Business Profile

Video Game Supplies

Evil Controllers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evil Controllers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

26 total complaints in the last 3 years.
2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: July 16th, 2023 Amount Paid to Business: $309.64 What the business has committed to provide me: They refunded the expedited processing charge, and promised the controller to be sent out on Monday, July 24th, 2023.What the nature of the dispute is: Evil Controllers will not respond to my multiple emails, support requests, and call requests since the 24th as my controller did not actually ship that date. Their order tracker shows that my controller has not even been assembled.Has the business tried to resolve the problem: No, they will not reach back to me for any updates or respond to any questions or support requests since the 24th.Order Number: **********
Business Response
Date: 08/03/2023
Hello *******,
I see you spoke with our support team yesterday. The controller was shipped with ***** 2-day and should arrive tomorrow. Please let us know if there is anything else we are able to assist you with.

******************************************************************************
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
Date:07/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially contacted Evil Controllers on April 12, **************************************************** a custom controller as I am disabled. I received a response via email from ***** the next day that laid out some potential options. I responded the same day explaining I was looking for a more customized option as my hand disability is a little different as I have some functionality. ***** responded that day as well and requested that I send photos/video so their team could see what they could do. At this point I felt very encouraged, so I sent both a video and a photo on April 14, 2023.A week goes by with no communication so I send an email on April 19, ***** requesting an update, and receive a response from ***** stating "Thank you for the videos. The team is getting together to come up with some ideas!"Again, I felt very encouraged as I haven't been able to play video games since a horrific car accident in 2020, which unfortunately gave me my disability. I was very hopeful I had finally found the solution.A month goes by without a single communication from Evil Controllers about the status of my request, so I decided to email them on May 19, 2023. I didn't receive a response so I emailed again on May 25, 2023. I then again emailed on the following dates all WITHOUT a single response:June 1, 2023 at 5:25 p.m.June 9, 2023 at 10:59 p.m.July 6, 2023 at 11:09 p.m.July 13, 2023 at 7:14 p.m.I've sent 6 emails in about 3 months without a single acknowledgement from Evil Controllers. I shared personal information and I was expecting updates as the team worked on my request. I haven't received anything and it's concerning that I shared a personal video for what seems to be for nothing. I've been pleasant and polite in all of my email communications to date and have given them ample opportunities to respond. I'm beyond frustrated at this point. This is not how a business should be run. It's not fair to a consumer, especially a disabled one. Thank you!
Business Response
Date: 07/17/2023
Hello *****,
I do apologize for any confusion. As noted when submitting an accessible request with us, our team does take these requests as they come. Some of these requests do take a lot of time to build for our small team. Your request is still pending as our team is working on other orders for customers who are further in the process and have already paid.
I understand your frustration and I do apologize there has not been an update, but we finish requests in order and we have not taken or asked for payment from you. I would understand your frustration if we had taken your money and ran, but that is not the case. We are simply helping others that have been waiting before you.
I have moved your request to the front, skipping others and one of reps should be in touch sometime this week with the continuation of your request. Again, we apologize for not being more upfront with the timeframe and lack of response.
Regards,
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. It should also be noted that I'm not asking to be moved ** in the queue. My primary issue was the lack of communication and that there was no timetable offered, even if a rough estimate, for when I would be contacted. Anything would have been better than not hearing from anybody. I'm happy to see Evil Contollers taking ownership and now explaining the process. If this was done initially, I never would have reached out to the BBB. Thank you!

Regards,

*************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
again trying to get your product fixed after it randomly stopped charging. have had nothing but issues with your product and your customer service system *****
Business Response
Date: 04/04/2023
Hello ****,

I do not see any correspondence from you about this battery issue. We are happy to assist and I have sent you an *** label to your email, but we cannot fix an issue that you do not tell us about. We will get this resolved ASAP for you just send the controller in using the *** we sent.
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased electronic playstation controller from evil controllers Co ,for$200 arrived defective,sent back for repairs item is under warranty, after 2 months,i sent numerous emails for status,no response from them ,i notified them due to there lack of response i was going to file a bank charge back claim for my missing item,my bank said it was past the charge back allotted time so they could not help, contacted evil again regarding controller ,they finally responded with we will not send u back your item because i filed a complaint with the bank,no refund was issued by the bank,they are literally stealing the money i paid and keeping the product i sent back that was under warranty aswell,need assistance with this issue if possible i have documentation of email from them,this is the request number for repair ticket ****** and this is order number ********** these are 2 emails from them ***** (Evil Controllers)Fyi ,no charge back was filed by bank.Dec 21, 2022, 9:36 AM MST Hello Angels, We wanted to let you know your controller has been received. Evil Technicians will assess and repair your controller as soon as possible. Our processing times range from ***** days. Note that this is a general timeline and does not apply to all orders, as most are repaired much faster. Please let us know if you have any questions.#PlayEvil ***** Evil Controllers Support Team Your request (******) has been updated. To add additional comments, reply to this email.***** (Evil Controllers)Feb 27, 2023, 3:46 PM MST Hi Angels, Per your last email to us saying you will file a chargeback with your bank we have not sent out the controller as we will not do so if a chargeback is filed. Thank you and let us know if you have any other questions.#PlayEvil ***** Evil Controllers Support Team
Business Response
Date: 03/01/2023
Hello ***,

