay extra at the time of the sale, and in return Carvana would take care of the taxes, fees, etc., and have the plates sent to us. On June 10th I received an email from Carvana stating your registration is complete and your plates are on the way via ***** and should arrive in 5-7 business days.Approximately 10 business days later and we have no plates. So I reached out to Carvana and was told, sorry, that's an automated email your plates were actually sent by **** and should arrive in ***** business days. Don't worry everything has been taken care of.So I wait. On July 5th, I still have no plates so I call Carvana again. This time I am told that