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Business Profile

Video Game Supplies

Evil Controllers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

Complaints

This profile includes complaints for Evil Controllers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Evil Controllers has 2 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 custom one handed controllers were purchased. Each controller cost $******* in May ******** in March 2024.Both controllers have developed stick drift in the left analog stick after minimal use. Maine State law has an implied warranty of 4 years for any new items purchased. I have attempted to resolve this with the merchant, Evil Controllers. They stated I am out of warranty and could replace the Thumbsticks for $90-$150 for each thumbstick. I informed them they were in violation of Maine State Law and asked them to fix it. They refused. Please help me get this issue fixed as these should be covered under Maine State Law until at least May 2027 and March 2028. Thank you

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a remote control from them on 12 January we returned it on the 15th for a full refund never got a response. Had to have ****** get involved result was 15% was taken, which accepted to end the complaint.They originally offered me a full refund and it was not honored. Its the principal thats all

    • Initial Complaint

      Date:04/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a remote built to my specifications. When it arrived all seemed great, with in two weeks lost tension in my left stick got stick drift. Buttons and triggers stick.. I have reached out and have scheduled calls with the customer service. Time co.es calls never come through.

      Business Response

      Date: 04/29/2024

      Hello ***, 

      I do not see a single email request from you. We are happy to assist of course if you reach out to our support team. (**********************************) 

      We have sent you an RMA label to your email so we can get the controller back in and repaired for you. 

    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a controller from the company on 10/18/22. When I purchased it, I purchased the gold warranty, which included free repair for a duration of 2 years. I paid $297.55 for the controller. I sent the controller to the company for repair in January, and got confirmation that it was received. Since January, I have sent multiple emails and submitted multiple service request regarding the status of my controller repair. In March, I was contacted by the company saying that the repair had been delayed due to limited parts but that it would shipped back "by the end of the week". I have never received a tracking number or confirmation from the company that the controller was being shipped back to me. In recent weeks, the company has resorted to simply ignoring my emails and closing my service tickets. The order number for this controller is #**********. Please help me get my $300 controller back.

      Business Response

      Date: 04/26/2024

      Hello Christian,

       

      I do apologize for any confsuion, but I see your controller was delivered back to you on April 8th. I see our tracking system confirmed 2 emails to your email address that we sent you this tracking info. Once when it was shipped and once when it was out for delivery. They may have ended up in your spam folder, I am not sure. Here is the link below. 

       

      **********************************************************************************

    • Initial Complaint

      Date:03/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am totally perplexed by this business.They do really important work by serving the disabled community. And as a disabled gamer, I appreciate that a lot.My product is actually pretty good, outside of breaking down 3 times in 1 year.But it is impossible to actually have a human conversation with them. They are terribly unresponsive. And if you eventually do get a response, there's no apology, no understanding of all the hassle, no humanity. It's some of the worst customer service I've ever experienced.First I paid several hundred dollars, but waited four months for my controller order with no communication. Most of my queries went unanswered or took several repeated communications from me (over the course of weeks) to get a response.Then, my controller has been breaking every 3-4 months. I have already sent it in twice, paid for repairs, and I'm now expected to pay for repairs again. What is the problem exactly? Will it break again in another 3 months? Will I keep paying for repairs over and over forever? Is there a better way to fix it? Would a replacement be a better idea?Who knows, because they won't answer any of my questions!I want to like them, but I just don't get it. No semblance of customer service whatsoever.

      Business Response

      Date: 03/09/2024

      Hello *******,

      Per the emails we have sent. You are not under warranty. While your controller was under warranty we only charged you for SHIPPING, which we ask of EVRY customer who has our free basic warranty. (***********************************************************) We cannot control what happens to your controller while it is in your possession. All we can offer is to fix it. We have replaced the necessary parts both times your controller was in our facility.

      We can replace the part again for FREE as we did both times previously, but we cannot guarantee it will not have issues again as we have no control over that. I am sure you can understand that electronic parts do not last forever. 

      Please note you had 2 options for extended warranties when ordering the controller and the GOLD 2-year warranty would have covered all shipping and repair fees for the 2 years. 