I beleive this request has been resolved via our normal support emails. Please do let us know if there is anything else we are able to assist you with.
Customer Answer
Date: 03/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to express my disappointment with the service I have received from ************************ On November 3rd, 2022, I placed an order (Order No. **********) for an accessible controller as a gift for my disabled friend. Despite repeated attempts to contact the company for an update on the shipment, I have not received any response.I would like to stress that I have not received the controller yet and it has been several months since my initial order. I have tried scheduling a call using the company's website, but no one has called me back. I have also tried commenting on the company's ******** and Instagram posts, but my comments have been deleted. As a result, I have no idea where my shipment is or when I can expect to receive it.I demand a refund for my order as I am extremely dissatisfied with the lack of communication and response from your company. I believe that as a paying customer, I deserve better treatment and prompt resolution of my issues.I hope that this matter can be resolved promptly and I look forward to your prompt response.Sincerely,*****************
Business Response
Date: 02/23/2023
Hello,

Per our last email and the tracking information that you had, the shipment was not picked up via the local courier so the shipment is being returned to sender. Normally we ask that we get the product back in our possession before processing a refund, but we have authorized the full refund at this time.
Customer Answer
Date: 02/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this refund action and, if it does, will consider this complaint resolved. However, May I ask the business to inform me about how long will the refund takes? Thanks.

Regards,

*****************
Initial Complaint
Date:02/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a customized controller and requested specific modifications and they did the exact opposite. I reshipped it back out out and now instead of the right joystick incorrectly having high resistance both the left and right have normal resistance. I don't know if i speak an unknown variant of english you guys are unfamiliar with but FOR LIKE THE FOURTH TIME I WANTED THE RIGHT JOYSTICK TO HAVE INCREASED RESISTANCE. Not only am i always going to recommend scuff and battle beaver but i'm going to actively tell as many gamers i come across to never waste their money or their time with your "company". Scheduled appointments needed to talk to someone...Absolute clowns..this isn't coming down so don't offer to take it back again and "resolve" it
Business Response
Date: 02/03/2023
Hello ****,

I personally checked the controller myself with our head technician before it shipped and I know it is correct. You are more than welcome to keep it as it was ordered or send it back for a refund. You seem to want to keep the controller according to your last response so I am not sure what the issue is? Let me know as I am happy to send you an RMA label for the return.
Customer Answer
Date: 02/03/2023
i have a change of heart upon learning new information,the review may be taken down
Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased replacement Thumb Sticks on November 8th, 2022 for my controller. Was informed it would be about 4-6 weeks for delivery times but considering this is just a part sitting on a shelf versus a controller which has to be build I found that excessive. Never less I patiently waited for a shipping email, as my order online states pending. On December 20th, 2022, I sent an email to their support team inquiring about my order. After not hearing back, on December 28th I emailed them again still with no reply. Since then I have texted their support number multiple times, I have scheduled multiple phone call sessions without being called at the scheduled time. I have messaged the company on ********* Instagram, and ******* and have not received a response. Its as though the company no longer exists, yet I see them active on social media. I have never experienced worse costumer service in my life. I am trying to replace a broken part on my controller which I have had to resort to using fishing line and electric tape to hold together.
Business Response
Date: 01/10/2023
************,

I see these have already shipped and should be arriving shortly.

