Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 531 Customer Reviews
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Review fromJohn S
Date: 12/17/2022
1 starJohn S
Date: 12/17/2022
I registered a domain name and a website on Godaddy, Godaddy accepted payments for all related subscriptions and add-ons. One of my customer paid $600 which ******************** will take a cut from as fees. However I received an email after a few days saying I should provide certain details to receive my deposit, I provided those details and then got the response below. "Due to a violation of GoDaddy Payment's risk policy, your account as a GoDaddy Payments merchant has been terminated. Effective immediately, you can no longer process payments or access your GoDaddy Payments account. We will be refunding all undeposited settled transaction(s) and/or voiding all undeposited unsettled transaction(s) made to your customers. If you choose to recharge your customers, you will need to make other arrangements.For additional information, please feel free to visit the link below:"Godaddy also refused to explain what the exact violation was and they have seized the $600 payment I would like to take this matter to court as this is painful and sad, why would you treat a merchant customer so horribly. This is the worst company in the world. A zero star would be appriopriate.a
GoDaddy.com LLC
Date: 12/20/2022
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ***************.Review fromTHOMAS S
Date: 12/12/2022
1 starTHOMAS S
Date: 12/12/2022
GoDaddy cancelled my business domain name of 20 years! Auto-renew system clearly didn't work. They blame it on my negligence. They sent me a final cancelation notice to the email attached to already canceled domain name, pure incompetence! Had many issues with GoDaddy in the recent past but this one has just ruined my small business! I can buy back my domain name now for nearly 8k. ***GoDaddy.com LLC
Date: 12/14/2022
We thank you for sharing your candid feedback.When the auto-renewal feature is enabled, GoDaddy will attempt to automatically renew a product in good faith to honor agreements with you.While GoDaddy will send notices via email both prior to and following a products expiration date, GoDaddy has no insight into what happens to an email after it leaves our system, how your ISP or email client handles the email once received, or whether the message is simply disregarded. Furthermore, GoDaddy must rely upon our customers for information we would otherwise be unaware of, such as the closing of your business or the use of a new email address. Account management and renewal of domains is solely a customers responsibility.We empathize with you and welcome the opportunity to connect, in the hopes of resolving any outstanding concerns and can be reached at [email protected].GoDaddy.com LLC
Date: 12/14/2022
We thank you for sharing your candid feedback.When the auto-renewal feature is enabled, GoDaddy will attempt to automatically renew a product in good faith to honor agreements with you.While GoDaddy will send notices via email both prior to and following a products expiration date, GoDaddy has no insight into what happens to an email after it leaves our system, how your ISP or email client handles the email once received, or whether the message is simply disregarded. Furthermore, GoDaddy must rely upon our customers for information we would otherwise be unaware of, such as the closing of your business or the use of a new email address. Account management and renewal of domains is solely a customers responsibility.We empathize with you and welcome the opportunity to connect, in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromShontay B
Date: 12/07/2022
1 starShontay B
Date: 12/07/2022
I have had a terrible experience with them. I have waited to get resolution on a fairly simple password reset. I have sent Id pics, selfie Id pics, texted with reps and it still isnt resolved. I told them the reset link didnt work and they told me to let customer service know instead of helping me. At this point cancel my service I have my domain email and website with them. I wasted over 30 days on this matter. Outsourcing and oversaturation hampered my customer service experience.GoDaddy.com LLC
Date: 12/12/2022
We thank you for sharing your candid feedback.Our records indicate youve regained access to your account. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at [email protected].Review fromniloo a
Date: 12/05/2022
1 starniloo a
Date: 12/05/2022
They run a sleazy business - I have 3 emails to my account - they kept duplicating and sometimes triplicating my emails in my outlook inbox and then notified me I was out of space and kept upgrading me to more expensive levels. Their tech support messed up my desktop outlook account to the point that I can no longer access it. And now that I am trying to sign up with ****** workspace they refuse to assist with the ************* has been 2 days now and my business has come to a halt.GoDaddy.com LLC
Date: 12/08/2022
We thank you for sharing your candid feedback.While it may not be the answer you hoped for, we have confirmed that our ************* Team properly advised you regarding the requirements to move your email content to a new provider.Additionally, we welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromPeter E
Date: 11/30/2022
1 starPeter E
Date: 11/30/2022
GoDaddy runs a very deceptive renewal process for domain names. After being with them for over a decade, they automatically enrolled me in their auto-renewal program this year without my knowledge. It took an hour (including 45 minutes on hold) to get this worked out, and I am still not certain it has been worked out, because the only receipt they emailed me says I'm enrolled in auto-renew.Avoid this deceptive and manipulative corporation. They even take advantage of their long-time customers. Viewing and making changes to your account on their cryptic website is difficult, and navigating their renewal process is a study in customer exploitation. And forget about trying to get someone on the phone in a timely manner-- their phone lines are tied up with customers complaining about their deceptive website.GoDaddy.com LLC
