Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 531 Customer Reviews
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Review fromhydi m
Date: 01/31/2023
1 starhydi m
Date: 01/31/2023
I've been a loyal customer to ********************** for 8 years but unfortunately, I think it may have to come to an end, I'm so disappointed in GoDaddy's customer service it used to be very good but now it's basically useless and time consuming with only make my problem more frustrating. I've been trying to change the business phone number and address for a month now but i can't due to godaddys error meanwhile my business is getting the bad review, i have a ticket number that is not getting any closer to being solved so I NO LONGER TRUST GODAADY WITH MY BUSINESS 0R MY MONEY!
GoDaddy.com LLC
Date: 02/03/2023
We thank you for sharing your candid feedback.As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromRicky L
Date: 01/23/2023
1 starRicky L
Date: 01/23/2023
My name is ***************, President of **** Ministries. I have been attempting to get access to the go daddy account for timeministries.org for over a month now. I have experienced nothing but road blocks. I can appreciate the protections you have set up for the account, however I have proved with no exceptions that the company I work for **** Ministries owns the account and I am its President. I have set every none ID to your staff with no avail. We use Go Daddy for the **** Missions the *** of **** Ministries. We access that account. However you will not release the **** Ministries account.I Have tried to recover access to my account for timeministries.org. I have complied with the proof, I am president of the nonprofit in all ways! TWICE! But still they will not release the web site access that my company **** has paid for since ****. They keep telling me the original email address must be used. I cannot find **** as he had not worked with **** since ****. **** Credit Cards pays for the service, I have proved my position with **** sent the original 501 c papers of the corporation. But still I am held out. At this time I am considering not paying the bill and allow the site to go dormant and change from using your service to another. Your people have no reason to withhold the access other than they lack reasoning skills and obviously they cant think on their own and get my request taken care of for me. I am completely upset and will spread the word about go daddys lack of service to consider my request. This is completely unprofessional and I will lodging a complaint to the appropriate agencies. The **** BBB, *******, FCC will be contacted if this issue is not resolved. I will also be on the internet complaining as much as I possible can. I tried being nice, it go me nowhere.GoDaddy.com LLC
Date: 01/25/2023
We thank you for sharing your candid feedback.GoDaddy takes account security very seriously and has process to verify if you are the account holder. This process can be viewed at the following link: ********************************************************************************************************** We encourage you to continue working with our Account Recovery Team and provide the requested documents to support the claim that you are the holder of the account in question.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKris B
Date: 01/14/2023
1 starKris B
Date: 01/14/2023
The advertised price was $2.99 for the first year. When I selected the domain to check out it went to $11.99. Nowhere on the page with the advertised $2.99 did it state that there were any other requirements, nor did it state anything in the cart that there was a 2 year commitment. This is clearly a bait and switch. On chat '*********' stated that it was a browser cache issue. This is false. I am a web developer and deal with caching issues all the time. I cleared all cache/cookies and local stored and the price was still showing the same. I offered to send a screenshot, but '*********' didn't care to see it. I will be moving all of my domains/hosting to a more trustworthy company. Get your domains elsewhere. GoDaddy has become too scammy.GoDaddy.com LLC
Date: 01/17/2023
We thank you for sharing your candid feedback. GoDaddy provides promotional offers for new product purchases. These offers have an expiration date or other limitations, which can include the length of the term of purchase. If a valid promotion is applied and it meets all requirements, our cart adjusts the price accordingly. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.Review fromAndrew F
Date: 01/07/2023
2 starsAndrew F
Date: 01/07/2023
They advertise free website builder and customer service. ************* isn't free and you got to pay extra for customer support. Very deceptive practicesGoDaddy.com LLC
Date: 01/11/2023
We thank you for sharing your candid feedback.GoDaddy offers a free Websites + Marketing Plan with access to basic features. More information on this offering and our Frequently Asked Questions can be located at the following Link: *********************************************************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.Review fromVikki L
Date: 01/06/2023
1 starVikki L
Date: 01/06/2023
Beware with this site. My son registered two domain names and I found they added $9.99 to his renewal stating it's some sort of protection. It took two chats to finally get it resolved. The first person, *****, was highly unhelpful. ****** finally refunded me but not before stating an invoice number and saying the protection was on the initial registration. I looked it up and it was NOT. So lying and overcharging. I will keep an eye out for any more overcharges and hopefully find another domain provider soon,GoDaddy.com LLC
Date: 01/11/2023