      I want to preface one last time that we have NOT charged you for replacing the parts for your 2 previous repairs. We covered the shipping and repair the first time and only charged you for the shipping the second time. 

      We have requested the $20 payment for round trip shipping as you are out of warranty and because we ask EVERY customer for this payment on repairs. We can replace the part again for you at no extra cost. 


      Regards,


    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on their website on Feb 7th. It was for a controller for my son's 15th birthday on the 25th of Feb. I made the false assumption that 3 weeks was adequate time to supply what I was buying. I texted the customer support on Feb. 23rd 2 days before his birthday and heard back somewhat promptly 17 minutes later that there were issues with certain parts of the controller that were out of stock. No harm no foul. I get it, this is an older system. My son wanted a PS4 controller which is fairly dated so I understand. It is now March 1st. I have had no emails with updates to the order. No communication since the one text that I received about parts being out of stock. I texted the customer support line again Tuesday Feb. 27th and have not had a response. I'm giving this another week before I go to my bank and file a fraud claim to get my money back from this obvious dubious company. Who has such little regard for their patrons that they literally give no information after taking their money for 30 days...

      Business Response

      Date: 03/04/2024

      Hello *****,

      I see our team responded to you on Saturday, but you have not had a chance to respond to it yet. I have placed that correspondence below regarding our delay of PS4 controllers. 

      "Thank you for contacting Evil Controllers, I'm happy to assist you.

      I do apologize for the inconvenience. You should have received an email from us to all of our customers currently waiting on the delay of PS4 controllers.
      We did not receve them this week, and you should be receiving another email on Monday or tomorrow again regarding the delay.
      We are not sure of the exact date we will be receiving the parts at this time. I am happy to throw in some extra goodies for the delay.

      Thank you and let us know if you have any other questions.
      #PlayEvil"

       

      Regards,

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Evil controllers for the past three years since having a stroke and losing the use of my left hand. I have been very pleased with the product but am very disappointed with the lack of communication when ordering or having my controllers repaired. I sent a controller in on 11/22/23 for repair, order number **********. I have received an email on 1/4/23 asking if I received my controller. I had not. I sent several emails and text messages since then requesting a status and to speak with someone, but have seen no response. I have also ordered another controller so that when this happens again, and it will, I will have a controller available. If I had another option to go with another company I would, but this is the only company that provides this service.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Ordered a 1 handed controller on 12/26 and attachment on 12/28. It went through the processing time. I paid for both and still haven't received them. They gave me a ship date of "no later than 1/12," that passed with no shipping. One order hasn't even gone into their processing. I have made multiple attempts to contact them via email and scheduled phone call. They will not respond. I paid for a rush order and they did not rush it.

      Business Response

      Date: 01/22/2024

      Hello ****, 

      I see you have been in correspondence with our team via email. Your controller has been shipped and we have issued a refund on your rush service. Please let us know if there are any other issues. 

      Customer Answer

      Date: 01/22/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:08/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a controller a week ago (8/24) and still hasnt left the processing phase, Ive called many times and it says to schedule an appointment, I have 4 times now and still have gotten no response, Ive emailed 3 times and still no response. I would like for a refund or for this to be resolved My order number is **********

      Business Response

      Date: 08/31/2023

      Hello *****, 

      I see we responded to your email on Tuesday regarding your order. It was shipped out today and I have partially refunded your shipping for any inconvenience. 

      Regards,

    • Initial Complaint

      Date:08/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 8/5/23 for a custom controller. $427. 29 was taken out of my account on 8/8/2023. I never received a confirmation of my order with an order number or anything. At first I wasn't too worried and thought maybe they were just busy, so I just emailed asking for that information. No response... sent another email, scheduled multiple calls, sent a message on ******** messenger, still nothing. They've been posting on ******** at least once a day, I commented on one of those posts with my concern and it was deleted within 12 hours. Very poor/nonexistent customer service. Just want my money back now so I can purchase a new controller elsewhere.

      Business Response

      Date: 08/24/2023

      Hello ****,

      I see you have spoken with our **************** team via email. If you need anything else please let us know.

      Regards,

    Evil Controllers is NOT a BBB Accredited Business.

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