Date: 12/02/2022
We thank you for sharing your candid feedback.GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. https://www.godaddy.com/help/is-my-product-set-to-auto-renew-31929 We apologize if you experienced a longer than expected wait. We also offer a chat option that might be quicker for you if our phone lines are backed up. They can be reached at the following.https://www.godaddy.com/help/contact-us We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromNikikaya M
Date: 11/18/2022
1 starNikikaya M
Date: 11/18/2022
If I could give a negative 20 stars I would. I have been locked out of my business emails for a month now!!! I have sent them the documents that they asked for and every time I call them. They say they did not receive the email with the documents. I called yesterday and sat on the phone with a rep that claimed he was emailing someone and said they received the email with the documents and that I will receive a email in a hour. Well 24hrs+ here we are!!! I called them today and ******* today told me that they did not receive the email and that I will need to email them my EIN and ID. I told them I am not sending anymore information. I already sent in more than enough information. I told him let me talk to a manager. He put me on hold for about 45 mins then came back and asked are you still there, then he hung up on me and Here I am. I have no way of retrieving important business emails!! I trusted this crooked company. C*** on little guy he is not important!!!GoDaddy.com LLC
Date: 12/14/2022
We thank you for sharing your candid feedback.In situations where the email address on file is no longer accessible, we have a vetted process that allows account holders to submit a request to update the email address that is on file. GoDaddy takes account security very seriously, and this process is to verify you are the account holder. This process can be viewed at the following link: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043 Our Account Recovery Team has been actively responding to your request within a timely manner. We encourage you to continue to work with our Account Recovery Team and provide the requested documents to update your email on file within the account. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at [email protected].Review fromChristopher M
Date: 11/16/2022
1 starChristopher M
Date: 11/16/2022
I don't even know where to start. I've contacted support about 6 times for the same issue. got told it would be done in 48 hours, 2 weeks ago. Called and finally got that issue resolved despite the other support line giving an entirely different solution and not following up on it at all. Now with that issue resolved, their 2 factor authentication is broken despite me getting a text and attempting this about 6 times. All of these issues for only attempting to change *********** on a DNS. Their support is incompetent at best unable to even solve a account related issue, while their systems don't even work when I can change things.GoDaddy.com LLC
Date: 11/17/2022
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromLao V
Date: 11/09/2022
1 starLao V
Date: 11/09/2022
Godaddy has the worst customer service I've ever experienced. I can never be helped or have my questions answered. I've called many times and no one knows what is going on, My funds are being held and no one knows why and godaddy will not release them to me. My funds have been held since Oct.13 2022. Today is Nov.9,2022. I have got NO emails nor any type of contact explaining the situation of the HOLDING of my funds. WTH is going on!!!!email me something, please.GoDaddy.com LLC
Date: 11/11/2022
We thank you for sharing your candid feedback.While GoDaddy Payments allows customers to accept payments on their website, occasionally, for security reasons, it goes through multiple checks and balances to ensure that the setup and the ability to transfer are set up properly.We welcome the opportunity to connect with our customer to resolve their outstanding concerns, and they can reach us via email at [email protected].Review fromZohar M
Date: 11/08/2022
1 starZohar M
Date: 11/08/2022
Notified me that they cannot renew my (unused) domain registration because my credit card is expired. I took this as no action required on my part because I did not want to renew.Later they charged my card anyhow. No refunds.GoDaddy.com LLC
Date: 11/11/2022
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns.We sent you an email explaining what happened and offering a refund as a goodwill gesture if you cancel the domain. Thank you again for your feedback. If you have further concerns we can be reached at [email protected].Review fromSharon O
Date: 11/08/2022
1 starSharon O
Date: 11/08/2022
Absolutely ***** theft, they keep renewing a domain that has been closed for years. They send you through impossible hoops to cancel. I was on the phone for an hour, I gave ALL the information, and I couldn't receive a 4-digit code on text or email, and therefore they did not cancel, after I gave them the form of payment, exact amount, and date of purchase. Complete crooks.GoDaddy.com LLC
Date: 11/15/2022
We thank you for sharing your candid feedback.Full Domain Privacy and Protection is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade this service can be found at: https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].
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