Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,610 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJason V
Date: 07/12/2025
1 starJason V
Date: 07/12/2025
I would never recommend drive time to anyone. Their customer service was poor. I bought a vehicle and less than 24 hours had to replace the headlight bulb on it. Dealership refused to do anything to help me. All they said was to contact SilverRock. Never ever do business with drive time. I have bought many vehicles and this was by far the worst experience ever. I am only keeping the vehicle because I cant get approved anywhere else. If I could give a lower rating I would.
DriveTime
Date: 07/14/2025
Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We regret to hear of any mechanical concerns our customer has experienced and the frustrations this caused. Please know that we make every effort to prevent mechanical malfunctions by inspecting each of our vehicles before transporting them to our sales lots. However, since our vehicles are pre-owned, we are unable to predict exactly if or when these issues may arise. For this reason, we provide a 30-day, 1,500-mile warranty and offer our customers the option to purchase an additional protection plan. It is important for our customers to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). That said, we apologize once more for our customer's dissatisfaction with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.Review fromFreda B
Date: 07/11/2025
5 starsI had a very pleasant experience when shopping for a dependable car. DriveTime is a great place to purchase a dependable vehicle!Review fromThomas W
Date: 07/10/2025
5 starsThey are very blessing. I was stuck with no car. And they helped me with everything I am thankful for to drive time. I will keep in mind to help few people to go DriveTime. Thank u very muchReview fromShelley H
Date: 07/08/2025
1 starShelley H
Date: 07/08/2025
Do not waste your time going to drive time the choose your down payment choose your monthly payment is just.a bait and switch unless u have fair to good credit and make 3100 a month then they will make u believe that they going to get u into a car and go thru all the ******** they do and then send u on your way they wanted me to put down ****** dollars on a ****** dollar car that the ***** blue book the car is only worth 6000 I told ***** ****** I had 400 I can do today and I do another 450 august 1 plus I could put down 300 in three weeks they wanted my son to come from ********** and co sign so his income from being a EMT and my SSI the down payment would be 6000 don't buy anything from this company they bait and switch which is illegal and my daughter who is a paralegal and works for a great attorney office her boss is having her get the information he needs to sue drive time for discriminationDriveTime
Date: 07/11/2025
Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We strive to provide the most accurate information during the approval process. It is important to keep in mind that these decisions are real approvals and are not guaranteed. When a customer arrives at the dealership, the down payment requirements are subject to change based on the documentation that is provided to the dealership for verification. That includes proof of residency and proof of income. In addition, our sales team will obtain your most current credit score and help get our customer into a vehicle that best suits their personal needs. The desired vehicle will also play a major factor for the final down payment required. Our goal is to set up our customers for financial success during the life of their loan. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.Review fromGeoffrey W
Date: 07/07/2025
1 starGeoffrey W
Date: 07/07/2025
Tried to sell me a 2017 jeep wrangler with multiple issues that was not disclosed at the time of sellDriveTime
Date: 07/11/2025
Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We regret to hear of any mechanical concerns our customer has experienced and the frustrations this caused. Please know that we make every effort to prevent mechanical malfunctions by inspecting each of our vehicles before transporting them to our sales lots. However, since our vehicles are pre-owned, we are unable to predict exactly if or when these issues may arise. For this reason, we provide a 30-day, 1,500-mile warranty and offer our customers the option to purchase an additional protection plan. It is important for our customers to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). That said, we apologize once more for our customer's dissatisfaction with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.Review fromVanita R
Date: 07/06/2025
5 starsOur sales rep ***** was FANTASTIC! He was patient and knowledgeable and really made the experience easy! We are super excited about our new ride!! Thanks *****!And thank you DriveTime! Highly recommend the **********, ** location!Review fromTaKiysha M
Date: 07/06/2025
5 starsI had an amazing experience with **** ***** TN and ***** they was so patient and knowledgeable they made my experience recommendable even with a low credit score just have a stable income and you ride with up to date low mileage vehicles THANKS DRIVE TIME TaKiysha MReview fromJorge V
Date: 07/04/2025
5 starsTk to the sales lady,make me buying the car i need,good job, and patience answering all my questions. I have very good time on the ********** to Drve Time.Review fromShanita D
Date: 07/02/2025
5 stars******* was amazing we waited 2 months and still got it done thank u so much its greatly appreciated and I drove off in a 2024Review fromCecil B
Date: 07/01/2025
5 starsVery good experience all around. Great staff that knows the way to treat you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.