Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 531 Customer Reviews
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Review fromMorayo O
Date: 03/27/2025
1 starMorayo O
Date: 03/27/2025
GoDaddy failed to auto-renew my premium domain (**********) despite auto-renewal and Domain Ownership Protection being active. My bank confirmed they never attempted a charge, yet they falsely claimed it was declined. I received no warning emails, and they refused to provide proof of any failed attempt or sent notices.Instead of helping me reclaim the domain, they sold it to a third party while my dispute was ongoingand now its listed for resale at nearly $10,000. GoDaddy has repeatedly denied responsibility and is profiting from its own renewal failure.Their handling was negligent and misleading. I have filed complaints with *****, the Arizona Attorney General, and the ***.
GoDaddy.com LLC
Date: 04/01/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Morayo O
Date: 04/15/2025
Thank you for your response, but Ive already made multiple attempts to resolve this directly with GoDaddyboth privately and through official channels. Unfortunately, GoDaddy refused to take accountability for the mishandling of my domain (**********), which was set to auto-renew with Domain Ownership Protection, and was still wrongfully released and resold without proper notice or evidence of a failed payment attempt.Ive already escalated this to the Arizona Attorney General, *****, the **** and submitted a full timeline of documentation to support my case.If GoDaddy is genuinely interested in resolving this, I welcome a written public response that addresses the facts directlynot more vague outreach attempts.Transparency and fairnessnot PR damage controlare what customers deserve.Review fromMariah M
Date: 03/27/2025
1 starMariah M
Date: 03/27/2025
I have been a customer with ******************** for over 3 years. They charged an unauthorized amount of almost $500 without my consent . When I noticed this charge I reached out to them to get a refund and they told me that they would make a one time exception since the refund policy time frame had expired but after weeks of not hearing anything or seeing the refund, I reached out to them and they proceeded to deny my refund request. They are money hungry liars and don't want the best for businesses and its truly sad because I've been working with them and paying them for years now. I definitely will be switching services and never recommending them again.GoDaddy.com LLC
Date: 03/31/2025
We thank you for sharing your candid feedback. Unfortunately, we are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account specific details we will gladly investigate your concerns further. We welcome the opportunity to connect with you and can be reached at ************************************************Review fromKatrina H
Date: 03/27/2025
1 starKatrina H
Date: 03/27/2025
I've been with Godaddy for only a few months and their up selling really threw me for a loop because they just want more and more money. Finally I canceled my service and switched my domain name to a trustworthy source. They then charged me for my domain name and when I called (after being put in the * for an hour waiting for someone to answer) they said they would process a refund and they actually double-charged me. I called my bank the next morning and they said that they did not see any refunds even processing. So I called Godaddy again. This time no wait time but I've been sitting in * for almost an hour so far, still waiting for someone to answer my call. Ironically they could answer my phone calls in less then 5 minutes when they were getting hundreds and trying to get thousands of dollars out of me. To even refund that was nearly impossible because they used every excuse to keep my money and I had to be on the phone for 4 plus hours playing games with someone who refused a refund even though it was a day before I wouldn't be able to get my refund back. They still keep some of my money but I took the few hundred as a loss. Horrible customer service filled will nice people who seem to want to do well as the company itself just wants to s**** you over and take your money. I would give them zero stars if I could. Will never do business with them again and have been telling all my business owners friends to stay far away - as I was warned too late.GoDaddy.com LLC
Date: 03/28/2025
We thank you for sharing your candid feedback.Our records indicate on March 27, 2025, a refund was submitted for the latest renewal transaction to the original payment method for a domain bundle which you purchased and since cancelled. A confirmation was sent to you following the refund. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMike T
Date: 03/26/2025
1 starGreat when it works, but simply unacceptable tech support when it doesn't. Multiple accounts and businesses with this company for over ten years. Email on two of them simply stopped working. Tech support spends 15 minutes diagnosing and says they need tier two help.Dumps me back in the call queue and new tier 1 picks up after 5 mins and asks to verify all over. Repeat this process 2 more times before I ask for a supervisor who says that he has no notes on the account and asks to start all over. How does a publicly traded company have no accountability to a ticket system when their **** clearly dump the hot potato complex issues to the next person? How are managed by supervisors that don't know how to diagnose email issues? I hung up after 2 hours without working emails.Review fromCraig Y
Date: 03/26/2025
1 starCraig Y
Date: 03/26/2025
