Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,610 Customer Reviews
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Review fromKris A
Date: 07/22/2022
5 stars************************* was great. Not pushy or erigant, was really easy to work with. He was very accommodating. Thanks guys for an awsome job.Review fromLaTasha P
Date: 07/22/2022
5 starsThe staff was amazing and it was a great experience. I was able to purchase a vehicle in a short amount of time. It was truly a wonderful experience. Thank you Drive Time.Review fromSteven E.
Date: 07/22/2022
1 starSteven E.
Date: 07/22/2022
I recently purchased a 2016 Dodge Journey and have had to put $1600 in repairs in 2-3 months of owning the vehicle. Main issue was an oil leak which was not covered by the warranty (valve cover needed to be replaced). The oil was causing the serpentine belt to break (3 times before pep boys figured out that I had a leak). Drivetime stated that I had to own the vehicle for a year to trade it in and since I had it for more then 30 days I had to pay out of pocket for everything the gap coverage did not cover. I do not think its fair that I had to pay for that and also that I couldnt return the car for a different one. I would not recommend this company to anyone and will no longer be purchasing vehicles from them.
DriveTime
Date: 07/25/2022
Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. We deeply apologize for any mechanical concerns our customer may be experiencing with their vehicle and for any inconvenience this caused. We want to assure our customers that all our pre-owned vehicles are inspected before transporting them to the sales lots in an effort to prevent mechanical issues. Should something occur after the vehicle leaves the lot, every vehicle comes with a 30-day/1,500-mile Limited Warranty for mechanical failures. We also have an optional *************** Contract (VSC) to assist in most situations there-after. It is important to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customer's cost of ownership. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). With that said, we are sorry if this negatively impacted our customer's impression of our **********************. Should our customer wish to discuss their experience further, they may contact our Customer Relations team at **************, and a representative will be glad to assist.Review fromTiffanie J
Date: 07/21/2022
5 stars****** was great! Very helpful wanted to help anyway he could!Review fromKatrina C
Date: 07/21/2022
5 starsI highly recommend DriveTime. It was fast and smooth. My salesperson ****** was terrific, not like the stereotypical car salesman, he was attentive, patient, and not bad on the eyes either. I will recommend DriveTime to my friends and family. Thank you DriveTime..I love my car.Review fromAndrea V
Date: 07/20/2022
5 stars*************************, great service, help me find the kind of car I was looking for and walk me through the process, even to set up my app, Thanks Yunni, I love my carReview fromthomas s
Date: 07/20/2022
5 stars******************************* at the ****** ** location was great as always this is the 2nd vehicle we have bought at drivetime from ********. i would reccomend him to anyone.Review fromElizabeth B
Date: 07/20/2022
5 starsWas helped as soon as I arrived. I had a few cars in mind and they were very helpful talking me through all my different options. Everyone was very friendly and easy to talk to. Was able to get a monthly payment that worked for me.Review fromCynthia J
Date: 07/20/2022
5 stars**** was VERY professional and worked hard to find a vehicle that would be safe for and affordable for my niece. This is my 2nd time buying here and I will purchase another in the future.Review fromLESLIE J.
Date: 07/19/2022
5 stars****** and ***** was so helpful and instrumental towards helping me look for the right car, at the right price. I have the 2013 **** escape titanium and I love my car. Thanks Drive time for making my experience hassle free and short.
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