Business Profile
Commercial Air Conditioning Contractors
NexGen Air Conditioning and Heating LLC
Reviews
This profile includes reviews for NexGen Air Conditioning and Heating LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
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Review fromLori B
Date: 06/03/2024
1 starOn May 25th a tech from Nexgen came out for a scheduled tune up for the ac/heater which is only 3 years old. After 30 minutes he informed *********** son of many issues that were going wrong with the ac unit and that it would cost me aprox $2,000.00 for the repairs. I had asked for a written summary & cost of what he was recommending so I could contact the company that had installed the ac, at which he said would be emailed to me, which never happened. I contacted the company who installed the unit and they sent out their tech and the only issue they could find was that the booster that was installed with the new unit had been removed which ironically was one of the recommendation's being made by the Nexgen Tech. The Nexgen tech also stated the pressure indicated there was a micro leak and that the pressure was not within the proper range which also was not true. I recently talked to someone who install's ac's for a living and said that Nexgen is known for false diagnosis. I highly recommend doing your homework before doing business with this company.Review fromPatti P
Date: 01/18/2024
1 starPatti P
Date: 01/18/2024
We had the worse experience ever with this company which installed a new furnace for ** in 2019 that lasted about a year before we needed a new one which broke down a year later. They couldn't fix it and it was Dec. 2023 and freezing cold, we had no heat (we don't have AC on the house). After waltzing us around we finally threw up our hands called another company and had a new furnace installed. We are trying to get *****************, president or Nexgen to reimburse us for the new furnace as we have now invested thousands of dollars on two of them plus installation. He refuses to do anything and won't even have the old furnace, which sits outside our home, taken away. No customer service. We will probably have to go to court over this.
NexGen Air Conditioning and Heating LLC
Date: 01/19/2024
This review is completely false we installed a unit that had issues. We replaced the unit in 2020. The new unit installed had no issues but the client failed to maintain their unit for 3 years which caused a problem. We performed the diagnosis on the unit found the failure (we even got the manufacturer to warranty the parts even though the manufacturer requires maintenance) client was convinced by another company to replace their under warranty unit with another unit (not sure why they did that)Review fromRICHARD R
Date: 01/16/2024
1 starDo your homework before using NexGen. I called NexGen for a tune-up and walked away with an overpriced system. The system for my **** sq. ft. home should have cost me anywhere from $8.000 to $17,000 installed with new ductwork. $17,000 being a top of the line system. I received their VALUE SYSTEM for $23,000. THERE'S A SUCKER BORN EVERY MINUTE AND CONGRATULATIONS TO ***** AND ****** THEY PLAYED ME AND MY WIFE TO ***. The biggest lie I was to find out is that they told me the system they installed should have really cost me $30,000. OMG LIKE I SAID THERE'S ONE BORN EVERY MINUTE. The installation and installers were professional but the cost OMG I think I should get some sort of rebate from ********** for upgrading my system, but they mentioned nothing about that. BE CAREFUL OF NEXGENReview fromTara K
Date: 12/19/2023
1 starHad a whole house recipe in may which costed us a fortune considering it destroyed my entire downstairs they left us without water for 7 days when they finally got it fixed they failed inspection twice because one of the techs went through a structural beam. This company left us in a mess of construction for a month and a half. Well fast forward to last night less then 6 months after repipe and one of the pipes they redid burst in my wall and flooded my downstairs again. Here I am with kids and currently pregnant and again NO WATER!!! I have been calling the emergency line all night and no returned call as of yet. I am contacting a lawyer as I know they are not going to take accountability for their mistakes. I despise this company and the shotty work they provide.Review fromJason F
Date: 12/14/2023
1 starNexGen sent two aggressive salesmen to my house that sabotaged my HVAC system after trying to sell me services I didn't need.I had them come to my home to do an HVAC "rejuvenation". They spent an hour in my attic and came down and told me they had taken apart my entire system and it was in a serious state. They said the blower motor was leaking oil and urgently needed to be repaired. They also tried to sell me on air scrubbers and other warranty addons including a hard start system for each condenser.I didn't have the money so I passed. Fast forward to this winter. I turned my heater on and it would fire up and turn off after a couple minutes. So I called a local repair guy who I trusted.He went up in my attic and said that someone had switched the polarity of the wires from the blower to the controller board so my blower was way under powered and the heat exchange was over. This caused the controller board to FRY costing me over $700.Stay away from this company at all costs. They employ hard selling sales people who care little about if your system really works and more about how much of a deal they can pack into a convenient financing plan. SCAMMERS!Review fromTheresa J