We thank you for sharing your candid feedback.Full Domain Privacy and Protection is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade this service can be found at: ********************************************************************************. Our records indicate that the initial purchase of the domain name in question included this service and has since been downgraded and refunded.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.Review fromElon S
Date: 01/04/2023
1 starElon S
Date: 01/04/2023
GoDaddy suddenly blocked all of our purchased domains without notice in advance. Our main business websites are all down because of this action and till now, it hasn't been reviewed and reinstated even though we tried our best to submit all the documents and waited for their response which claimed to be ***** hours. BUT no response at all and it's been over 1 week. It's beyond tolerance and patience for anyone.GoDaddy.com LLC
Date: 01/05/2023
We thank you for sharing your candid feedback.GoDaddy routinely verifies accounts and transaction activity to ensure the safe use of its platform. Our records indicate that your concerns have been resolved by our ******************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.Review fromBenjamin B
Date: 01/03/2023
1 starBenjamin B
Date: 01/03/2023
Recently I received an email from GoDaddy explaining how to transition from their webspace email to ********* 365. As I followed the instructions, I suddenly was locked out of my account. I was told to submit an account recovery form, which I did on Dec 18th. It is now Jan 3rd and I have not been able to access my business emails during this period. I have no clue how much business I have lost and there seems to be no urgency from the account recovery team. I have called, texted, and messaged with customer service. They have been utterly worthless. At one point I received an email with this response - "As you requested, we have updated the email address for your account. You can retrieve your username and reset your password by visiting our login screen. Click "sign in" and follow the prompts." This was followed three minutes later by another email stating that they needed an additional document from me. I provided the information they requested immediately and this took place on Dec 22nd. I still don't have access to my business emails and now exactly every 72 hours I get this response - "Thank you for your online submission. We have not yet reviewed your request, but we will be getting in touch with you soon. Once your reply has been reviewed, well let you know if we need anything else or if youre good to go." This is a completely unacceptable canned response. Waiting two weeks is not soon and I'm tired of being strung along. To say I'm apoplectic with rage would be an understatement. I've jumped through all the hoops and followed all the instructions and I'm nowhere. I'm losing business by the day and the anxiety is too much. I've been a customer for ten years and am renewed through ****, but I can't see myself as a customer in the future. There just seems to be a disconnect. I am not asking for a favor, but I am a paying customer who is not getting the service they have paid for.GoDaddy.com LLC
Date: 01/04/2023
We thank you for sharing your candid feedback and for taking the time to speak with us over the phone. Our understanding is that your concerns have been addressed and resolved. That said, we welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.Review fromSusanna C
Date: 12/30/2022
1 starSusanna C
Date: 12/30/2022
I agree with the complaints below. THey offer help, don't fulfill it or give you something else. Then you write or call back and it's a 90 min process at minimum. Their refund policy is a joke. You supposedly can get a credit back to your bank card but then they said they couldn't do it, would send a check. Then issued a store credit which I can't use and then refused to issue a bank credit again. Hopefully by week 4 I can get my refund which is creating a financial hardship for me. They don't care. Went through a similar process trying to get my domain name released. Went 3 days without email ** they wouldn't release it. They dont' care. Even on this site they paste a generic response about them trying to provide good service. Total indifference.GoDaddy.com LLC
Date: 01/04/2023
We thank you for sharing your candid feedback. We have sent correspondence to you via email and welcome the opportunity to connect with you in hopes of resolving any outstanding concerns.Thank you again for your feedback. If you have further concerns, we can be reached at ***************.Review fromEphraim m
Date: 12/20/2022
1 starEphraim m
Date: 12/20/2022
when i try to resolve an issue they always say its been resolved and always have to call back because it wasn't. they don't care about there customers at all people need t stay away from themGoDaddy.com LLC
Date: 12/23/2022
We thank you for taking the time to speak with our office and appreciate your candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.Review fromArianne R
Date: 12/20/2022
1 starArianne R
Date: 12/20/2022
Constantly scammed. Every step of the way in creating our site they broke things or infected it with malware intentionally to get us to pay more. Should have been simple, secure hosting with SSL certificate included. But, instead we had to pay for extra email services, SSL installation, higher security. They clearly have a plan on how to make sure that every part of starting your website is a nightmare so they make more money.GoDaddy.com LLC
Date: 12/27/2022
We thank you for sharing your candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry. Our office has attempted to connect with you, but we have been unsuccessful. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.
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