**********************************************************;
Customer Answer
Date: 01/12/2023
Miraculously I received my order yesterday (January 11th). This is still no excuse for you lack of response to my multiple inquiries through various means. I honestly was concerned that your company went bankrupt and I was only days away from filing a complaint and requesting a refund through my credit card. To this day I still have not received a reply, and the only way to get your response was submitting a formal complaint through BBB. I would greatly appreciate being contacted outside of BBB to further discuss my dissatisfaction.
Business Response
Date: 01/13/2023
******************,

Once a complaint like this is submitted we only respond here to avoid any confusion and to make sure we are providing you with accurate information. Once the complaint is closed we are happy to respond at **********************************.
Customer Answer
Date: 01/26/2023
Obviously you did not read my complaint. I attempted multiple times through multiple means to reach your company regarding my order and I never got a single response. It wasnt until I submitted a complaint through BBB that you finally decided to respond. So your excuse to say you are only responding through this means is a poor excuse for ban customer service. I would still like to be contacted separately by your team to discuss other issues further. Thank you.
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a custom controller (250$ approx) from Evil controllers in July. After a week i noticed an issue with the controller and reached out to Evil Controllers to see about fixing the issue. They advised it was not within warranty to fix it and i would need to pay to get it repaired. I advised that i would not pay for a manufactoring error and asked that they either fix it for free or send it back to me. I have not received a response back in nearly two months after multiple emails and still do not have my controller returned.I have records of emails and text messages with customer support but am unable to upload them.
Business Response
Date: 01/06/2023
Hello,
Your controller is still under warranty. However, it is our FREE basic 12 month warranty. Your controller has an issue with thumbstick drift which is caused by use of the controller, not a defect. The basic warranty does not cover this issue only our Silver & Gold warranties do. We have offered you a very significant discount on new parts for the controller as thumbstick drift cannot be simply repaired. It requires a brand new PCB board and instead of making you buy a new controller we offered you this option for $65.
We also notified you that we can have this current controller sent back at any time you would like. We are even happy to extend you an offer to purchase the extended warranties that you did not select at the time of purchase of the product. With the 3 options we have provided you have not accepted any of them. Please let us know how you would like to proceed with the 3 options.
Regards,
Initial Complaint
Date:12/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent my controller in November 4th for a repair. I have reached out every week since then. They either do not reply to emails or say itll be shipped out at the end pf the week. And for almost 2 months now this has been happening. I just want my controller I spent $300 on!!!
Business Response
Date: 12/26/2022
Hello Dalin,

I see we have already responded to your emails. We sincerely apologize for the delay. Our team has been overcome during this Holiday season and we are doing our best to satisfy all of our customers new & current.

Unfortunately, we must ask for your patience for just a bit longer. We understand your frustration and please understand we are frustrated that we are not able to keep up with our usual standard.

Please know that *********** is going to be shipped back with priority shipping and we would like to extend a future discount to you on any future purchases.

We have been in business for 15 years now and we wish to continue our long-running standard of high-quality controllers and the service to match. We thank you again for your patience and we look forward to getting your controller back to you repaired and working like new.

Thank you,
Initial Complaint
Date:12/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the following item on Oct 29, 2022, 1:50:38 PM..Playstation 5 - 4 reassignable jacks (3.5mm) SKU: PS5JACKS-TsStock-TsStock Total cost for the item was $152.90 I have made multiple attempts to contact the company to inquire about the status of my order, which has been listed as "Processing" since I purchased. When calling the company there is an automated recording stating they are only doing phone calls by appointments only. I have made multiple appointments via their support portal and have never received a call. Their support chat on their website states their Operating Hours are... (*******/*******)Monday Friday 9:00 AM to 5:00 PM I have tried every day to get in touch with somebody from the company without success. I feel as if I have been scammed out of $152.90. I also feel they are taking advantage of the disabled community as part of their "specialty" is creating adaptive controllers. I purchased this item because I myself am a below elbow amputee and their controller is marketed as an option to allow me to "hold my own" against able bodied gamers.
Business Response
Date: 12/07/2022
Hello *****,

I do apologize, but the last contact we have with you is the day you ordered on OCT 29th. Your order was shipped out yesterday. **********************************************************************************
Customer Answer
Date: 12/11/2022
I made multiple phone call "appointments" and never received any calls. I need to discuss a previous order with a person from the company. I ordered a product based off a chat I had with Evil ***** and when my order arrived it was not as discussed with *****. Please provide the best way to speak with a representative from the company as the phone call scheduled appointments do not appear to work at all.
Business Response
Date: 12/12/2022
The order has been delivered and there has been no contact from you since the delivery. If there are any issues please contact **********************************
Customer Answer
Date: 12/16/2022
Please have somebody from the company that can assist with a return/exchange contact me at ************

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Evil Controllers is NOT a BBB Accredited Business.