I have had nothing but bad experiences with GoDaddy from them making multiple charges without my authorization to receiving little to no help when contacting their Customer Support. Their prices are exorbitant compared to their competitors and every interaction leads to frustration and 2 hour wait times. They have no sense of urgency and they make it very difficult to remove any of their services. Most recently, I contacted them to transfer out my domains and their customer support chat box disappeared. When I went to their ************* there was no option for a chatbot, just a phone call which again, takes upwards of 2 hours. I am canceling all of my services with them and moving them over to another provider. As soon as I can get my outlook archives transferred, I will cancel the remainder of my services with them. I strongly do not recommend them and would advise current customers to switch away from ********************** as well.GoDaddy.com LLC
Date: 03/27/2025
We appreciate your candid feedback about our service levels and will ensure your concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromJoAnne S
Date: 03/25/2025
1 starGoDaddy Conversations app is terrible. The customer service is even worse. My Conversations app will not let me make phone calls to most numbers. After hours on the phone, I still didnt have the problem resolved and was forced to hang up because who has 2 hours to sit on the phone with technical support? Since the issue could not be resolved, I decided to get a second phone and to port my phone number out to a cellular carrier. I am currently in number transfer purgatory. I dont have cell service on my new phone and Im using the Conversations app on WiFi. I am able to receive calls, but not able to dial most calls. When I call GoDaddy support, they refuse to help me stating that they cant access my phone line because the number has been ported out. I explained that its not that because I had the same issue prior to porting out my number and the same issue happens on my ******al cellular phone number with the app on my phone. The issue is with the app, not my phone number being ported. I have asked to speak with a supervisor twice now. The first ****** had me on hold forever and hour and then came back and said he couldnt hear me so he was disconnecting my call. I called back again and the second ****** hung up on me, called me back and hung up on me again. I tell them I will not get off the phone until the issue is resolved and then they hang up on me with some excuse. They told me the error code Im getting is because my number has been ported even though its a screen shot prior to the number being ported. They lie, gaslight and hang up! I cannot get this issue resolved. Im paying for a service I cant use and they refuse to fix. They are refusing to release my phone number so I can run my business. I am a sole prioritor and single mom. This is going to out me out of business. Its a serious matter.Review fromMary P
Date: 03/25/2025
1 starMary P
Date: 03/25/2025
They claim I deleted my domain. Would have zero idea how to do that and would not have ordered a thousand dollars of promo items with my website address. They say someone else registered with them now owns it. Not helpful all. Actually rather like talking to a parrot rather then someone who wants to help.GoDaddy.com LLC
Date: 03/26/2025
We thank you for sharing your candid feedback. Based on the information provided, we are unable to identify an associated account. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns, and can be reached via email at ************************************************Review fromApril G
Date: 03/25/2025
1 starApril G
Date: 03/25/2025
Worst customer service I have ever had with a company. I have waited hours several days in a row. to speak with someone to resolve an issue. Save yourself hours of you time. DO NOT USE GODADDY FOR ANYTHING. I have wasted so many hours of my time. This should be criminal how this company is wasting customers valuable time.GoDaddy.com LLC
Date: 03/26/2025
We thank you for sharing your candid feedback.Our records indicate your concerns have been resolved by our ************* staff. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromSamantha C
Date: 03/25/2025
1 starThey cause more problems than they resolve and try to scam you into more purchases. Horrible service, it's all about selling.Review fromAmber S
Date: 03/23/2025
1 starAmber S
Date: 03/23/2025
**************** is horrible. I was told I was getting issued a refund and I checked back a week later and apparently it was never put on file and they're refusing to refund anything even though I requested it within their "7 day" window. I was already underwhelmed before this which is why I had already moved my website to bluehost instead. They're ripping people off.GoDaddy.com LLC
Date: 03/27/2025
We thank you for sharing your candid feedback.GoDaddy provides its customers full control over their renewal preferences. Customers may log in to their account and modify those preferences at any time. Information on ****************** can be found here: ****************************************************************** As a goodwill gesture and a one-time exception to our refund policy, our office has provided a full refund for the Websites+Marketing and ********* 365 Email Essentials products. Receipts were sent to the email on file. Please allow 3-5 business days for these refunds to reflect at your financial institution. In the future, all refunds will be processed per our Refund Policy: ***************************************************************** We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************
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