Date: 11/03/2023
3 starsMy 19yo garbage disposal was leaking and needed to be replaced. The cost of that model at ********** is about $150. It cost me $661 to replace a garbage disposal! I needed it fixed right away, so I paid it, but the bill seemed excessive. Ill try someone else the next time I need work done.Review fromJudy C
Date: 08/29/2023
1 starBeware of doing business with this company. We called them for a simple emergency repair which they initially failed to do properly even by their own company standards, but ultimately did correctly. (They did however leave a gaping hole in the wall). The plumber then identified additional problems which he said could cause major issues - an old pressure gauge/ shutoff valve and a leak in the water pipe under our front lawn and driveway. This was a very expensive project. He quickly **** up a contract on his iPad and we foolishly did not insist on reading it before we signed it. He also talked us into an "easy financing agreement." Neither the actual contract nor the finance agreement were as he described when we finally got them days later. Insist on reading everything before you proceed with them. Get a second opinion before starting an expensive project. It turned out we didn't have a leak at all. A valve on the ************ meter was leaking and they replaced it for free. They started the project before they had a County Construction permit. This turned a 3/4 day project into a 3 week nightmare because they incorrectly filed the permit, didn't follow-up until we did and then couldn't schedule the inspection. On the day of the virtual inspection their technician brought the inspector into our home when he shouldn't have. This resulted in the inspector requiring additional work i.e. the installation of ground rods. NexGen sent a plumber to do this electrical work and we subsequently failed the next inspection. When NexGen finally sent an electrician to replace the work done by the plumber, he tried to tell our electrical panel was dangerous and needed to be replaced. We had it independently evaluated after we refused to buy in to yet another ********** wasn't and it didn't. Finally NexGen at their expense sent an electrician from another company to replace the faulty installation and we finally passed the inspection. Our front lawn was destroyed in the process.Review fromRonald B
Date: 08/10/2023
1 starThis company's representatives are deceptive and insidious. Be careful and make sure YOU get your Docusign documents on YOUR device and review ALL 23 pages of that financing before signing anything. Don't dare let them scroll past all pages to the final signature page thinking everything they promised is what's in that document! The salespeople took advantage of me, and now they have placed me in debt beyond belief. We elderly folks are very trusting and do not understand tech as well as younger generations. I am not a tech saavy person so I honestly believed I was signing what was verbally told to me...I had no idea that the figures in the contract was not what I verbally agreed to. I can't believe a finance company would approve such an amount on a Senior Citizen with a low fixed income. Perhaps that's why they ask you how much you owe on your home...as I have learned, home equity is a huge plus for these predatory lenders. You really can't trust anyone these days. Unfortunately, I made a huge mistake trusting these individuals who convinced me to replace a HVAC system that only needed a part replaced. They mislead me and rushed me through the signing without explaining the TRUE costs. Sadly, this only makes the good businesses that are out here have to work even harder. I can only hope my complaint to the state authorities can help resolve this. I can see there are many people who are very pleased with Nexgen, so I don't want to sully the entire company, but they should really get rid of the predator's who use deceptive "hard sales" tactics on Sr ********* Shame on them if they do not.Review fromChris V
Date: 08/01/2023
5 starsChris V
Date: 08/01/2023
I wrote a review in May detailing a few issues I had with Nex Gen.Im happy to write a new review (bbb pls take down my first review as circumstances have changed).To tell future nex gen ********* that That indeed they are professional and should an issue arise they react promptly and approximately to rectify that issue.Their customer service did a great job and the tech that came out went above and beyond.We are all humans, mistakes are made by all humans I think the much bigger issue is how a person or company reacts to the mistake.Nex Gen showed me they are very professional and do care about their costumers.I will call them for any future ac/plumbing needs.Thx Nex Gen!NexGen Air Conditioning and Heating LLC
Date: 08/02/2023
thank you *****!!!we strive for perfection but do fall short sometimes. I can assure you this when and if we do make a mistake we will do everythign in our power to make it right. We appreciate you working with usReview fromPatrick H
Date: 07/31/2023
5 starsHad 2 other companies come by and tell me that I needed a new AC system. Within minutes ************** had it diagnosed and literally saved me tens of thousands! All I needed was a new thermostat. Thank you Art, and thank you NexGen.
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