Reviews

Review Details

• Review fromAlexandra C

  Date: 07/17/2023

  1 star
  I have had multiple service request with Rite Way. They replaced my AC unit and shortly after I started to have really bad asthma, I went to an allergist where they started testing me for an autoimmune. All the steroids I was taking wasnt helping. Blood work came back fine. I had what indicted elevated immune response to allergies. Turns out, my AC unit was leaking coolant into my house. Now this wouldnt bother most people and they came out and fixed it once it stopped working. They should have checked their work a day later to make sure it wasnt leaking. Fast forward to a year later, my husband calls them to have them lift the toilet ****** up. He replaced the toilet and the wasnt level with the floor, hes out of town and knew it would be a problem. Rite way comes out and says its the wax ring. They wanted 380ish dollars to replace the wax ring-less than an hours work, two if you want to include the drive. They wave the call out fee and charge us 300$. I pay it because I just dont want to deal with it any more. FIVE plumbers later, they build up the ****** and tell me its a 1200$ job. Its still less than and one hours worth of work, he then leaves my toilet off (only way I have to pee and I work from home), GOES to ********** and picks up the ****** extender kit (at most is 23$). Tells me they are just charging me for parts and shows me the amount of 200$! For the part. He then says he will just charge me a service call which is 89$. I would have called another plumber if I knew they were going to charge me more than quoted for the work that I initially asked for. This shotty work is not worth 300$ an hour and I will never use rite way heating, cooling and plumber again. So now I am in a situation that I could have fixed right the first time by MYSELF and at the cost of 23$. This company is crooks who do not charge fair hourly rate for their work or time.

• Review fromDon C

  Date: 07/11/2023

  5 stars

  Don C

  Date: 07/11/2023

  I used Rite Way again today and again they listened to me and took care of my issues. We bought a house in September 2021. We learned later it was a "flip". The tub drain had not been sealed properly, then black mold, and a few more issues. Rite Way helped me then and again today. Technicians have been professional, knowledgeable, respectful, communicate well, timely, excellent personalities and they guarantee their work.
  

  Rite Way Heating, Cooling & Plumbing

  Date: 07/12/2023

  Thank you so much for your generous review and for being a loyal customer. We are very blessed to have such great Technicians working at Rite Way that take such care of our customers. Thank you again for your review and we are always here to be of service to you.

• Review fromJACK K

  Date: 06/28/2023

  5 stars
  5 STARS ARE NOT ENOUGH!!I had some issues in my utility room, as my home is +65 yo and things happen with old pipes.************** came out and gave me several options to resolve the issue. He explained everything to me very clearly, told me what he'd be doing and did an absolutely tremendous job!His skills are very professional and he's also quite friendly and courteous. He left the job site spotless.Yesterday ***** was the face and voice of Rite Way. It says a lot about the company to have these kind technicians on your staff.Very satisfied with Rite Way for all my HVAC and Plumbing needs.

• Review fromcatherine n

  Date: 06/22/2023

  5 stars
  ****** came out to perform the annual AC maintenance and change filters. Riteway is a repeat service and maintenance company for me. Their personnel are always pleasant, polite, professional. They know their stuff! Thank you Riteway!

• Review fromWilliam J

  Date: 06/16/2023

  5 stars
  I had a water leak in my foundation and Rite Way sent out ***************************** and ****. They immediately found several hot spots on the floor and located the area where the hot water line was leaking. Here is where they excelled; I asked them if possible could they save the tile that was above the leak. ****** made no promises but was able to save all the tiles. even though they had to break through the foundation (four inches of concrete) and dig down over two feet to find the line, by evening I had water again.During their initial inspection, they also found out that my water heater had a slow leak and it was a matter of time before it would turn into a major water leak. They showed me the corrosion and they were able to replace the water heater the next day.****** and **** went the extra mile to ensure that every question was answered and that I was 100% satisfied before they left. Rite Way earned my gratitude and respect as a customer. They earned my business and I will gladly use them again.

• Review fromDan N

  Date: 06/08/2023

  5 stars
  I've been using Rite Way for years and they have been reliable and professional dealing with me and my A/C units. Today's technician *************************** is exactly what I've come to expect from Rite Way. He was professional, personable and explained clearly and concisely the results of his inspection of my HVAC systems. Thank you Rite Way for providing your customers with such well trained and talented technicians.

• Review fromRobert H

  Date: 05/12/2023

  5 stars
  I want to thank ********************* for his professional and excellent consultation in which he explained in detail the various ways of qualifying for all new HVAC incentives and rebates thru the ****** program. He conducted a thorough analysis of my home regarding my existing HVAC system and basically conducted an energy audit. He patiently explained the various ****** systems and answered all my questions regarding the new systems and the possible maximizing of the rebates. ******* has certainly employed a winner and a courteous, intelligent, customer oriented gentleman. As for the installation of my new HVAC system, the techs ****** and ********* were top notch to say the least. They answered all my questions, were courteous and polite at all times. Professionalism is certainly a trait of these two techs. They worked from 8am to past 7:30 pm in order to give me cooling for the hot night. They even had to wait for a custom duct adaptor to complete the job (great shop by the way). Cleanup was great even though it was very late and I could tell they were tired. ******, the journeyman lead, was extremely knowledgeable and it was on display when he had to troubleshoot a problem encountered on starting the system. He could have taken me up when I said that they could come back in the morning; but, he was determined to give me cooling for the night. The fault was with the old thermostat wiring (a break on one of the conductors) which he found and corrected - voila! I had the A/C running! Thank you Riteway.

• Review fromJoann C

  Date: 05/11/2023

  5 stars
  *** with ******* was polite, professional and efficient on our maintenance appointment He helped me set up the Lennox phone app for the thermostat and was very patient when we ran into difficulties doing so. Now it is set up and ready to go when we are on vacation.

• Review fromMax P

  Date: 05/10/2023

  5 stars
  ******* did a great job on the service today. That along with the help from ***** and ******* to make it happen show why Riteway is known for their service. **.

• Review fromKenneth D

  Date: 04/21/2023

  5 stars

  Kenneth D

  Date: 04/21/2023

  Very pleased with the seasonal maintenance performed by ***** on our Lennox system. His cleaning of the coils was thorough, and his identifying of damaged components will prevent further damage to the system. Thank you *****!
  

  Rite Way Heating, Cooling & Plumbing

  Date: 04/28/2023

  Thank you so much for your 5-Star review. We are super proud to have such professional and knowledgeable team members as ****** Thank you again for your review and for being a part of the Rite Way Family